APIM going bad or something else?
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Junior Member
Joined: Jan 2023
Posts: 5
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Installed the latest version of sync this weekend. It is version 3.4 build 22251. Did the download from cyanlabs and was pretty simple. That seems to have fixed my problem. Haven't had any issues after driving around a handful of times. Don't know why the original sync program version didn't work anymore but the program must have corrupted itself or something. Thank you all for your help.
5 Year Member
Joined: Jan 2018
Posts: 56
Likes: 5
From: San Diego, CA
I have a 2018 with the 8" screen. Had a new battery installed a few months ago. During the recent Texas cold snap, my screen completely stopped working. It will occasionally turn on, but 99% of the time it is dead. What trouble shooting should I try? I'll Google the CAN bus issue but can anyone describe what that is (as if I were a 5 year old)? My USB's do appear to be getting power since the lights are "blue" around the USB plug.
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
Last edited by Duckgunner; Jan 16, 2023 at 11:11 AM.
Senior Member
Joined: Mar 2021
Posts: 117
Likes: 39
From: Anchorage, AK
I have a 2018 with the 8" screen. Had a new battery installed a few months ago. During the recent Texas cold snap, my screen completely stopped working. It will occasionally turn on, but 99% of the time it is dead. What trouble shooting should I try? I'll Google the CAN bus issue but can anyone describe what that is (as if I were a 5 year old)? My USB's do appear to be getting power since the lights are "blue" around the USB plug.
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
Junior Member
Joined: Jul 2021
Posts: 2
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Hey Jeremy mine was doing the same thing fixed it with updating the software via thumb drive hopefully this helps it’s the build number that is causing the issue in my case it was 22251
2018 STX. Trying to figure out if the APIM is going bad or if there's another cause. The display screen and radio work intermittently. Normally the first start up in the morning the screen works and the radio comes on as normal. Has some lag to it but after a few minutes that goes away. Every start up after though the screen either stays black or the ford logo just keeps reloading and tweaking out with lines through the screen and what not. Radio doesn't work, usb wont work, nothing. Back up camera works right away though every time, but will cut out to a black screen for a few seconds and then comes back on every time.
I've done the reset holding the power button and the seek button and that worked for a couple days. Now that doesn't even register if the screen is black. I've checked the fuses and those are good. My next step is to try a new battery even though the current one starts the truck up right away and seems to be working fine. If the APIM was bad wouldn't everything be completely dead? I can't figure out why it works sometimes and not others. Is there anything else I should check before dropping a few hundred on a replacement APIM?
I've done the reset holding the power button and the seek button and that worked for a couple days. Now that doesn't even register if the screen is black. I've checked the fuses and those are good. My next step is to try a new battery even though the current one starts the truck up right away and seems to be working fine. If the APIM was bad wouldn't everything be completely dead? I can't figure out why it works sometimes and not others. Is there anything else I should check before dropping a few hundred on a replacement APIM?
Junior Member
Joined: Feb 2024
Posts: 1
Likes: 0
I have a 2018 with the 8" screen. Had a new battery installed a few months ago. During the recent Texas cold snap, my screen completely stopped working. It will occasionally turn on, but 99% of the time it is dead. What trouble shooting should I try? I'll Google the CAN bus issue but can anyone describe what that is (as if I were a 5 year old)? My USB's do appear to be getting power since the lights are "blue" around the USB plug.
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
EDIT: Just looked up my VIN and I have a Sync update available. Will I even be able to update Sync if the screen is dead (can't see what is happening)?
