srg963

We have not concluded that there are indeed "new" parts (new part numbers), but some dealership is replacing the blower units....not sure if they were deemed not functional, or if they are just throwing parts at it to make the customer happy.

pb65stang

I think they're just throwing parts at it too. The blowers are obviously working, as most of our seat bottoms are getting cold. It appears to me to be design problem with the ducting. I definitely wish I had more coming out of my seat back, most days it's not noticable at all.

Voltruckguy

I still question if there is a "malfunction" or not. Has anyone from FORD with TRUE expertise and knowledge stated how the seat is supposed to work? The seat bottoms on mine cool fine but I don't believe Ford ever intended the backs to be cooled. If and when they do, I believe it to be incidental cooling.

srg963

Yes, they have.

I'll edit my first post to include this.

dstrat1

for what its worth, i just had mine apart again..if you refer to pictures on my first post, you can see the TED , and directly below the boot connected to the seat back the exhaust for hot air , when it is in cool mode, about 3 inches away is the inlet for the cooling air, and a poorly executed attempt at creating a barrier to keep the hot air from the inlet.....at least on my seat the upholstery leaves almost no room for air flow , and there is no ducting for the hot air exhaust which is what makes the center of the seat back warm....as an experiment i created a duct for the cooling air to draw from the bottom of the seat, opened one area to allow for air flow, and created another duct to direct the warm exhaust away from the inlet....took about 20 minutes, makes a noticible difference...will report after a 24 hour period if it really keeps working....so far the silence from ford is deafening,,,i still dont know why the bottom worked so well when i drove it home and so poorly now...having found one disconnected duct, i suspect something else is loose....oh, in addition while it was apart, i loosened the tie wrap holding the duct to the seat back and activated the massage function......it promptly stretched the boot to where it pulled loose again...it will be interesting to see how ford responds to this...d

jcb206

Because they are lazy or ignorant to how it is supposed to work. Report them and check for a better dealer if available.

digitaltrucker

Looks like Good/Bad news!


Hello Edward J,

My name is Chermaine, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email regarding the seat concerns on your 2013 Ford F-150. I apologize for any inconvenience this has caused.

I have looked into my resources for you. I have verified that, in the front climate controlled seats, the air is distributed through the seat back and seat cushion.

We recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms your vehicle may be experiencing. Your local Ford dealership has factory-trained technicians and the most current Ford service information to resolve your vehicle concerns. The Service Manager will review your case to ensure all resources available through Ford Motor Company are utilized to assist you. If there is no coverage under applicable warranties, recalls, or Extended Service Plans, repairs and services would be your responsibility. Your next step is to make an appointment with your servicing dealership to have your vehicle diagnosed. You may reach Sterling McCall Ford at (281) 588-5000.

Thank you for contacting Ford Motor Company.

Sincerely,

Chermaine
Customer Relationship Center
Ford Motor Company

Ecobst

Yes they did, had the seats apart, new parts came in today so they are doing it on Monday. Will let you guys know.

miniceptor86

I tried the cooled seat function yesterday, drivers side only, had cooling on the seat but nothing noticeable on the back.

jcb206

Thanks, can't wait to hear the end result.