OEM PVD wheels peeling
12-28-2016, 10:19 AM
#111
So I took my truck in this morning for a couple things and also pointed out where my wheels were peeling. Got a call back from the dealer about an hour later saying ford looked at the photos and will be replacing the entire set. New wheels should be here tomorrow! My confidence in Ford is now slowly rebuilding after a rough start on my 2016.
Do you have picture of your wheels, if so can you post them please?
I want to compare them to mine.
12-30-2016, 02:37 PM
#112
Just wanted to let everyone know. Rachel with Ford Service was able to get me in touch with the correct person at Ford Service and we got everything sorted out. Four new wheels later, we are good to go. Cost was split up between myself, my dealer and Ford with Ford carrying most of the burden. I wasn't looking for a free replacement. The wheels' finish should have lasted much better, but ideally I would have caught it and brought it to their attention before the 36k warranty expired.
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Metro201 (12-30-2016)
12-30-2016, 03:40 PM
#113
Senior Member
Was this problem corrected by ford? If not, whose to say the problem won't reoccur within the next 7-10k miles?
Hopefully with all these warranty replacements they make a change somewhere.
Hopefully with all these warranty replacements they make a change somewhere.
12-30-2016, 04:54 PM
#114
Ford Customer Service
So I took my truck in this morning for a couple things and also pointed out where my wheels were peeling. Got a call back from the dealer about an hour later saying ford looked at the photos and will be replacing the entire set. New wheels should be here tomorrow! My confidence in Ford is now slowly rebuilding after a rough start on my 2016.
That's great, I'm glad to hear someone's For dealership could help out.
After reaching out to a representative on the forum my claim was again rejected. Basically the claim was that a cleaning detergent was used that was too harsh for the wheels. I'm extremely frustrated by this and am pretty turned off of Ford now. It amazes me that a company won't back up their product on something like this where there are clearly quality issues. I had been looking getting my wife an Explorer in the next year or so but I may be looking at other options now.
After reaching out to a representative on the forum my claim was again rejected. Basically the claim was that a cleaning detergent was used that was too harsh for the wheels. I'm extremely frustrated by this and am pretty turned off of Ford now. It amazes me that a company won't back up their product on something like this where there are clearly quality issues. I had been looking getting my wife an Explorer in the next year or so but I may be looking at other options now.
I just sent you a PM; please check it out when you get a chance. I definitely understand your frustration.
Just wanted to let everyone know. Rachel with Ford Service was able to get me in touch with the correct person at Ford Service and we got everything sorted out. Four new wheels later, we are good to go. Cost was split up between myself, my dealer and Ford with Ford carrying most of the burden. I wasn't looking for a free replacement. The wheels' finish should have lasted much better, but ideally I would have caught it and brought it to their attention before the 36k warranty expired.
Rachel
12-31-2016, 09:08 AM
#115
Senior Member
This is the main question that needs to be answered in the thread. Otherwise, all owners of these wheels and their replacements will be stuck in an endless loop of peeling wheels...
12-31-2016, 10:56 AM
#116
Senior Member
Just wanted to let everyone know. Rachel with Ford Service was able to get me in touch with the correct person at Ford Service and we got everything sorted out. Four new wheels later, we are good to go. Cost was split up between myself, my dealer and Ford with Ford carrying most of the burden. I wasn't looking for a free replacement. The wheels' finish should have lasted much better, but ideally I would have caught it and brought it to their attention before the 36k warranty expired.
Tom
01-19-2017, 12:27 PM
#120
Truck has 24,000 miles on it and is a 2015. Still within factory warranty.
Here is a picture of one of the many areas my wheels are peeling.
Last edited by redranger04g; 01-19-2017 at 01:45 PM.