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Cooling Seats issue and TSB feedback
Got a 3 week old platinum 150, and the seats, or atleast the drivers seat just changed radically..used to cool fine on one bar, now with three bars i can just tell its working...i can hear the fan run and respond appropriatley , but little to almost none cooling....in addition if i feel the middle of the back of the seat where i presume the fan is it is warm to hot....fuse is fine.....ideas...how do you get access to trouble shoot....dealer is backed up to the 17th
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Check the filter? Can't imagine it would be all gunked up after a few weeks but depends on the conditions you use the vehicle in.
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It seems like I have the same problem but it might all be in my head. I have to leave it on 3 to get any appreciable cooling. Went out and looked underneath and everything seems in order.
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Deleted post. Wrong forum.
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I'm having the same issue. Dealer said everything was working correctly. I was picking up late in the afternoon and didn't have time to argue. If it's true then Ford's design is terrible... my GMC's seat back cooling was much much better. Will be bringing back to the dealer soon.
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My only experience with this feature was with a rental 2014 Ford Taurus last summer in Florida. My recollection was that I always left it on 3 bars. Maybe that's just the "standard" now?
(Really enjoyed the Taurus, BTW) |
Several posts on the forum that the hose easily becomes detached from the blower. And the forum consensus seems to be that the seat bottom is cooled but not the seat back.
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My 12 F150 seat bottom and back used to get cool and you could feel a little airflow, but on the 15 I only feel the seat bottom get cold...on max 3 bars my butt gets so cold it's numb. One bar keeps me plenty cool enough..kind of disappointing the seat back dosent cool.
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My works fine. In fact, it freezes my ass off if I leave it on a long time.
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I confirmed with Ford that the seat back and bottom are both cooled. My passenger side does not work as good as the drivers seat. I guess they are having trouble with them as the parts are back ordered.
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Both sides of mine are cooling the bottom and back. I start out with the 3 bars and soon have to drop it down to one. I'm in the SE and it gets very warm here. My air is set to auto and usually around 70.
Don't know if that has anything to do with it or not. Bob |
Mine is still not working properly here is more info, i suspect one of the TED s is bad
https://www.facebook.com/notes/fordp...23295744373477 |
Originally Posted by Ecobst
(Post 4196896)
I confirmed with Ford that the seat back and bottom are both cooled. My passenger side does not work as good as the drivers seat. I guess they are having trouble with them as the parts are back ordered.
FordService, can we get some clarification on this? Are both the bottoms and back supposed to be cooling? Mine only cools the bottoms on both seats. Heat is working on both bottoms and backs. |
Have a 13 Lariat only feel it in the bottom cushion and dont see a filter anywhere.
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can we get some clarification on this? |
My local service rep told me bottoms are cooled with ambient air, did not even know about the TEDs, i felt the back of mine cool once, but now, nothing...nevertheless, you can feel the heat from the Ted behind the seat pocket, and hear the fan running, so it should be cooling, or heating
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Is there a louder fan noise in heat mode, versus ac mode? One thing my wife pointed out to me, when you look at the climate control screen, specifically the heat and cool seat icons, you only see indications that the seat is cooled.
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from what i read, it should be the same...the thermo electronic device, converts electricity to hotter or colder air, and the fan blows the result to the seat...they must have alot of malfunctions....when i brought our platinum home, one bar on cooling was almost too much..now 3 weeks later i can drive all day with 3 bars and be somewhat aware that its cooling...sortof......
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Originally Posted by dstrat1
(Post 4198177)
from what i read, it should be the same...the thermo electronic device, converts electricity to hotter or colder air, and the fan blows the result to the seat...they must have alot of malfunctions....when i brought our platinum home, one bar on cooling was almost too much..now 3 weeks later i can drive all day with 3 bars and be somewhat aware that its cooling...sortof......
I have bad hearing, but I use to hear them blowing when the seats are on, not anymore. Guess I better take out the extended warranty! |
Could just be the warmer conditions now, but it almost feels like the backs are heating while the seats are cooling....or it could just be the difference of cooled vs non cooled when it's 90 degrees outside lol.
I sent FordService a PM, hopefully we'll have a definitive answer soon. |
when the TED produces cold air it has to extract the heat just like an air conditioner and dispose of it,,,,,i can feel a very warm area in the middle of the seat back when the cooling function is selected....yesterday it felt the same way it was so hot it was warming the seat back....i suspect these systems are not working properly...
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Interesting...
Originally Posted by FordManual
Your vehicle is equipped with lifetime air
filters that are integrated with the seats. Regular maintenance or replacement is not needed. |
2 Attachment(s)
Phase one is solved...unzipped the seat back, as shown in the photos the fan connected to the TED and then a completely disconnected duct....one tie wrap and it is connected now...so the seatback, of the platinum has cooling, if it is connected..You can see part of the filter behind the protective cover, and the vent above the white sticker on the TED was venting warm air to the ambient area one photo show it as found, the other once connected....both photos should be rotated 90 degrees to the right
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^Sweet, a DIY'er for the solution!
Thanks! |
I'm going to have to check that! Thanks
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Excellent.
How did you unzip the seatback cover? I've pulled out the tag ends of the zipper from both sides of the back's bottom. Is there a technique to unzip them, since they are on the inside of the cover and the zippers have no tags to grip. |
Yeah, what's the trick with opening the seats up? I've not looked, just wanted to know before I attempt this.
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Originally Posted by dstrat1
(Post 4196254)
Got a 3 week old platinum 150, and the seats, or atleast the drivers seat just changed radically..used to cool fine on one bar, now with three bars i can just tell its working...i can hear the fan run and respond appropriatley , but little to almost none cooling....in addition if i feel the middle of the back of the seat where i presume the fan is it is warm to hot....fuse is fine.....ideas...how do you get access to trouble shoot....dealer is backed up to the 17th
I'll be happy to look into some additional assistance. Please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location.
Originally Posted by statikuz
(Post 4196340)
It seems like I have the same problem but it might all be in my head. I have to leave it on 3 to get any appreciable cooling. Went out and looked underneath and everything seems in order.
Originally Posted by MotoMedic
(Post 4196379)
I'm having the same issue. Dealer said everything was working correctly. I was picking up late in the afternoon and didn't have time to argue. If it's true then Ford's design is terrible... my GMC's seat back cooling was much much better. Will be bringing back to the dealer soon.
What are the years and mileage for your trucks? I want to check out some options.
Originally Posted by srg963
(Post 4198106)
FordService, can we get some clarification on this? Are both the bottoms and back supposed to be cooling? Mine only cools the bottoms on both seats. Heat is working on both bottoms and backs.
Originally Posted by Shrdlu
(Post 4198130)
Amen, seeing as my service adviser says only the bottoms are cooled. I suspect the variance has something to do with the massage seats, like those in my Platinum whose backs are not cooled.
This is specifically for the 2015 from our Parts Subject Matter Expert: It cools the seat bottom and the lower portion of the seat back. The lumbar area basically. Meagan |
https://cimg6.ibsrv.net/gimg/www.f15...41793f879c.jpg
OK here is the passenger side of my 2013, with heated and cooled sets. This is the back portion of the seat. Notice the black housing pointed downward? It is a discharge vent, when this seat is in AC mode, hot air is discharged out of that tube, into the back passenger area. It seems as though, at least on the 2013, that the upper portion sucks air away from the body! BTW the air volume on both seat cushions, when seat ac is on, is very low. |
Guys to open the back, one, there are 2 elastic bands on the skirt going under the seat....then two there is a plastic channel that goes across the bottom horizontally starting at either edge you can get it to unhook...then three the zippers are more apparant and mine were stiff enough to find that some needlenose pliers helped ...they unzip almost to the top and will reveal the contents of the back...
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Today, 98° outside, I get in the truck and hit the cooled seats (3 bars). Bottom starts cooling, but back starts to feel warmer. Almost as if the back was heating. It didn't start cooling down until I turned off the cooled seats. Weird!
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Originally Posted by TX15FX4
(Post 4198878)
Today, 98° outside, I get in the truck and hit the cooled seats (3 bars). Bottom starts cooling, but back starts to feel warmer. Almost as if the back was heating. It didn't start cooling down until I turned off the cooled seats. Weird!
I pulled the back of my seat off and my vents were connected correctly. Looks like Ford has a design issue here. |
Originally Posted by Shrdlu
(Post 4198130)
Amen, seeing as my service adviser says only the bottoms are cooled. I suspect the variance has something to do with the massage seats, like those in my Platinum whose backs are not cooled.
* My name is Chermaine, I am from Ford`s Customer Relationship Center (CRC).* I have reviewed your email regarding the concerns on your 2015 Ford F-150’s front seats. *I apologize for any inconvenience this has caused. * To clarify this matter, I sought the assistance of our Technical Subject Matter Expert.**We have confirmed that, for the front climate controlled seats, the air should be distributed through the seat back and seat cushion. * Since you are having current concerns on your vehicle, I have escalated your case to our Ford Regional Customer Service Manager (CSM) who works daily with your dealership’s management team.**The Ford Regional CSM has access to all Ford resources and will use these to assist you and your dealership with your situation.**Our CSM will contact you within 1 business day. * Thank you for contacting Ford Motor Company. * Sincerely, * Chermaine Customer Relationship Center* Ford Motor Company* |
Originally Posted by MotoMedic
(Post 4198910)
Exactly what I'm experiencing.
I pulled the back of my seat off and my vents were connected correctly. Looks like Ford has a design issue here. |
Awesome info, I'm going to have to check my truck.....thanks
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there is a plastic channel that goes across the bottom horizontally starting at either edge you can get it to unhook |
Same problem
When I turn on the cooled seats to 3-bars the bottom cools OK not great and the back seems like it heats up. Not working like it should for sure. I guess I will take it to the dealer to check it out.
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Originally Posted by Hellcat1
(Post 4199190)
When I turn on the cooled seats to 3-bars the bottom cools OK not great and the back seems like it heats up. Not working like it should for sure. I guess I will take it to the dealer to check it out.
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Went golfing on Sunday, it was hot. On the way home I wanted to show off the sweet cooled seat feature... turns out, there was little cooling action going on.
My seat bottom was getting slightly cold (3 bars) but the seat back was hot, my back was sticking to it. My friend asked if the seat cooling was on and thats when it hit me. These things worked amazingly well right out of the box, but now when I need them (and wanted to show off a lil) they just weren't working well at all. Annoyance level is high with this as it is now warm out. I likely will only get to use this feature for 3 months a year. |
TSB?
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My seat bottom gets frigid but the seat back doesn't seem to be cooling at all. Truck is only 5 days new too... Subscribing just in case there is some sort of TSB that is issued.
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I also have the issue where the seat bottom gets ice cold but the back is hot. I just started noticing it when the temps warmed up. I have not checked my passenger seat yet. Guess I will have to and then watch to see if anything comes about. I currently am waiting on my dealer to fix the awful fit of the leather in my truck so hopefully I can get this taken care of too.
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My seat bottoms have not got very cold in 1 month of ownership. The back feels warm. I thought maybe something was disconnected but last weekend for one trip the back was cooling!!! It felt great!!! An option I gladly paid for. Has not come on again. Fans are running. At least I got feel it once 😡
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I definitely notice the bottom more than the back. But, I do feel a slight cooling in the lumbar area.
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I had the cooled seats in my 2012 and now my 2015 - same experience. I feel the cold in the seat and my back is hot to the touch - it's like the back isn't being cooled at all.
I've even tried scooting up and taking my back off the seat for a few minutes, no change, the back is still very warm and i feel no airflow at all. I will say that the day i bought it, it was hot out, and the back got COLD, as cold as the seat - but since that day it hasn't done it again. |
If anyone wants to take a look in their seats, there's a YouTube video from LeatherSeats.com that shows the removal of the factory seat cover. If the link doesn't work, search "2015 Ford F150 Supercrew LeatherSeats.com". The instructions start ~3min into the video.
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Mine is the same way. Worked amazing the first week or so but now I have barely any cooling and just on the bottom it seems. I pulled the seat apart to have a look and everything turns on and appears to work as it should, and the hose was attached properly. Its pumping hot air out the discharge sides as it should. But the supply side just isn't that cold.
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anyone get any response from ford service?
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Originally Posted by dstrat1
(Post 4200066)
anyone get any response from ford service?
Then the dealer gets notified, they may contact you, you bring it in and it gets fixed or you are told its within specs! |
anyone get any response from ford service? |
Add me to the list of people with this problem. Seat bottom a little cold, but the top is downright warm. A/C doesn't seam to work real well either and it was only 80 degrees here today.
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Originally Posted by dstrat1
(Post 4200066)
anyone get any response from ford service?
Meagan |
seat cooling
Add me. Mines doing the same thing. Bottom of seat cooling kind of. Back is getting hot. Def want this repaired. Thank you
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Add me also. Used to work fine. Now that it's in the mid 90s it decides to have issues. Need to check the passenger side.
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It seems as if this is a common issue. Is anyone from FORD forwarding this concern onto the appropriate people? At least 20 people thus far have chimed in (and I'm one of them).
It's weird that the seat cushion gets cold and the back gets hot... |
This was one of the features I was looking forward to the most living in the desert. I hope there is some kind of resolve.
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Same here. Sometimes I can't even turn them on without my back sweating.
Are the backs suppose to cool? Doesn't seem to be since all I hear from the seat back are fans, which Leeds me to conclude that the reason the back gets hot is because the sound is coming from a motor that's in the seat back. So, are the seat backs intended to cool? |
same here - my butt gets nice and cold and the small of my back sweats. It's really annoying and defeats the purpose
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Same here - back is hot and sweaty, seat is cold and feels like i've wet myself.
Don't laugh, next time you sit in the truck with the seat cooler on, you'll notice it and it will never get out of your head. lol No, I'm not trying to be funny, it is actually VERY uncomfortable. I'm pretty pissed that I paid as much as I did and the seat is almost uncomfortably cold but my back feels warmer than if i hadn't turned it on at all. Honestly the back feels like i turned on the seat heater, there's no air coming out of it that i can tell. |
works the same in my 2013
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Same here too. Bottom is barely noticeable and the back is almost non existent.
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I could be wrong but it seems like most are having this problem. Unlike the leaking moonroof poll. Maybe the AC seats will end up on a poll too.
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Mine worked great the first few times I used them. Now that it's consistently in the mid 80s here, and humid as hell, I've been using them daily. They suck at this point.
There should have been an addendum in the owners manual that states you get 10 uses out of these cooled seats, pick your times wisely.:unsure: |
seat cooling
I have appointment tomorrow with my dealer to inspect mine. I can feel the seat bottoms but they take a while to really cool. I feel nothing on the back.
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Subbing for possible TSB
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seat cooling
Same boat, I thought there was something up with these as my 2011 was far more noticeable. Definitely interested in a fix if one exists.
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I am having the same issue as well...seat not cooling well and back of seat is hot.
I have a less than 2 week old platinum. |
Now I know why the parts are on back order! 15's have a different part number so it seems like they may have changed the design? Maybe an update blower coming?
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Originally Posted by Ecobst
(Post 4202058)
Now I know why the parts are on back order! 15's have a different part number so it seems like they may have changed the design? Maybe an update blower coming?
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This is frustrating. Same issue here. I knew something was up and found this thread. I guess I'll contact the dealer, but in the past they have been less than helpful on other issues.
Has anyone taken there's in and had it fixed? What are the dealers telling you when you take it in? |
Originally Posted by texaspro
(Post 4202125)
This is frustrating. Same issue here. I knew something was up and found this thread. I guess I'll contact the dealer, but in the past they have been less than helpful on other issues.
Has anyone taken there's in and had it fixed? What are the dealers telling you when you take it in? |
Add me. Seat back worked well exactly one time. I was starting to think maybe I just noticed it because of the type of shirt I had on.
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seat cooling
I know what you mean on thinking shirt type. Seemed to me that cotton shirts worked for back seat cooling, but athletic shorts didn't. I just think it was due to humidity and having some moisture on the back of the cotton shirt when I say back.
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seat cooling
Athletic shirts. LOL. Spell check. Oh and sat back not say.
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The #1 reason I would want something other than an XL is for the cooled seats. I hope they get this fixed.
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Originally Posted by digitaltrucker
(Post 4202220)
I think our first answer will come tomorrow when Bamalama15ford reports back. He is going in to dealer tomorrow. (Several posts up)
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Originally Posted by Ecobst
(Post 4202493)
Mine went in last weekend, they told me they are replacing both blower units and duct work. All parts are on back order for at least 2 more weeks.
So I assume this is a 2015, and they confirmed that there should be air coming from the back area also, or what exactly was wrong? Thanks |
Originally Posted by digitaltrucker
(Post 4202503)
So I assume this is a 2015, and they confirmed that there should be air coming from the back area also, or what exactly was wrong?
Thanks |
My cooled and heated seats are amazing, but mine are aftermarket :thumbsup:..
I had cloth seats, but katzkin makes an aftermarket system that is awesome. You have to get leather with this option from katzkin. It's way better than my 2012 f150 that had this feature. |
Good to know. I care about Ford's seats though since that's what I paid for OEM.
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Same issue here. I'll take it in when its time for an oil change.
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Cooling Seats - Are Your Seat Backs Working Properly?
Several of us have noticed that there is little to no cool air coming from the seat back portion, however, the bottom portion is working just fine.
Please only vote if you have the heated and cooling seat option....let's try to get an accurate poll for FordService. :thumbup:
Originally Posted by FordService
(Post 4198601)
This is specifically for the 2015 from our Parts Subject Matter Expert: It cools the seat bottom and the lower portion of the seat back. The lumbar area basically. Meagan |
No, mine are not working properly.
Edit - The poll showed up. |
Poll added...please vote if you have this option.
https://www.f150forum.com/f118/cooli...operly-304154/ |
FYI, Votes are public.
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Originally Posted by srg963
(Post 4202704)
Poll added...please vote if you have this option.
https://www.f150forum.com/f118/cooli...operly-304154/ need to add: small amount of cold from seat, some air at mid to low back, no air high up |
Only mods can edit polls....but in your case, I'd choose option #2....then post your exact concern.
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Originally Posted by Ecobst
(Post 4202493)
Mine went in last weekend, they told me they are replacing both blower units and duct work. All parts are on back order for at least 2 more weeks.
Or it is just a matter of: we'll replace them and see if that solves the problem?? |
I wanna know what "updated" parts the dealers are capable of getting!?
Ford addressed this issue already? What did the dealer say to the one dude who said that!? |
voted: No, I've got no cool air coming from the seat back
Back in March I did turn it on and it appeared to work the one time when I tried it. Its still below 32F in March, but now that it's warmed up (75F) I can't feel any cooling from the lower back, just the seat. I have not had time to take it in yet. |
Sub'd.
No noticeable cold air coming from seat back. Seat cushion? Cold as ice. |
Originally Posted by knezat225
(Post 4201488)
Add me. Mines doing the same thing. Bottom of seat cooling kind of. Back is getting hot. Def want this repaired. Thank you
Originally Posted by MarineLDO
(Post 4201498)
Add me also. Used to work fine. Now that it's in the mid 90s it decides to have issues. Need to check the passenger side.
Originally Posted by BBQ BOY
(Post 4201545)
Same here. Sometimes I can't even turn them on without my back sweating.
Are the backs suppose to cool? Doesn't seem to be since all I hear from the seat back are fans, which Leeds me to conclude that the reason the back gets hot is because the sound is coming from a motor that's in the seat back. So, are the seat backs intended to cool?
Originally Posted by Kromulok
(Post 4201631)
same here - my butt gets nice and cold and the small of my back sweats...
Originally Posted by iRub1Out
(Post 4201635)
Same here - back is hot and sweaty, seat is cold and feels like i've wet myself...the seat is almost uncomfortably cold but my back feels warmer than if i hadn't turned it on at all. Honestly the back feels like i turned on the seat heater, there's no air coming out of it that i can tell.
Originally Posted by KYBuckeye
(Post 4201706)
Same here too. Bottom is barely noticeable and the back is almost non existent.
Originally Posted by KYBuckeye
(Post 4201891)
Mine worked great the first few times I used them. Now that it's consistently in the mid 80s here, and humid as hell, I've been using them daily. They suck at this point...
Originally Posted by Bamalama15ford
(Post 4201933)
I have appointment tomorrow with my dealer to inspect mine. I can feel the seat bottoms but they take a while to really cool. I feel nothing on the back.
Originally Posted by dallas150
(Post 4202040)
Same boat...
Originally Posted by Aflick
(Post 4202047)
I am having the same issue as well...seat not cooling well and back of seat is hot...
Originally Posted by texaspro
(Post 4202125)
This is frustrating. Same issue here. I knew something was up and found this thread. I guess I'll contact the dealer...
Originally Posted by sbash
(Post 4202297)
Add me. Seat back worked well exactly one time...
Originally Posted by OilCapitalF150
(Post 4202688)
Same issue here. I'll take it in when its time for an oil change.
Could some of you please clarify about your back being warm? Is it somewhat warmer than if nothing was turned on, does it just feel warm compared to the cool (i.e. no cooled back), or does it feel like the heat was turned on? I just want to be sure I understand completely. :) Also, as I mentioned earlier in the thread, per my Parts Subject Matter Expert, the seat and lower back/lumbar have the function - the rest of the seat back does not. I put it in bold and color so this wouldn't get lost in my big post like it may have last time. :) If you haven't already, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll send this up the chain. This also goes for anyone who comments after me. So, if there are a bunch of posts from people who haven't commented before, please feel free to send them my way in case I don't see the posts. :) Please remember to allow a couple days for a reply via PM, as I'm on multiple forums. Also, I don't work weekends, and my hours are 11 a.m. - 8 p.m. Eastern, just so everyone knows. :thumbsup:
Originally Posted by Neffster
(Post 4201514)
It seems as if this is a common issue. Is anyone from FORD forwarding this concern onto the appropriate people? At least 20 people thus far have chimed in (and I'm one of them).
It's weird that the seat cushion gets cold and the back gets hot... The best way for engineers to know about various concerns if for the owners with them to head to the dealer for diagnosis and documentation. I'm also working on escalating individual cases. Please see above for the info (underlined) I'll need from you to get this sent up.
Originally Posted by Ecobst
(Post 4202493)
Mine went in last weekend, they told me they are replacing both blower units and duct work. All parts are on back order for at least 2 more weeks.
Meagan |
I have the same issue with only the bottom getting cool. I frequently ride in my Dad's 2014 and it cools really well to the middle back. My truck doesn't feel like it is cooling the back at all. I do have the massaging option. Not sure if this affects anything.
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Same issue as many others. My seat bottom will freeze your butt off while making your back sweat like crazy. No air coming out of the seat back at all. The truck is only 7 days old today and I really hope that I can get to the dealership soon now that summer is rolling around.
I hope this isn't a sign of things to come... |
Originally Posted by FordService
(Post 4202905)
Hi everyone,
Could some of you please clarify about your back being warm? Is it somewhat warmer than if nothing was turned on, does it just feel warm compared to the cool (i.e. no cooled back), or does it feel like the heat was turned on? I just want to be sure I understand completely. :) Also, as I mentioned earlier in the thread, per my Parts Subject Matter Expert, the seat and lower back/lumbar have the function - the rest of the seat back does not. I put it in bold and color so this wouldn't get lost in my big post like it may have last time. :) If you haven't already, please send me a private message with your VIN, mileage, best daytime phone number, full name, and dealer name/location. I'll send this up the chain. This also goes for anyone who comments after me. So, if there are a bunch of posts from people who haven't commented before, please feel free to send them my way in case I don't see the posts. :) Please remember to allow a couple days for a reply via PM, as I'm on multiple forums. Also, I don't work weekends, and my hours are 11 a.m. - 8 p.m. Eastern, just so everyone knows. :thumbsup: Hi Neffster, The best way for engineers to know about various concerns if for the owners with them to head to the dealer for diagnosis and documentation. I'm also working on escalating individual cases. Please see above for the info (underlined) I'll need from you to get this sent up. Happy to hear you're working with your dealer on this, Ecobst. I can also check out some additional assistance for you as well. Please see above for the info I'll need. Meagan When I opened my passenger seat, and turned on the ac seat, little came out of the seat and nothing in the upper to middle back area. Additionally, on mine, there was warm air discharging out of the black tube, as a posed to, sucking in to blow out the seat. |
Originally Posted by FordService
(Post 4202905)
Hi Neffster,
The best way for engineers to know about various concerns if for the owners with them to head to the dealer for diagnosis and documentation. I'm also working on escalating individual cases. Please see above for the info (underlined) I'll need from you to get this sent up. Meagan |
So I just got my truck back from the dealership and they said the seat back being warm is normal and that the other new platinum on there lot works the same way!!! The other thing I had it in there for is air noise coming from the B pillar and they said its normal. Why can't they try to fix anything.........
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Voted _ no cool air coming from seat back
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No cool air coming from seat backs
What is the updated parts all about? |
My post wasn't responded to in the thread so, I have sent a PM to FordService about the issue.
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