leikos

I see this posted all the time: someone has a problem, takes their truck in for service, the mechanic at first sees it and says 'yeah, that's not right'. Then later that day, the owner gets a call from the service manager, who tells him that they checked some other trucks on their lot and they all do the same thing, so it's normal, come get your truck, have a nice day.

I've never known other car companies to do this. Granted, I've always owned European cars, but I've never had a dealer even once in 30 years of car ownership go compare some problem I've had with my car to some other car on their lot. If I can demonstrate the problem to them, they fix it. Maybe not the first time - no one is perfect - but they fix it.

I mean, if something is broken, it's broken. It isn't subjective. There's not a sliding scale that says that the more consistently a manufacturer screws up, the less liable they are to fix the problem. And the thing is, I see this apparently common strategy posted about on this and other Ford forums all the friggin time. Brake problems, water leaks, wind noise, paint problems - you name it.

What gives, Ford? Do you not have any objective measure of quality that you feel a responsibility to maintain? Do you define an issue solely in terms of how far it deviates from whatever your average quality is at any moment? Are your dealers and service managers actually so soft in the head that they can't tell if something is broken unless they can directly compare it to something that isn't?

Or is it that the average buyer is so easily taken in by this tactic that Ford knows it can get away with it? If so, can you tell me why I should buy a car from a company that would hold its customers in such contempt?

srg963

Amen!

KyleB83

2 things...

1. We as consumers are trained to think "Normal" is what we have known for years and years...

As vehicles and technology change, so does what is "normal"

2. Read my signature

BStrummin

Ding ding ding

Iceman 21

Side note, what exactly is REAL Ford Customer Care?

KyleB83

CUSTOMER CARE... not someone sitting on a forum

SeatGuru

But the test methods we have in our controlled environment show that the seats cool perfect. Oh you mean if the truck sits in the sun and a person is sitting in the seat for a hour you expect the seat to feel cold. Well our test doesn't recreate that specific test so we meet our standard... bla bla bla...

SilverSurfer15

lol I can tell you firsthand GM and Ram do the same thing. So its not just Ford, welcome to the new America.

LyteFly

I find that the Ford diehards typically overlook and accept the quality issues with Ford vehicles. It seems those that come from other brands (any for that matter) tend to be the ones that point out the issues, particularly with fit and finish. I fall into that category.

As long as consumers continue to buy their products, Ford really has no incentive to change their ways.

SilverSurfer15

They keep pumping that whole "#1 selling truck in america" deal and people keep a hard on for them.

Dont get me wrong, they are NICE and currently bringing the best motors and tech to the game, but that gimmick is old (and also not exactly true).