Ricktwuhk

No, incorrect.

todd92

Some dealers may choose to warranty modifications they did themselves, but without that in writing, there is no warranty on the modified components. No way Ford will warranty it anymore. Lifted truck? Kiss the suspension and driveline warranties goodbye.

v8_STX

I've wondered what the heck "MyKey" is for...

digitaltrucker

Exactly! But the question is, is that right or lawful? You're naive, young and you go into a dealer and their crafty salesman offers you some add on that he knows will voids the warranty and you are not told?

Anyone ever been told that at the time of purchase? Any docs received? Probably not, because who would go thru with the purchase if they knew the add on was going to void their warranty? Not me! Shoot as it is, I cant get Ford to fix my defective under warranty AC! Ford looks for more reasons to get out of the warranty, than they should be allowed. To many folks here also, think its OK and give them a pass!

When will Ford spank dealers and tell them to stop this, add ons that void a warranty, like they did with all of the unnecessary add on services that Ford does not recommend?

digitaltrucker

adult supervision over teenagers!

Ricktwuhk

You're making conclusions that aren't valid.

First, there is NO modification that you do that voids warranty. Warranty claims are evaluated, and manufacturers can choose to not honor them IF they believe that a modification you made caused the problem. You can challenge that, they are required to prove it, and of course then you get all tied up in who says what and when. But nothing voids a warranty.

There is nothing unlawful about the buyer of a vehicle commissioning someone, including a Ford dealer, to modify their vehicle. Happens all the time. Bedliner sprayed on, window tint, and of course lifting a vehicle. Window cracks, Ford says it's because you sprayed it with window tint, and you would now fight with the dealer who sold you the window tint and likely had a third party apply it.

The BUYER is responsible for knowing what they are buying, and what warranty coverage exists. Most people are too lazy to do this, and too lazy to become informed. They don't read their warranties, they don't read their manuals. Then they complain when they have a problem that would have been obvious if they did their homework (note - I am NOT referring to your outstanding AC issue, just responding to the statements you made about getting a lift done by a dealer).

The "naive, young" buyer needs to get educated before buying anything, whether it's a vehicle, furniture, etc. How many sign leases for apartments without reading them? How many buy houses without having a lawyer review the paperwork? How many buy too much vehicle for their budget? How many even know what a budget is?

Ricktwuhk

If you opened your manual, you would have known...

Ifallsguy

Your dealer won't fix the AC, it's not Ford. If you are in warranty and have a real warranty issue, find another dealer. It's the dealer who does the repair. I haven't ever heard of a case where someone drove to Dearborn and someone at headquarters walked outside and did a repair.

Some people apparently amazed one dealer won't do a warranty repair (if warranted) and when they go to another, the repair is done under warranty. Ford doesn't pay the same rate for warranty work you pay out of pocket. And amazingly some dealers don't think they get paid enough for warranty work or don't want to do the required paperwork.

And keep in mind, not everything is warranty. A rock through the condenser isn't warranty. A nail in a tire isn't warranty. Bumping into a barrier at a bank drive though with your mirror and breaking it isn't warranty. I've been into dealers for an oil change and heard people arguing the dent in their door was warranty and demand it be fixed (no), their cat peed on the rear carpet--warranty and fix it (nope).
And the woman who admitted she walked off, leaving her Corvette in neutral on a slope and it rolled into a pond. She demanded the dealer either warranty cleaning up everything and replace the seats, carpets, etc and then wash and wash it under warranty (everyone there, including the service writer and manager stood there dumbfounded and then laughed). She started crying and stormed out when she found out "this dealership doesn't warranty stupid, even for Corvette owners". Service manager explained to customers standing there (this is the 3rd 'Vette she has either crashed, drove into a ditch, or (in this case) let go swimming. He said she had inherited daddy's estate and paid cash for the car after the insurance company dropped her like a hot devil's donut.

todd92

I don't see any conflict for the dealer. If the "young, naive" buyer couldn't get the truck lifted with big wheels from the dealer, he would just go to a shop to have it done. Dealers are just trying to increase sales and margins by having them ready to roll on the lot.

Are you saying the a dealer needs to tell a buyer of a stock vehicle that mods might result in a denied warranty claim? It's the buyers responsibility to read the manual and warranty book. Jeez, does everyone need their hand held all the time now? "But I didn't know".

digitaltrucker

Yes it's a real warranty issue, but thanks! Last I heard from the dealer that attempted warranty repairs by replacing parts was, they were going to contact FORD engineers for additional help. After never hearing from them, I emailed the service writer. No response so I kicked it up to the service manager. He said he would look into it. Never heard back from him. Sent letter to GM and copied owner, no response. So no, you can't go to another dealer and ask them to warranty another dealers failed repairs.