View Poll Results: Cooling Seats - Are Your Seat Backs Working Properly?
Voters: 1638. You may not vote on this poll
Cooling Seats issue and TSB feedback
11-05-2015, 07:50 PM
#2751
Senior Member
It's getting cold here in the Panhandle of Texas and my A/C seats may not work very good, but man the heater side of them work GREAT! Both driver's and passenger's seats. My butt and back have never been more toasty. They're sure going to make surviving the winter much more tolerable!
Side note, it's weird that the seat backs don't get hot when the heater's on but they do when the A/C's on.
Oh, well. I'll worry about the A/C come about next June!
Side note, it's weird that the seat backs don't get hot when the heater's on but they do when the A/C's on.
Oh, well. I'll worry about the A/C come about next June!
11-05-2015, 07:54 PM
#2752
Senior Member
It's getting cold here in the Panhandle of Texas and my A/C seats may not work very good, but man the heater side of them work GREAT! Both driver's and passenger's seats. My butt and back have never been more toasty. They're sure going to make surviving the winter much more tolerable!
Side note, it's weird that the seat backs don't get hot when the heater's on but they do when the A/C's on.
Oh, well. I'll worry about the A/C come about next June!
Side note, it's weird that the seat backs don't get hot when the heater's on but they do when the A/C's on.
Oh, well. I'll worry about the A/C come about next June!
11-06-2015, 12:01 AM
#2753
Gone Golfin
iTrader: (3)
Had my truck in today to have the ACC recall taken care of.
I told the dealer my seat backs did not cool and showed them the TSB. Until reading the issue here on the forum I had thought that the seat backs did not cool, weren't supposed to like the seat cushion. The seat backs DO NOT COOL.
The technician reported they were "Working as Designed."
He also told the service writer they were blowing "ice cold." When the service writer told me this he then quickly mentioned, under his breath, that Ford was working on fixing the issue.
I'm beyond pissed with the way the dealer handled it. I don't think they're going to like the letter I'm going to write and the Service Survey I will be filling out.
Really upset ATM.
I told the dealer my seat backs did not cool and showed them the TSB. Until reading the issue here on the forum I had thought that the seat backs did not cool, weren't supposed to like the seat cushion. The seat backs DO NOT COOL.
The technician reported they were "Working as Designed."
He also told the service writer they were blowing "ice cold." When the service writer told me this he then quickly mentioned, under his breath, that Ford was working on fixing the issue.
I'm beyond pissed with the way the dealer handled it. I don't think they're going to like the letter I'm going to write and the Service Survey I will be filling out.
Really upset ATM.
11-06-2015, 07:35 AM
#2754
Senior Member
Had my truck in today to have the ACC recall taken care of.
I told the dealer my seat backs did not cool and showed them the TSB. Until reading the issue here on the forum I had thought that the seat backs did not cool, weren't supposed to like the seat cushion. The seat backs DO NOT COOL.
The technician reported they were "Working as Designed."
He also told the service writer they were blowing "ice cold." When the service writer told me this he then quickly mentioned, under his breath, that Ford was working on fixing the issue.
I'm beyond pissed with the way the dealer handled it. I don't think they're going to like the letter I'm going to write and the Service Survey I will be filling out.
Really upset ATM.
I told the dealer my seat backs did not cool and showed them the TSB. Until reading the issue here on the forum I had thought that the seat backs did not cool, weren't supposed to like the seat cushion. The seat backs DO NOT COOL.
The technician reported they were "Working as Designed."
He also told the service writer they were blowing "ice cold." When the service writer told me this he then quickly mentioned, under his breath, that Ford was working on fixing the issue.
I'm beyond pissed with the way the dealer handled it. I don't think they're going to like the letter I'm going to write and the Service Survey I will be filling out.
Really upset ATM.
Just to let you know, while writing your letter will let you vent, Ford wont care. Been there done that!
11-06-2015, 05:34 PM
#2755
Senior Member
Un-freaking believable.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
11-06-2015, 07:32 PM
#2756
Gone Golfin
iTrader: (3)
Perhaps it's time for a
Class Action Lawsuit
Class Action Lawsuit
11-06-2015, 07:41 PM
#2757
Senior Member
Un-freaking believable.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
11-06-2015, 08:48 PM
#2758
Ford Customer Service
Un-freaking believable.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
The CSM "only authorized" my dealer to repair the driver's seat. They didn't/wouldn't apply the TSB fix to the passenger seat.
I have already made an appointment at a different dealer.
Can't tell you how disappointed I am with Ford customer service, and with Herb Chambers Ford of Westborough, MA. Yeah, I'm calling you out.
Please let me know if you'd like me to record your feedback about this experience in the case notes.
Please also let me know if I can record your feedback. I just need your full name, best contact number, VIN, and dealership information to get started.
Chad
The following users liked this post:
pb65stang (11-07-2015)
11-06-2015, 09:31 PM
#2759
Survey filled out. My dealer has had my parts for the TSB for about a month. Because I've been traveling I haven't had time to get in, now I'm glad I waited. I would rather pay for my own fix then get a "free" non-fix and have messed up seats. Keeping my fingers crossed that Tim will have a fix that we can purchase.
11-07-2015, 12:02 PM
#2760
Senior Member
Hi StevieP65,
Please let me know if you'd like me to record your feedback about this experience in the case notes.
Hi pb65stang,
Please also let me know if I can record your feedback. I just need your full name, best contact number, VIN, and dealership information to get started.
Chad
Please let me know if you'd like me to record your feedback about this experience in the case notes.
Hi pb65stang,
Please also let me know if I can record your feedback. I just need your full name, best contact number, VIN, and dealership information to get started.
Chad