Im sure the connector was an honest mistake, what else would it be? So being that none of the immediate response happened in the case of whiskeybadger I’ll just assume he was the only guy didn’t receive a replacement a did and he’s equally at fault for some reason for still not having it.
I’m sure you’re doing everything you can to make your business successful and profitable and kudos to you for trying to be somewhat transparent. It still doesn’t change my position on paying up front for long lead times on goods and services and in this case I respectfully disagree.

So now that everybody wants to talk S*** or play innocent and not knowing that I have been waiting to get the high beam headlights shipped to me lets put it out there.

1.) I have very nicely asked you Nick to remedy this situation behind the scenes. You stated that you would talk to the owner to get my issue resolved. You set a order in for me . Order number 180103710 on 01-23-18 status as of now fulfilling.

Here is 1 of three pm's I sent you and you responded back with this answer (below) but never followed up to get the issue resolved.

Hello Brian,

I sincerely appreciate you contacting us directly, it's a great gesture, and a sign of good faith. Our production team is working incredibly hard under intense pressure to get these produced, tested, packaged and shipped out the door.

I'm not sure who provided that lead time, but we (sales team & customer service) are extremely cautious with providing dates, because we don't want anyone to think we are being deceitful.

With all of that being said, please send me an email (I sent multiple emails per his request with no follow up on DD part to make sure I got the product) directly: nickc@diodedynamics.com and I will bring your situation to our owner directly and make sure you receive replacements quickly.

I would also like to point out that it's our company's policy to send warranty replacements out first, when new production runs are finished. You are correct in saying you should be a priority, and you will be!

We will make sure you are taken care of, and again, I sincerely appreciate you contacting us privately. We've worked so incredibly hard on this product for the past two years and I'm extremely proud that we are making these here in St. Louis vs. China like literally everyone else on the market.

Nick Caloroso
Sales Manager
Diode Dynamics
(314) 205-3033 ext. 206

No follow up on your part, so customer service.... lets say its not where it needs to be. Your busy, guess what we are all busy, so please don't keep saying that. It's a cop out excuse and its getting old.

For those that want to say this is some how my fault...

I have pm'd Nick (3x) who can find time to come on here and say how great his product is but not follow up with his promises to talk to the president and get my order out quickly.
I have sent e mails per his request (again no follow up from DD).

And called multiple times and the last call was treated like S***. No offer of let me get back to you, I was just told " I dont know when there shipping and if you dont like it cancel your order."

My post dated 03-16 in this thread which I know DD read and still no bells went off to call or check. No attempt to PM.

Bottom line, there is a lack of follow up, not on my part but DD and a mouthy little "manager" answering the phone that is the problem. Nick you should have PM'd me when I know you saw my 3-16 post or at the very least instead of putting post #501 out in the open should have looked into my order and contacted me. Then this post would have never happened.

So now that everybody

So now that everybody wants to talk S*** or play innocent and not knowing that I have been waiting to get the high beam headlights shipped to me lets put it out there.

1.) I have very nicely asked you Nick to remedy this situation behind the scenes. You stated that you would talk to the owner to get my issue resolved. You set a order in for me . Order number 180103710 on 01-23-18 status as of now fulfilling.

Here is 1 of three pm's I sent you and you responded back with this answer (below) but never followed up to get the issue resolved.

Hello Brian,

I sincerely appreciate you contacting us directly, it's a great gesture, and a sign of good faith. Our production team is working incredibly hard under intense pressure to get these produced, tested, packaged and shipped out the door.

I'm not sure who provided that lead time, but we (sales team & customer service) are extremely cautious with providing dates, because we don't want anyone to think we are being deceitful.

With all of that being said, please send me an email (I sent multiple emails per his request with no follow up on DD part to make sure I got the product) directly: nickc@diodedynamics.com and I will bring your situation to our owner directly and make sure you receive replacements quickly. (ITS BEEN 8 WEEKS TODAY AND STILL NOTHING)

I would also like to point out that it's our company's policy to send warranty replacements out first, when new production runs are finished. You are correct in saying you should be a priority, and you will be!

We will make sure you are taken care of, and again, I sincerely appreciate you contacting us privately. We've worked so incredibly hard on this product for the past two years and I'm extremely proud that we are making these here in St. Louis vs. China like literally everyone else on the market.

Nick Caloroso
Sales Manager
Diode Dynamics
(314) 205-3033 ext. 206

No follow up on your part, so customer service.... lets say its not where it needs to be. Your busy, guess what we are all busy, so please don't keep saying that. It's a cop out excuse and its getting old.

For those that want to say this is some how my fault...

I have pm'd Nick (3x) who can find time to come on here and say how great his product is but not follow up with his promises to talk to the president and get my order out quickly.
I have sent e mails per his request (again no follow up from DD).

And called multiple times and the last call was treated like S***. No offer of let me get back to you, I was just told " I dont know when there shipping and if you dont like it cancel your order."

My post dated 03-16 in this thread which I know DD read and still no bells went off to call or check. No attempt to PM.

Bottom line, there is a lack of follow up, not on my part but DD and a mouthy little "manager" answering the phone that is the problem. Nick you should have PM'd me when I know you saw my 3-16 post or at the very least instead of putting post #501 out in the open should have looked into my order and contacted me. Then this post would have never happened.