Bmorebeerman

Between wrong parts ordered, wrong rivets, having to order new rivet guns that fit the new rivets, paint, ect....

I just want my truck back. I have been driving a Dodge Ram as my rental car and I absolutely hate it. I just want my truck back! All because someone was a little too impatient at a red light. I had only had my truck 2.5 months.

I hope if any of you need body work in the future, they have this aluminum thing figured out, because they dont seem to have it figured out right now!

Martian

Ouch... looks like that wasn't a light tap, either. No one hurt, right?

Bmorebeerman

Fortunately no. Got hit by another F-150 when he decided to try and turn on Red with me still in front of him.

berty

who did you end up using for the repair?

Bmorebeerman

Koons Ford Baltimore. Now I am fighting with the Rental Car company because they say it should not take this long and they want me to pay out of pocket.

s_vares

Box sides are suppose to be easy to change on these with the right tools. Looks like it was an unorganized unprepared shop.

Jacob Woolf

I know your pain. I got sandwiched in January, my truck ended up being in the shop for a grand total of 47 days (and, it was a month after the accident before I even got it into the shop). Parts backorders, poor communication between shop and insurance, plus they fired the estimator who was handling my case midway through.

When I finally got it back, they hadn't even done everything I had requested (I wanted them to do brakes and an oil change while it was in) but I didn't care, I was just happy to have it back.

To top it all off, my insurance refused to pay for more than 30 days, so I had to pay for two weeks of my rental (also a Ram 1500) out of pocket - almost $1000. And that's after paying for repairs on two of the damn things (spun one out into a barrier at less than 5 mph, tell me how that works, and the second one got trashed by hail). Not been a good couple months.

Best of luck brother, hope you get your truck back soon!

berty

I've shopped at Koons before. If their service department is as ****ty as their sales you're in for a treat. There is not a single dealer I have ever hated more in my life then Koons. They are just horrible people.

Bmorebeerman

Just got off the phone with them, they said the paint shop sent the truck back to the shop because some of the Rivets werent right. So they redid it and now going back to paint tomorrow. So I wont get it back till next week at earliest. My bigger concern is they dont know what they are doing and it will have issues moving forward. What a mess!

Jason_Larsen

My neighbor got banged up on the freeway during a winter storm. They have had his truck for almost 3 months..... was suppose to pick it up yesterday but was a told a ladder fell on it. New hood and fender coming soon.