FSA Freezing door latch
11-13-2018, 01:21 PM
#1
FSA Freezing door latch
This just got posted to my Ford Owners website today. What is a "Field Service Action"?
- FSA Title: DOOR LATCH FREEZING CONCERNS
- Field Service Action Number: 18N03
- My truck was out in snow storms and a few freezing rains last winter and I had no problems. It spends 95 percent of it's time in the garage. Now I'm worried about it stranding me somewhere.
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Rusty Tinsnips (11-13-2018)
11-13-2018, 06:17 PM
#3
ford just sent me the customer satisfaction program 18n03 letter today . it states if you do not have a problem do nothing, but if you had a problem contact your dealer and they will add additional seals to solve the problem . the letter stated 4 hours for my super crew to be fixed. so my truck is still in the dealer anyway waiting for a fix so I contacted them today about the letter I received and they stated to me not to worry about it because I never complained about the doors freezing so they will do nothing. I have to wait for my doors to freeze me out before they will fix the problem. I hope that never happens because that will really suck if I am hours away over night in the winter.
11-13-2018, 06:55 PM
#4
Senior Member
My doors are going to freeze this week
then I’ll inform the dealer
then I’ll inform the dealer
11-13-2018, 08:29 PM
#5
LOL, perfect. My dealer service advisor tried to give me that line about "it needs to happen first". So I told him it has twice and he looked shocked. Then I said "hey, I leave for work at 4am, so give me your personal cell number and next time it happens, I will text you a video asap". He asked when I wanted it done. I had it scheduled for Monday, but cancelled after a guy posted a video of the latest fix not working. There is a video of a guy in Canada that sprayed all his latches 2 years ago with WD40 and his door latches have never froze up on him.
11-13-2018, 09:29 PM
#6
I had the supposed fix done last year. We had our first cold night (20 degrees) last Saturday and my rear driver side door wouldn't close.
After 4 or 5 times closing it finally latched. I'm taking it to the dealer Friday for another recall and they said they would look at it again.
I will for sure try the wd40 after I get it back.
After 4 or 5 times closing it finally latched. I'm taking it to the dealer Friday for another recall and they said they would look at it again.
I will for sure try the wd40 after I get it back.