Warped Rotors and Terrible Customer Service
#1
Member
Thread Starter
Warped Rotors and Terrible Customer Service
I have been dealing with warped Rotors on my 2015 F-150 Platinum since it had 9K miles. Already been turned once, and I have lived with the shuddering for numerous miles because it hasn't been convenient to take the truck for the day to leave it. Yesterday, I probably decided not to own another Ford Truck after 23 years and 5 F-150's. My dealer told me the warped Rotors would not be covered under warranty and that it was possibly my driving habits. Well, I have never had a vehicle with Warped Rotors in all my years of driving. I told the Service Manager and the advisor I was not happy with this and would be contacting Ford and filling out every online survey I could find. Went home and decided to check the torque on my wheels and each were over 200ftlb.instead of 150. This could also be a contributing factor since they are the only ones to rotate and touch the wheels. I wont be going back to Ford for any service, I'll find another Truck to tow my boat and I would advise anyone not to use the Dealer I went to. UNIVERISTY FORD North in Durham, North Carolina. I advise anyone that has dealt with warped Rotors on the F150 to take it in early and often. I consider it a warranty issue, but apparently Ford does not. Lets see if the call I made to Ford after I left the dealer actually does get a follow-up. I'm also looking at purchasing a Domain with the dealers name in it but a variation so that I can openly post every critical thing about the dealer. Again anyone on the Forum. That is UNIVERSITY FORD in DURHAM, NC. DO not take your truck here
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HacksawMark (09-27-2017)
#3
Senior Member
My truck is at the dealer now for a service and to check out some issues, one of them a pulsating brake pedal. They called me yesterday afternoon and told me that the front rotors need to be turned. It is a wear item and not covered under warranty (35K miles on my truck) and will cost me 120.00, pads are still good.
I am going on a 2k mile vacation Saturday so I don't have time to mess with it and told them go ahead and do it. If it happens again I will buy some quality aftermarket rotors and pads and put it on myself. To boot they have to replace my rear bumper because somebody backed into my truck. Sh..t happens I guess.
I am going on a 2k mile vacation Saturday so I don't have time to mess with it and told them go ahead and do it. If it happens again I will buy some quality aftermarket rotors and pads and put it on myself. To boot they have to replace my rear bumper because somebody backed into my truck. Sh..t happens I guess.
#4
I know of no way to accurately check the torque of a nut or bolt after the fact in a home garage. If you are just grabbing a torque wrench and pulling on it until the nut/bolt moves, that is not a measure of the torque. The final torque value is achieved when the nut/bolt is in motion. When it stops it takes more torque to break it away. Combine that with surface rust/dirt/dust from sitting a while, and the torque required goes up even higher.
It's not over torque that warps rotors, it's uneven torque - meaning not doing it in passes in the proper order.
It's not over torque that warps rotors, it's uneven torque - meaning not doing it in passes in the proper order.
#6
Senior Member
#7
Senior Member
My brakes were pulsating. Service Manager said: "Since your vehicle is driven infrequently I would suspect some slight rust on the surface of the rotors is causing your pulsation. I would suggest 4 or 5 aggressive, panic type brake applications to clean the brake pads and rotors. I sometimes have to do this on a new vehicle that has been on the lot for some time. On a clear road with no one behind you from 45-50 mph just to the point where the ABS starts to engage. Try that first and see if the pulsation cured. "
This worked perfectly for me.
This worked perfectly for me.
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#8
Senior Member
Service Manager said: "Since your vehicle is driven infrequently I would suspect some slight rust on the surface of the rotors is causing your pulsation. I would suggest 4 or 5 aggressive, panic type brake applications to clean the brake pads and rotors. I sometimes have to do this on a new vehicle that has been on the lot for some time.
#9
Senior Member
I would suggest to go get a second opinion at another Ford dealership... That might help. Interested to see what Ford Customer Service will tell you. Let us know!
35k miles is a lot, especially if the mileage is all city driving. Sounds like normal wear and tear to me.
But for the OP's truck that has 9k miles, that's a whole other thing.
My truck is at the dealer now for a service and to check out some issues, one of them a pulsating brake pedal. They called me yesterday afternoon and told me that the front rotors need to be turned. It is a wear item and not covered under warranty (35K miles on my truck) and will cost me 120.00, pads are still good.
I am going on a 2k mile vacation Saturday so I don't have time to mess with it and told them go ahead and do it. If it happens again I will buy some quality aftermarket rotors and pads and put it on myself. To boot they have to replace my rear bumper because somebody backed into my truck. Sh..t happens I guess.
I am going on a 2k mile vacation Saturday so I don't have time to mess with it and told them go ahead and do it. If it happens again I will buy some quality aftermarket rotors and pads and put it on myself. To boot they have to replace my rear bumper because somebody backed into my truck. Sh..t happens I guess.
But for the OP's truck that has 9k miles, that's a whole other thing.
Last edited by Eduskator; 09-27-2017 at 07:57 AM.
#10
Senior Member
You should go to the EBC web site and read their break-in procedure. If I remember correctly it is five times hard breaking without a cool off period and then five times with a cool off period.
As far as not turning the rotors and just replacing them.......my dealer turned the front rotors on my 2012 F-150 and they worked perfectly after that.
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Slowtrucker (09-27-2017)