Sweetlou

All,

My 16 XLT has been in the shop repeatedly for the frozen door handles. I'm heading in today for my 4th repair attempt... on top of three visits for the leaking sunroof, and waiting on parts to replace the warped dashboard.

My question is, I keep asking my service adviser for detailed breakdown of my warranty history and he keeps saying my warranty ticket is still "open" and has nothing to print out for me. How can I obtain this information?

I'm attempting to gather my information together in case I decide to proceed with a lemon law claim. In New York, the truck needs to be out of service for 30 days or 4 failed attempts at a repair. My dealer trip today is the 4th attempt to fix the door but until I can access some sort of database I have no idea how many days my truck has been at ford. I have to be coming up on 20 days, I'm getting tired of walking to the car rental place, and under NY Lemon Law I'd be looking at a near full refund (minus $700 for mileage) including purchase fees and taxes. I would essentially have owned the truck for free for 20 months and would have a substantial down payment on another vehicle should I move forward.

My request to Ford was to extend my bumper to bumper warranty to 7 years because of all the issues I have, and it seems to have fallen on deaf ears, leaving me with even less confidence in the brand.

Maybe someone has more access and I could pass along my VIN? I tried logging onto myford and all it shows is my oil change history.

Thanks

Lou

firecadet613

Hmmmm...I kept a log of all my door latch saga info. Maybe try the rental car place to get records of when you were in a rental car to match up with when your truck was in the shop?

Ricktwuhk

For each visit, tell them you want a copy of the work order that was completed. They cannot refuse. Has nothing to do with "warranty history", whatever that is.

Each state has specific requirements. https://ag.ny.gov/consumer-frauds/ne...emon-law-q%26a 18,000 miles and 2 years from date of purchase for the # of repairs counter in NY.

You cannot get any repair history online yourself. No one from Ford visits this site.

Sweetlou

Rick, I requested a copy of the repair order but because my issue is still "unresolved" and not closed out, they cannot print it, so they say.

I had a member PM me requesting my VIN. Now I just need to figure out if he is legit or some Somali terrorist trying to steal my credit info

TexasFording

iTrader: (14)

Talk to the service manager (and higher up if necessary) and ask for a copy of your truck's history in OASIS, they're obligated to provide it to you.

Sweetlou

Bingo. Thank you. The service manager has been involved since repair attempt #2 so I will ask the magic words.

Lou

Ricktwuhk

Sorry, that's BS. They can hand write a receipt if nothing else.

Every time I bring my vehicle in, they create a work order, and I have to sign it. Then, when the vehicle is done, I ask for a receipt showing what they did. I then staple the two together.

RCPower

Check with you State about Lemon Law as it most of the time Drive ability and safety issues not cosmetic.

Eduskator

Might seem like a dumb question, but did you try to escalate your issue (talk to the supervisor, director or DG)? Wouldn't see why they'd refuse to give you that - they will end up having to anyways, if you file a claim.

You'll need to figure out if you're eligible first.

Killer95Stang

Door latches were recalled because they pose a safety risk... so I would assume it would qualify.

Leaky sunroof, doesn't seem like it is cosmetic.

Dash, that seems cosmetic