scottmoyer

I requested a buyback on my 2018 due to the drivability issues I've been experiencing. My truck was out in for service 3x and a total of 19 days, with one visit being 16 days by itself. Ford said the vehicle is running as designed and that there was nothing to fix. It was diagnosed with cylinder 1 and cylinder 6 misfires, but no CEL to tell them what to fix, so it's normal! The acceleration hesitation was diagnosed as turbo lag. Except, I have a V8. What a bunch of idiots. My request was denied. I spoke with the service manager at my dealership and she told me that I didn't qualify for the buyback because the rules in Florida state that the vehicle had to be repaired 3x for the same issue, but they never fixed anything. The second part of Florida's law states 15 consecutive days out of service. So I had that, right? Wrong. Because Ford said nothing was wrong with my truck, the dealer never submitted anything for warranty, so Ford has no "repair" record showing 16 days out of service.

My only option now is to call the BBB or the State's Attorney General and ask for assistance. A lemon law lawyer agreed with Ford and said if they didn't "repair" anything, I don't qualify.

OCMike

iTrader: (1)

Have you tried another dealer? That would be the very first thing I would do if I got a response like you did. There is no reason to stick with those jokers. Move and see what another dealer says.

Mike

scottmoyer

I have contacted another dealer. It's now in Ford's system that there is nothing wrong with my truck, so the Autonation dealership I contacted said they won't be able to help. The Autonation dealer was the one that found the cylinder 1 and cylinder 6 misfires, but they had nothing to go on to fix it. So I went to another dealership, that had the truck for 16 days, and it was deemed normal. That second dealer is the one that didn't report the service to Ford, but did make notes on the service records that the truck is operating as designed when brought in for this complaint. So, any dealership I go to will see the notes that my complaint is unfounded, because Ford said so.

Sweetlou

Thejet07

Sweetlou

Thejet07

RandyinTN

How does Ford determine the value of my truck? MSRP? What I paid? Other method?

Should I expect to be reimbursed for all the sales tax based on the MSRP of my truck?

I would like to order one but they told me I need to be approved for that. So now I am trying to find out the total amount they will reimburse me or apply to a new truck, assuming I can order one. The person I am dealing with told me it is easier to be reimbursed than to order a new truck. That seems a little backward to me, but it is what it is I guess.

scottmoyer

When they reimbursed me for my 2017 Mustang, they took the purchase documents to see what I put down as a down payment, purchase price of the truck, the taxes on the purchase (be careful of this one), the interest paid each month and the number of payments made. They then asked for receipts for anything added to the vehicle. They will try to reduce the accessory price by 25%, so be mindful of that. Regarding the taxes, they paid me back on the taxes that were on the purchase agreement. The problem with that was I traded a vehicle in on the Mustang, so the taxes on the purchase agreement are only for the difference in what I traded and what I now owed on the new car. A simple example would be a $40k purchase, with a $30k trade at 6% tax would show the tax due as $600. When they are buying you out of the vehicle, they need to provide you with the full tax. I argued that I already paid the taxes on that example $30k trade, They still owed me $1800 in tax benefit because of my $30k trade in. So the total tax on a $40k purchase would be $2400. They TRIED paying me only the $600 difference that the purchase agreement showed.

You should get back everything you paid into the car, and in reality, more, because they are paying you back your interest paid on the loan. Be sure to get all of your tax money and non depreciated accessory money. Don't forget that they will hit you with a mileage deduction though.

RandyinTN