adaycj

Young folks are funny. Like widetrax I learned to type on a mechanical device called a typewriter. No computers were needed. In fact without special hardware you couldn't correct any mistakes, so you had to be much more careful. To pass my HS typing class I had to transcribe an essay of about 1000 words without any mistakes. The essays were randomly selected from a book. I'm also no where near 73.


Back to widetrax's problem. I wonder if this is a 'one bad apple" problem. Maybe the customer service rep you got on the phone when you called was not having a good day, or is not empowered to help, or is just a jerk. I'd call back and re-explain. If you get a different person, just start over. If you get the same clown, just ask for a manager. It makes no sense to send back a whole heavy thing just to add one part when the one part can just be sent. Someone at BAK should be able to figure this out.


They probably thought you were too old to post on the internet an cause a bad rep for their company. Guess they called that one wrong

nethinim

widetrax
just spoke to Kevin at BAK I explained the situation to him about your physical and computer limitations. his direct number is 1-734-926-2027 he understands the situation and said he will work with you. he said he has the ability to use discression in the area of documentation in order to just get a replacement rail out to you.


I told kevin I am on this forum with tens of thousands of members all reading this and it might not look so good for bak


I hope he did not blow smoke up my butt but give it a try.


I am a physical therapist and applaud your not letting things hinder your activities.


let me know how it goes

sptmylstbreath

I also had a bent rail on my BAK x2 Revolver. I had to send pictures of the damage, and then they sent me a new rail. Seems like they have some serious packaging issues.

pjband

Thats crazy. My rails came to long called the company I got it from gator. They said no problem sent out new ones. New ones came strait from Bak industries. They called to see if everything was good and said dicard the other set anyway you wish. They were 1 inch to long so now I have a spare set. All I would have to do is cut them.

widetrax

iTrader: (1)

Just had a decent lunch with a very attractive widow--- ruffled feathers are settling somewhat. As mentioned above-- I thought about the customer rep I spoke with this morning,, while at lunch. Not only being a little obnoxious, I got the impression that he took delight in my problems, in a sneering manner...that fueled some agitation...
I pride myself on being a rational, reasonable person and immediately thought, why not ME-- BUY --a new rail and not have the hassle and expense of a return. Too rational, I suppose..After mulling this over, I decided that Bak had myself and the unlucky shipper by the sack,,, over-charge-rob me or rob shipper for bogus charges and freight both ways-- a win-win for an unscrupulous manufacturer-- IF this is their business model. They certainly have not displayed any care or concern for the customer-- why would they the shipper??? Two chickens waiting to be plucked....one chump or the other.
Thanks member ''Nethinim'' for your efforts, I will call the gentleman tomorrow, after seeing if the good Widow can knock off a few rough edges tonight.. [ I ain't THAT disabled, no problems YET of ''men over 50'' ]

LTNBOLT

You think they would send you the damaged part instead of making you send the whole thing back. Call them again and see if you get someone more reasonable.

pjband

yeah somthing fishy here. They could not have been more helpful. Friendly and did exactly what it took to make it right. They did not even want the other parts back.

kstewy69

I noticed a broken off screw after installing my G2 that was broken during manufacturing. Sent a pic of the problem and had a new bow sent out right away. I live in Canada and part was super fast.
Last week I noticed the bolts that hold the cover on ( with ***** underneath) were rusty. I called Bak and told the warranty dept and had a new set on their way in secs. No hassle at all. This is one of the best companies I have dealt with. Really hope they go good for your problem. I would definitely purchase a Bak product again just for the customer service , I also love my G2.

widetrax

iTrader: (1)

Oh,, they will send me one all right,,,, for a mere $269. ''We can't break a set''...... really??? If I send the whole bulky package, would you ''break a set'' then to replace the left one??? Friendly and helpful,,,??? Maybe they just don't like the way I chew my tobacco....I have now about come to terms with myself that I am hosed, and will eat the loss and move on. It happens.. my turn in the barrel.

lutter5-0

How many conversations did you have with them? I'd call back and mention the great customer service you've been hearing about, and if you just talked to the wrong person.