Ford Refuses to Fix My truck's Frozen door lock Issue
07-06-2017, 08:03 AM
#71
Some interesting posts. We have a micro economics lesson-well done in fact. The rationale vs. rational-for the record I remain fairly rational. I plead guilty to using a rationale, now & then-ha! As for reality, I was a counselor for many years after teaching and my favorite theorist is Glasser who's Reality Therapy appealed to the factual based, down to earth, mechanic side of me I suppose.
As for some of the risk vs. all of it, isn't that what they decide in tort reviews of vehicle failures? I'll take that as a nit picking way to look at what was said as my use of the word "some" could be argued until the cows come home? I need to work on making my writing more factual, but I did get an A in technical writing, mind you.
I know of dealers that "live in" the various warranty areas and have not a clue what the last one might be in-that I asked about my door issue. many act like it's their last buck everytime you go there while others are more lenient-reminds me of girls when younger.
One dealer I've used a bunch is great for service, a non-starter on parts as the same xxxx! guy has run their parts for many years and fails to try for a real piece of the action by having a typical price point or % on the trade. Thus many shops don't buy parts from them and ordser them in from outside the area.
Phyer Phyter- Your experience obviously shows but...
My desire for a TSB to be performed on my truck remains intact. I could have mentioned in my 1st post the things I took note of on my truck at delivery or soon after-such as crooked front bumper, as fitted to the body; the commonly discussed "crazy robot" caulk seam in the rt frt. roof; the shaky shifting tranny during the first few thousand miles or so; the cowl trim black plastic that doesn't fit together correctly and has the small rubber seal go between flipping in the wind; or the paint being thin in a couple of spots. I know vehicles but am not a bitch and moan sort of guy. I do dislike not being able to get in or out of my truck in freezing weather.
Like many of you here I love to talk greasy stuff but truth is that many on the web are not the phyer phyter when it comes to the details.
Mods here know their stuff too but like I said early on, I'm the OP that would appreciate a proper fix on my truck.
As for some of the risk vs. all of it, isn't that what they decide in tort reviews of vehicle failures? I'll take that as a nit picking way to look at what was said as my use of the word "some" could be argued until the cows come home? I need to work on making my writing more factual, but I did get an A in technical writing, mind you.
I know of dealers that "live in" the various warranty areas and have not a clue what the last one might be in-that I asked about my door issue. many act like it's their last buck everytime you go there while others are more lenient-reminds me of girls when younger.
One dealer I've used a bunch is great for service, a non-starter on parts as the same xxxx! guy has run their parts for many years and fails to try for a real piece of the action by having a typical price point or % on the trade. Thus many shops don't buy parts from them and ordser them in from outside the area.
Phyer Phyter- Your experience obviously shows but...
My desire for a TSB to be performed on my truck remains intact. I could have mentioned in my 1st post the things I took note of on my truck at delivery or soon after-such as crooked front bumper, as fitted to the body; the commonly discussed "crazy robot" caulk seam in the rt frt. roof; the shaky shifting tranny during the first few thousand miles or so; the cowl trim black plastic that doesn't fit together correctly and has the small rubber seal go between flipping in the wind; or the paint being thin in a couple of spots. I know vehicles but am not a bitch and moan sort of guy. I do dislike not being able to get in or out of my truck in freezing weather.
Like many of you here I love to talk greasy stuff but truth is that many on the web are not the phyer phyter when it comes to the details.
Mods here know their stuff too but like I said early on, I'm the OP that would appreciate a proper fix on my truck.
07-09-2017, 07:59 AM
#72
Ford Truck Lover
I reacted to your oversimplification of calendars and miles, with a Gee thanks.
In my thinking, what you call having an attitude is in reaction to what's often called-"talking down to someone".
I also disliked the suggestion that because I had the problem, then researched it here on the internet (and long before my most recent thread) that in some fashion the dealer is OK with their unwillingness to do a repair.
The other commentor who said the smarter choice was to drive down the road with a truck that has doors that won't latch to hope for a Ford fix-that was not a good choice IMO.
I also disliked the suggestion that I lacked proof of a problem and the lecture that followed.
Lonewolftrucker-while I'm with you on our societies tendency toward "give it to me when I want it", or what I often call "our me 1st society" I dislike the suggestion that I'm begging for an unwarranted fix. Your entitled to your opinions but lets not impose them on me, as if I don't know how to think this through.
If manufacturer's had me to thank for warranty costs they'd be better off as I'm typically the last guy to nickle & dime them. I do it myself rather than travel far or waste time haggling.
I'm a retired auto tech teacher and more, who's very self-sufficient, thank you.
In my thinking, what you call having an attitude is in reaction to what's often called-"talking down to someone".
I also disliked the suggestion that because I had the problem, then researched it here on the internet (and long before my most recent thread) that in some fashion the dealer is OK with their unwillingness to do a repair.
The other commentor who said the smarter choice was to drive down the road with a truck that has doors that won't latch to hope for a Ford fix-that was not a good choice IMO.
I also disliked the suggestion that I lacked proof of a problem and the lecture that followed.
Lonewolftrucker-while I'm with you on our societies tendency toward "give it to me when I want it", or what I often call "our me 1st society" I dislike the suggestion that I'm begging for an unwarranted fix. Your entitled to your opinions but lets not impose them on me, as if I don't know how to think this through.
If manufacturer's had me to thank for warranty costs they'd be better off as I'm typically the last guy to nickle & dime them. I do it myself rather than travel far or waste time haggling.
I'm a retired auto tech teacher and more, who's very self-sufficient, thank you.
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Kantuckid (07-10-2017)
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LoneWolfTrucker (07-10-2017)
07-10-2017, 10:30 AM
#74
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I thought TSBs were covered even after the warranty if they can verify it's the exact issue. It's Ford acknowledging that a number of vehicles have (what is deemed) a non-safety issue so they put out a notice to dealers that "If you see X, do Y".
Fewer billed hours on diagnosis and a quicker customer resolution. There are TSBs on vehicles that aren't likely to appear until a certain number of miles and that can be after warranty is up.
But it isn't a surprise that the dealer declined the repair, as others have mentioned if they just replaced parts for every TSB released on a vehicle and someone got the list and just wanted new parts, it would cost Ford an insane amount of money.
I totally think exceptions should be made and I have seen people on here get those exceptions, and I am more on the side of the dealer should handle this one since it's a weather conditions specific event that could leave someone locked out in the cold. So I would try another dealership.
Fewer billed hours on diagnosis and a quicker customer resolution. There are TSBs on vehicles that aren't likely to appear until a certain number of miles and that can be after warranty is up.
But it isn't a surprise that the dealer declined the repair, as others have mentioned if they just replaced parts for every TSB released on a vehicle and someone got the list and just wanted new parts, it would cost Ford an insane amount of money.
I totally think exceptions should be made and I have seen people on here get those exceptions, and I am more on the side of the dealer should handle this one since it's a weather conditions specific event that could leave someone locked out in the cold. So I would try another dealership.
That is how all US car manufactures handle it. However a dealer, on their own, could treat it as a courtesy no charge though there is no obligation on their part.
07-10-2017, 11:04 AM
#75
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As for shooting videos, don't you carry a cell phone? They make them so you can take moving pictures now a days.
Using your logic of fix it because I said so, I want Ford to give me a new Sync 3 system, new tires, new tranny, wash and wax my truck every other day, and send a senior tech to my house to remove bugs from the windshield and grill within 30 minutes of my driving my truck.
I live in southern GA and have made numerous trips to MN in the past winter. Only once did I have an issue unlocking a rear door and that was because moisture had frozen the seal to the body. Told my step son use the other side until the truck warms up and we can open the door and wipe the moisture off.
Reading numerous comments you've made, I can understand the dealer not wanting to help you out. Your comments sound like you went in demanding they perform a TSB for no reason they could justify. TSB is not a recall. And I agree, it's not a safety issue. You decide to drive with doors that won't stay latched. My step son, who is a cop, said after he got done explaining you made a bad choice, said he would hand you a ticket to appear in a nice warm courtroom at a time of his convenience (not yours).
As for having to drive to the dealer some 30 miles....it's one of the joys and benefits of preferring to live in a rural area. Been there, done that myself and except for the one time it was a problem for me, I lived with it.
Oh yeah, I retired and it would be great if everyone and everything treated me like when I was younger (respect, courtesy and benefit of the doubt) but those times are long gone.
My suggestion, don't go to FL or AZ this winter, go up north, have your locks freeze and find a dealer to do the TSB. And do it before your warranty is up.
07-14-2017, 12:38 PM
#76
I find your post to reek with condescension and a pointed effort at calling me out as lacking common sense. I'll not dignify your various comments by making specific reactions and I'm not prospecting for an argument here either, especially with the likes of you. Please go away.
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CJW91 (07-14-2017)
07-14-2017, 01:19 PM
#77
Senior Member
Even having a video is not enough for most dealers.
I tried to get my truck fixed this week, but every dealer I talked to would not look at it even with a video from last winter of the handles being frozen. This is in Michigan, so they should be familiar with the issue.
I tried to get my truck fixed this week, but every dealer I talked to would not look at it even with a video from last winter of the handles being frozen. This is in Michigan, so they should be familiar with the issue.
02-19-2018, 08:09 PM
#78
Dsx
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2017 supercab in -5 c weather
Door not unlocking with remote. Have to manually unlock and then the stupid door won't stay closed and all central locking won't operate. Conveniently Ford dealership needs to see the problem and "have not had similar issues before". My starter is sticking also and the brakes have squealed since I bought it .... ford 🤔🙄
Door not unlocking with remote. Have to manually unlock and then the stupid door won't stay closed and all central locking won't operate. Conveniently Ford dealership needs to see the problem and "have not had similar issues before". My starter is sticking also and the brakes have squealed since I bought it .... ford 🤔🙄
02-19-2018, 09:40 PM
#79
I took mine in for another problem with my door latch. And since it was in for that problem, Ford went ahead and fixed the recall problem. I never had any problem with it since I live in Chattanooga TN. Never gets that cold here. But the dealer went ahead and fixed the problem after I told them it wasn't a issue with my truck. I have a 2015 KR. Love Cleveland Ford in TN.