texasez

I bought a Platinum from one of the lying Ford salesman. Sometimes you have to bite your tongue to get the best price. Like I said, I hate to trade vehicles. I wanted to tell the young salesman not to lie or repeat a lie to sell a vehicle but I'm not his father.

Rexey

care to share the lies? Good to know if its industry or dealer...

Judoka

If GM does not know what is going on then he is not very good at his job and controlling his operations. And if he does - he is complicit. My email specified exactly the crap they tried to pull on me so GM is (which is why he called) well aware.

I value my time. I walk into that dealership ready to buy. They tried to rip me off. That is the only chance they get.

I am talking to few dealers in PA now (I am in NJ) so we will see how it goes. I must say that while before I was going to let some stuff slide (doc fee, window etching fee etc) now I will not. Not a single dollar of b.s. charges.

I do thank you for your reply and you have good and valid points about talking to GM, but I am "one and done" with that outfit.

Judoka

If I may interject into this part of discussion. Here some of the greatest lies and b.s. statements I heard when buying cars (for myself and extended family). Admittedly, none were from Ford but rather from Asian brands.

HONDA:

• About CRV - it is hard core off road vehicle.
• Accord 4 Cyl - it is rear wheel drive
• Financing Rates - agrees to 1.9% puts 3.9 in the final deal sheet. When called on it claims (guy is about in his mid twenties) he "recently developed" issues with amnesia. I asked him it must be selective amnesia since it only affects interest rates.

TOYOTA

• Wanted to charge $2,000 OVER the MSRP on 4Runner during nuclear plant f.u.kk.ushima crisis in Japan with the explanation that (wait for it) "Toyota might have to close all factories in Japan and the car may become last generation 4Runner and be collector item" (I do give him points for creativity);
  
  
• Trade valued at $15,000 but in the deal sheet dropped to $12,000. When asked why he claimed that (car evaluated Tuesday, deal to be closed Wednesday) "markets changed overnight". I told him that I thought that he was in the car business and not in the stock market business.

Oh, and one (Toyota) salesman asked me to buy a car from him because "he is a nice guy". I told him I am trying to buy a car from him - not marry him (to which my wife also added "I hope not"...!)

jade97

Try this one:

Sands Ford of Red Hill
602 Main Street
Red Hill, PA 18076
http://www.sandsfordofredhill.com
(888) 920-3418

My salesman is Tom Burrell. So far I bought 3 vehicles from him.

k.b.

Why is it that selective amnesia always works in their benefit?

Rexey

you must have been at Burger King.... They had more whoppers than cars....

jphass

[QUOTE=Judoka;4675698]

I am talking to few dealers in PA now (I am in NJ) so we will see how it goes. I must say that while before I was going to let some stuff slide (doc fee, window etching fee etc) now I will not. Not a single dollar of b.s. charges.

Doc fees are hard to avoid, but it really depends on the overall price you get. About 10 years ago I was buying a car and said that I wasn't going to pay the doc fees. Salesman said that under law, doc fees have to be charged. I said that the law states IF a dealer charges doc fees, then the amount charged must not be above a certain amount--I think it was $150 then. Salesman said "Oh". I paid half of the fees that they were asking, and got a good price on the car.

Wanna Ride

Why are people surprised when the salesmen and F&I guys try to switch it up at signing? It's what they do. Now, the part about the tax babbling was complete BS, he needs to be called about about straight out lying.

They always make the hard push for undercoating, scotchguard, paint protectant, extended warranties and longer finance terms when you actually sit down to sign the papers. Those are their most profitable parts of the deal. You just have to be firm, and just repeatedly say no. It's no secret that they push harder on those who look or behave more excited, and REALLY show that they want that vehicle. And it's more obvious when it's a customer who doesn't have perfect credit, because they know you've been working harder to get accepted. So they prey on those customers, who may appear to not be in an ideal situation with multiple purchasing options. If you have great credit, make educated decisions. and not emotional decisions, then they clearly have less advantage in negotiating with you. I'm not rude or discourteous to anyone at the dealership, but they certainly know I'm not going to accept any BS from them either. You have to be straightforward and take a no-nonsense approach with them, and don't give them the impression that they can warm up to you by connecting with your personal appeal. No need for smalltalk, and discussions about the community, weather, or fishing. It's a business relationship, so stick to discussion of business.

When I bought my current truck, they pushed HARD for extended warranty, and Simonize programs. I just refused, repeatedly. They got visibly upset that they couldn't persuade me, but oh well. The even tried to make me watch the History Channel segment on Simoniz. After fifteen seconds of realizing what they were wanting me to see, I told them no thanks, and insisted I wasn't interested. (This wasn't at Apple Valley Hyundai, but the video just shows up that way...)


And surely, someone reading this is a salesman, and will adamantly swear that they don't subscribe to these practices.... bull****. There's plenty of reasons why the general public doesn't trust car salesmen. Unfortunately, many consumers don't know how to deal with them.

texasez

All dealer lies. Nothing specific about the vehicle.