I officially requested buyback today as well. It was a “good-faith” review she said, whatever that means. Also, now on my third case number as well. Truck has been in the shop for a month on this, it’s third, visit for the noise. NM lemon law is 4 times for the same problem. I’ll probably wait to hear back from Ford on their decision before sending the last chance letter. But even if they want me to take it for a second opinion, or back in for anything really, that’ll be my 4th visit.

Dealer on this visit didn’t do anything. Other than listen to another customer vehicle (ironically, that hadn’t had the TSB performed, mine has) and declare it “normal.” That took them pretty much a whole month. Crazy.

Their official explanation on the paperwork from visit 2 was that the rattle is being caused by the HPFP.

Now we wait. Again. Ready to be done with this POS and move on.

edit: also. Mine rattles all the time. Even when hot. It’s just much quieter once warm. But very much still there.

This problem needs a great mechanic and a dealership with the ***** to tackle the problem and stand with the customer not between us and ford .

Ya really high pressure pump what a joke

That’s what I said.

They also mentioned that one of the FSEs told them that the noise is also caused by the transmission clutches rattling together when the transmission is cold. Which is why it only happens in drive, and why resetting the adaptive learning fixes it for a short while. Also why we don’t hear it on our test drives. I thought this theory was actually pretty interesting.

That said, I don’t have the energy, time or interest in troubleshooting the issue myself anymore. I didn’t buy a new truck to be my own detective chasing problems and noises. I’ll follow the process to get it fixed, otherwise I’ll
be consulting an attorney. They can throw all the theories they want at me. I don’t really care anymore.

Bottom line is, the TSB addresses and offers a fix for this noise. It doesn’t work. Period. They need to be held accountable

I’m feeling your pain as are we all. If I was still in the business of car repair I would nail this down myself but like you said we all shouldn’t have to be doing that or even having this conversation well let’s hope someone finds the problem and Ford recognizes it frickin BS..

Sounds like you’re about a step behind where I’m at now. Your call will be with a regional CSM. They’ll gather information and will be your point of contact moving forward. Mine provided me with their direct line and email, so that was nice. I told my regional CSM that I’d like to be processed for the buyback after trying to get her up to speed. She said I’d hear back in 3-5 business days, but sometimes sooner. She also insisted that I’ll most likely have to take it for a second opinion, which sucks because the closest alternate Ford dealer is an hour from my home. But no biggie, I’m happy to do it if they can actually try to do something for me. Good excuse to visit the big city with the wife anyway.

I’m 99% they’ll deny it. I don’t quite meet lemon criteria yet. Gonna give them all opportunities to provide me with a resolution before I pursue any other options. Think I’ll skip BBB based on others results here and contact my AG if it gets there.

Anyway. Headed in this morning to pick up the truck from it’s 3rd visit. Hopefully Ford doesn’t wise up and ask them to keep it so it holds my third visit open.

I’m with you 100% Brake. Over it. Ready to move on.