2018 Wifi Hotspot Issues / Ford Pass
11-15-2017, 04:12 PM
#161
So yours stopped working on or about the 6th, and they are telling you it’s not included in the fix? Wow. Wtf ford?
11-18-2017, 04:44 PM
#162
11-18-2017, 07:09 PM
#163
11-18-2017, 07:36 PM
#164
You are a smart successful YouTuber and I have watched countless numbers of your videos. I would think you would have figured out how to fix this by now instead of getting bent out of shape. You could have purchased a 25.00 part, used ForScan and be riding down the road fixed. Take it to your dealer and tell them to follow the instructions and if doesn’t fix it then tell them you’ll pay the bill for wasting their time. I have a feeling you won’t be paying anything. If they say Ford won’t pay them then they should be taking care of you as a customer themselves. I would also call Ford customer relations and see where you get with that.
11-19-2017, 10:31 AM
#165
You are a smart successful YouTuber and I have watched countless numbers of your videos. I would think you would have figured out how to fix this by now instead of getting bent out of shape. You could have purchased a 25.00 part, used ForScan and be riding down the road fixed. Take it to your dealer and tell them to follow the instructions and if doesn’t fix it then tell them you’ll pay the bill for wasting their time. I have a feeling you won’t be paying anything. If they say Ford won’t pay them then they should be taking care of you as a customer themselves. I would also call Ford customer relations and see where you get with that.
The minute I start hacking with things that gives them the opportunity to cop out and say It was my fault. On top of that, it hasn't worked and I just got a $300 cell phone bill from ATT because they added an extra line for the truck. A huge mess again! But hey, I think they also signed me up direct Tv which i didn't want or need!
I have been in contact with a Ford rep. She has been nice but no real help. The dealer aid he wouldn't perform it because of the date.
I just want to buy a truck and never visit the dealer again. I don't have the time.
Oil changes thats it, in and out. I still like Ford and think its the best truck for me but the service situation has been irritating. These trucks cost more than Lincolns! They should be on top of that. I mean c'mon how many of you have bought a brand new car, had a problem took it the dealer. They scratch their head and say we can't fix it and say maybe someday. We are talking the land of $200 cabin air filters and $200 coolant flushes and alignments you don't need, Yet they cannot fix an advertised feature. That's insane to me!
or maybe I am insane and this is normal for FORD this is my 4th F150 since 2011 and I have never had issues.
11-19-2017, 11:16 AM
#166
I understand your frustration but things happen and the issue can be resolved. Just pay your dealer to do it, takes an hour of shop labor or better yet get one of those Milwaukee promo M12 ratchets and give it to the mechanic. 
I wouldn’t want to pay personally for something that Ford should fix but you must not have a good relationship with your dealer you purchased from because mine would do this as a courtesy. Take care of people
I wouldn’t want to pay personally for something that Ford should fix but you must not have a good relationship with your dealer you purchased from because mine would do this as a courtesy. Take care of people
11-27-2017, 05:48 PM
#170
Technically this could be done with FORScan if you have it... instead of having the dealer use IDS on the as-built data change. Basically changing as-built data and changing it back to what it was before with a Sync 3 master reset REQUIRED in there from the settings menu, as well.
Issue: Some 2018 F-150 vehicles built on or before 21-Sep-2017 and equipped with 4G telematics control unit (TCU) may exhibit FordPass remote start/lock/unlock, vehicle health alerts, vehicle status, vehicle locator, fleet and Wi-Fi® hotspot inoperative.
Action: Follow the Service Procedure steps to correct the condition.
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Description Operation No. Time
2018 F-150: Manually Reset TCU As Built Data Following The Service Procedure Includes Time To Complete SYNC Master Reset And Pair Customer's Phone If Necessary (Do Not Use With Any Other Labor Operations) 172227A 0.7
Repair/Claim Coding
Causal Part: 14G229
Condition Code: 04
Service Procedure
1. Run OASIS on the vehicle. Is vehicle equipped with the 4G SYNC connect modem and built on or before 21-Sep-2017?
(1). Yes - proceed to Step 2
(2). No - this article does not apply. Refer to Workshop Manual (WSM) Section 415-00 for normal diagnosis.
2. Using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) start a new session. Proceed to Toolbox > Module Programming > As-Built > TCU.
3. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.
4. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.
5. On the next screen, select Manual As-Built data entry.
6. On the PTS website, enter your VIN and proceed to OASIS > As-Built. Scroll down the page until the data reads 754-01-01.
(1). The data will show 754-01-01: B132 0000 0040. Do NOT enter this data. Instead enter: 754-01-01: B133 0000 0041
7. Continue the Manual As-Built process by entering the remaining 18 lines of As-Built data from PTS.
8. Select Dataloger > Modules > TCU.
9. Select the Authorization Status PID. Does the PID read Factory Mode?
(1). Yes - proceed to Step 10.
(2). No - repeat steps 2-9.
10. Return to As-Built > TCU. (Put it back to what it was before you made the change).
11. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.
12. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.
13. On the next screen select Automatic As-Built data entry.
14. Once the module configuration is complete, select Dataloger and monitor the Authorization Status PID again. The PID will initially show Factory Mode. Proceed through several steps and stop at Wait For Authorized and/or Authorized Mode. Once the PID shows Authorized Mode the repair is complete.
(1). Make sure the vehicle is in a location that does not obstruct cellular connectivity. With a working cellular connection this process may take between 30 seconds and up to 2 minutes.
15. Advise the customer they may need to perform the following procedures if they are still experiencing issues with their phone and/or the FordPass App.
(1). Perform a SYNC Master Reset. Refer to the Owner Guide under SYNC for more information.
(2). Activate vehicle controls in the guides tab of the FordPass App.
Issue: Some 2018 F-150 vehicles built on or before 21-Sep-2017 and equipped with 4G telematics control unit (TCU) may exhibit FordPass remote start/lock/unlock, vehicle health alerts, vehicle status, vehicle locator, fleet and Wi-Fi® hotspot inoperative.
Action: Follow the Service Procedure steps to correct the condition.
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Description Operation No. Time
2018 F-150: Manually Reset TCU As Built Data Following The Service Procedure Includes Time To Complete SYNC Master Reset And Pair Customer's Phone If Necessary (Do Not Use With Any Other Labor Operations) 172227A 0.7
Repair/Claim Coding
Causal Part: 14G229
Condition Code: 04
Service Procedure
1. Run OASIS on the vehicle. Is vehicle equipped with the 4G SYNC connect modem and built on or before 21-Sep-2017?
(1). Yes - proceed to Step 2
(2). No - this article does not apply. Refer to Workshop Manual (WSM) Section 415-00 for normal diagnosis.
2. Using Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) start a new session. Proceed to Toolbox > Module Programming > As-Built > TCU.
3. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.
4. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.
5. On the next screen, select Manual As-Built data entry.
6. On the PTS website, enter your VIN and proceed to OASIS > As-Built. Scroll down the page until the data reads 754-01-01.
(1). The data will show 754-01-01: B132 0000 0040. Do NOT enter this data. Instead enter: 754-01-01: B133 0000 0041
7. Continue the Manual As-Built process by entering the remaining 18 lines of As-Built data from PTS.
8. Select Dataloger > Modules > TCU.
9. Select the Authorization Status PID. Does the PID read Factory Mode?
(1). Yes - proceed to Step 10.
(2). No - repeat steps 2-9.
10. Return to As-Built > TCU. (Put it back to what it was before you made the change).
11. When asked, were you referred here from another procedure such as Programmable Module Installation or Module Reprogramming to obtain part numbers, select no.
12. When advised, this function resets configuration data in the module back to its original factory settings, only the configuration data is changed during this process, this routine does not affect the calibration level of the module, select continue.
13. On the next screen select Automatic As-Built data entry.
14. Once the module configuration is complete, select Dataloger and monitor the Authorization Status PID again. The PID will initially show Factory Mode. Proceed through several steps and stop at Wait For Authorized and/or Authorized Mode. Once the PID shows Authorized Mode the repair is complete.
(1). Make sure the vehicle is in a location that does not obstruct cellular connectivity. With a working cellular connection this process may take between 30 seconds and up to 2 minutes.
15. Advise the customer they may need to perform the following procedures if they are still experiencing issues with their phone and/or the FordPass App.
(1). Perform a SYNC Master Reset. Refer to the Owner Guide under SYNC for more information.
(2). Activate vehicle controls in the guides tab of the FordPass App.
Just to confirm, when using Forscan to correct this issue, the sequence would be:
1. Change 754-01-01 to B133 0000 0041 (once write is confirmed, do you need to cycle vehicle power?)
2. Change 754-01-01 back to B132 0000 0040 (should vehicle power by cycled after this step?)
3. Disconnect Forscan
4. Perform Sync Master Reset
Sorry - just want to confirm the sequence to avoid any potential problems. Have only made one change using Forscan so far, so still a bit of a newb.