Iceman 21

I recently received a Ford CVP email and filled it out honestly, it was a horrible experience. My Q is do these surveys do any good? I would love for Ford to contact me based on my review.

drewv2

funny you say that, Here in Canada land my dealer will bend at the knee for a perfect score. They refused to give me a full tank when i bought my 15.I said i will give you one wrong on the report and they ended up giving me 300 gas card. They need to get 100 to pass. 99 is a fail 98 is a fail so on and so on

TexasFording

iTrader: (14)

All this is theoretical, in reality it rarely happens.

Ford will compensate dealers for a 100% on their surveys. If a dealer doesnt get 100, Ford wont pay the kickback.

The rest is all smoke and mirrors. So if they say its all about customer service and getting the "president's award" and all that bullshiat, its, well, bullshiat.

My experience was horrible, I mean bad to the point where one of the ahole sales managers walked away while I was asking questions on D plan. I slammed them on the survey. A month later I get a call from the dealer, it rings once and they hang up. Later on Ford dearborn calls me asking if the dealer called me to resolve the issues, since they reported (dealer) that everything was taken care of.

Its all a big joke and a scam. This is not exclusive to Ford. GM (in particular Chevy) is the same.

MGM

The above part about compensating dealers for Surveys is untrue. Some brands like Lincoln, Cadillac yes but not Ford as of now.

Yes Ford still deems them very important for dealers and low surveys can make life difficult for them. Pretty much top box or nothing as far as Ford is concerned.

Iceman 21

Well I got a phone call today from the service tech (nice enough guy) telling me my parts are in and that he reviewed my survey. I am not sure if it was the survey or my Yelp review (to which the service manager responded to and offered to fill my tank) that promoted the call. Either way he was apologetic and has me scheduled to get me in this Mon. I guess the CVP's can prompt some corrective action.

MarkOPKS

I was hoping this after my 2.25 hour oil change, which I did against my better judgment. I have yet to receive a response so there's that. I hadn't had oil changed for over 3 years so for next time it's back to the Rhino Ramps!

Iceman 21

Try leaving a Yelp review. I was contacted via email, by the service manager, 24 hrs after leaving that review.

gatorblue92

All of these dealer surveys are a scam. I have a big problem where if they don't get 100% they get a 0% and I put that in the comments section when I did mine. Never got any response from either the dealer or Ford corporate. FWIW I would have given 100% satisfaction on my purchase anyway since I was in and out of the dealer in under an hour since all negotiation was done via e-mail and phone. 4 months later and I'm still very happy with everything about the truck.

Iceman 21

I had no issue with my purchase of my truck. It was the service dept at another dealership

ruff rider

I don't know where some people get there info from when they post a response to questions asked on here. Do the surveys matter? Hell yes. A good friend who is a service manager at a Toyota dealer makes an extra $2,000 a month for a 100% score in the service dept. If a survey comes back that's not 100% he has to personally call the customer and find out what was wrong then he has 1 chance to get the customer to retake the survey for the 100% score.


The GM at my Ford dealer is a golf buddy of mine. I went to lunch with him the other day and asked this exact question about the surveys and he said the same thing that they are very important to the dealership. He has even made calls to customers to see how he could help with a problem they were having on the survey.


I have no idea if these two different dealerships are different then all others but I can say the surveys do matter.