texasez

Lubbock has 2 Ford dealers. I call Pollard Ford and they told me there were not appointments for warranty service and I would have to bring my 2018 F150 in for service early morning and they would get to it when they could. That didn's sound like a very good prospect so I called the other dealer Gene Messer which is based somewhere else and got the firstappointment hich was 3 week later. I took in the f150 today and was told when I got there that I would have to leave my f150 there for 3 day in order to get in line for warranty recalls. Any mechanical issues under warrranty would not be looked at for 3 days. None of this was mentioned when i made the appointment. What is the purpose of an appointment if you have to leave your vehicle there for 3 days to get warranty done. To add insult to injury try calling the dealership located in Lubbock but talking to someone in Houston. Total Fail by Ford dealers.

Ricktwuhk

Ford dealers are independent. They do what they want. Some are large with lots of mechanics, some are small with few mechanics.

At the dealers I frequent, I make an appointment and they take care of my vehicle that day (at least look at it). Some of the recalls, such as airbags, have a large line or a wait for parts.

flyingcoach2

I had always had good service with Gene Messer. Dad did as well. I know that several dealers here in Houston are that way. I found one a bit off the driven path that with the exception of having to wait a week or so before they could change a leaking plastic oil pan they have always been make the appt., bring it in and we will get you a loaner. No sitting around 2-3 weeks before service.

TGP

My short answer is that I have never had a warranty claim on my truck, so I cannot speak to that experience.

What is not clear to me is whether the delay for your truck is due to technician-availability or if it is due to parts-availability. Regardless, I would be looking at legal options as well as a possibly insurance angle. I understand the lawyers are not free, but if a warranty says 18 months without repair is acceptable, where it the line? Is it okay to be out of service for 5-years? 10-years? At some point that I think you have exceeded, there is a breach-of-contract claim that you have. It is especially egregious that they admit you could get it repaired more quickly if you paid them cash.

Do not discount the ideal of taking this story to the media. I'm not sure that local media exists anymore, but if they do where you live, a dealer may not want to hear about their priority-ranking of vehicle repairs depending on how you intend to pay for them on the 5:00PM news or in the local paper.

KWS 2.7

I have 2 dealers near me that are great. Make an appointment and get same day service. We bought my wife's car there in 2011 and still got a loaner in 2020 when it had a recall for airbags done.
It is the GM dealers here that suck big time. I took my Silverado in several times for warranty work and they never fixed anything. My free loaner would take 1 to 2.1/2 hours to get.

phuzduq

yall, this thread is five years old...

texasez

The service in Lubbock still sucks for Ford .

mikeinatlanta

Yep, and the answer is still the same. They all suck.