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Sync update failed

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Old 04-03-2016, 06:01 PM
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just updated my info on owner.ford.com.....my 16 just updated itself on apr 1st to the records....must have linked to my home network...
Old 04-03-2016, 06:23 PM
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Doing wifes car as it showed it needed one....was a hang for about 3 mins at 5 of 6 updates...now its continuing....it also said could be 30mins to complete...
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Old 04-03-2016, 06:55 PM
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Done....had to send the updated file...xml back to ford to show the update worked...
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Old 04-03-2016, 07:34 PM
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Originally Posted by Steve Osborne
just updated my info on owner.ford.com.....my 16 just updated itself on apr 1st to the records....must have linked to my home network...
wasn't aware there was an update was it all aspects Nav included??
Old 04-03-2016, 07:39 PM
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My 16 is sync3 ....wifes car has mft...no nav on either...
Old 04-05-2016, 11:44 AM
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Originally Posted by Chazmo41
I searched but the results of searches on the forum leave a lot to be desired.
Hi Chazmo41,

I'd like to help! Take a look at this article and let me know which system you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model=F-150&year=2013

Shaay
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Old 04-05-2016, 04:18 PM
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Originally Posted by FordIVTteam
Hi Chazmo41,

I'd like to help! Take a look at this article and let me know which system you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model=F-150&year=2013

Shaay
Called Ford 35 minutes on phone and finally got it to download
Updated fine, but it reset all my settings, wouldn't connect to my phone,
Another 10 minutes on the phone for that
Now I try to report the update on Syncmyride and it doesn't want to connect to the flash drive. The .xml file is there but nothing happens.
Been on live chat 25 minutes now with no resolution
I'm thinking no more updates
Old 04-05-2016, 04:38 PM
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Originally Posted by Chazmo41
Called Ford 35 minutes on phone and finally got it to download
Updated fine, but it reset all my settings, wouldn't connect to my phone,
Another 10 minutes on the phone for that
Now I try to report the update on Syncmyride and it doesn't want to connect to the flash drive. The .xml file is there but nothing happens.
Been on live chat 25 minutes now with no resolution
I'm thinking no more updates
Ok apparently these updates dont like Firefox. Used internet explorer & got it to work
Old 04-06-2016, 12:22 PM
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Glad it worked out for you, Chazmo41! Please feel free to reach out if you have any other SYNC concerns.

Shaay



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