gmcretz

So, my service manager calls and says that the satellite antenna has come in to repair the "acquiring signal" issue when driving near cell phone towers. Dropped the truck off this morning and got a call around 2:45 to say that it was finished. When I picked it up, I noticed an approximately 14" long crack in the windshield. I went to get the SM who immediately accepted responsibility for it and has a replacement OEM (sound screen, lane departure, rain sensing) being put in at my place of business tomorrow morning.

Kudos to the SM for his immediate action - bummed the tech didn't tell the service manager that my windshield broke while in his possession. I appreciate his swift action, but it just burns me when people don't come forward. I would have been less upset had I been told "Sir, while we had your truck on a test drive the windshield got broken by a rock that got kicked up".

MagNitto

honestly, it's completely possible the tech just didn't notice. People are really oblivious to things around them these days and it only seems to be getting worse. Even things starring them right in the face. Of course I could be wrong and it's possible he advised the SM of the issue and they held their tongues to see if you'd notice. Then when you said something they immediately took responsibility because they already knew about it and knew they had to.

Incorrigible

I hope they get the "Dearborn" sticker for you also.

Genin88

So do you leave that on or take it off?

Maine-iac

I'd leave the Dearborn sticker on! I went in the factory tour there... everyone should... it's an amazing tour.

gmcretz

After 2 attempts at installing it (they brought the wrong windshield twice), it was replaced at my office today. I told them not to bother with the Dearborn sticker, they only moved the TX registration decal.

I'm once again, good to go and happy that the Service Manager called me this morning to check on the replacement. Hmmmm, customer service "isn't dead" as I've thought for far too long.

Mike's

Wow, I will certainly be giving my windshield the once over whenever I pick it up from the dealer.

FordService

I'm happy to see the service manager has gotten the windshield replaced for you, and checked up on it, gmcretz. I'll be glad to pass your kudos along to the dealership. To do so, please send me a private message with your contact information, VIN, and servicing dealer.

Rachel

gmcretz

Rachel, while I appreciate your offer of assistance. I have a longstanding personal relationship with the General Manager, Sales Rep, Finance Manager and my Service Manager. I've purchased 4 vehicles from them and often send people their way for vehicles and professional service.

Thanks Again,
Gunner Retz

FordService

That is great, gmcretz! Thank you for the info and the kind words.

Deysha