Dkj43

https://youtu.be/NhBsxLqIbZE ,,yep possible fix

scottmoyer

Really? So, when you have an issue that is reproducible to the service team, and Ford has no clue how to fix it, we're supposed to give them credit for telling us that it's "normal", rather than saying they see the issue and are trying to fix it? Ford has NOT treated the customers that purchased an '18 F150 with the respect that we deserve for spending $50k plus on their product.

They should have said that they don't know what the fix is, but that the engineers will stay on top of other complaints and as soon as they figure it out, they'll call and schedule an appointment to see if that fixes my problem. Telling a customer that there is no issue, when there is, is being totally dishonest with the customer. I remember reading on Ford forums that GM needed to step up and admit they had an issue a few years back. Many Ford owners bashed GM for not acknowledging known issues. Now the shoe is on the other foot for Ford owners, and you say to give them credit? I don't think so!

kds_5280

I agree, scottmoyer. Sure they are addressing it now, but they should have at least acknowledged it from the start. Many service departments said this was normal, or said, "Ford says it's normal." Now several months down the road they are saying it is not normal and there is a fix for it...which was only effective for a very short time in my case. What a joke!

I had my truck at the dealer for the rattle AND several other concerns with the 10spd transmission. They only had a solution for the rattle and nothing for the transmission. When I asked about the transmission before I left the service advisor told me that, "they are pretty clueless about the new 10 speeds and any issues they have." I'm not sure if he was referring to Ford or the service dept at this particular dealer (I think he meant both), but that comment irritated me.

Disclaimer: I know this thread mainly talks about the 5.0 rattle and other noises, which may not have anything to do with the transmission but the 10 speed and some of it's funky noises are also mentioned throughout. Not to mention the numerous other threads that talk about it and I'm sure some of you have read. Please don't get on my case if the following rant is slightly off topic from the thread - I just want to put in my 2 cents about how the issues with the 2018s are being handled.

I'm not sure if Ford knew about all these problems before putting this transmission in all the 2018's, but I'm sure they did...it was in the 2017 3.5s and they must have noticed some of the problems during the R&D phase. You can also see some very similar issues in the '17 3.5 Ecoboost Rattle' thread here: https://www.f150forum.com/f118/17-3-...rattle-401441/ So, if that assumption is correct, that means they put a transmission with known problems into more of their best-selling, very expensive F150s. Although the problems with this transmission and the rattle are not catastrophic (at least not early on, who knows down the road...) that is still unacceptable to me as a customer. I sure as hell don't like paying the price for a brand new truck when it has this many issues with no known fixes. Of course there is a point of no return with any major decision and you must move forward even if there are some problems. In this case that would be the decision to put the 10 speed in all 2018 F150s, and by the time that they knew about these problems it may have been too late to revert back to using the 6 speed. Anyway, I think that the 10 speed transmission is unrefined and underdeveloped and that is causing the inconsistencies among customers who have the 10 speed - e.g. some have the rattle, some don't, some have odd transmission characteristics, some don't, etc. The 2nd post in this whole thread mentions the rumor that the 10 speed was developed for the ecoboost and was just slapped on the 5.0 too. I can believe that simply for manufacturing reasons. Much easier to have the same transmission in every truck regardless of the engine, than to have a different transmission depending on which engine is in the truck.

Masitile mentions patience and I agree with that point, but my patience quickly runs out when Ford and dealers treat the issue as they have, saying it's normal when it's not. I went through this "it's normal" and "we can't hear the noise" BS when I had my 2004 5.4L with the cam phaser knock. That truck was 10yrs old and I'd had it for 3 by the time I found a dealer who would fix that problem. Normally I'm a pretty patient person, but in this case I'd rather spend the time and money finding a truck with no (or just fewer) issues. I'm sick of having these issues and the growing list of ugly characteristics on my only 1yr old truck. I'm ready to write a check on a trade-in and I've started looking for an F150 with the 6 speed trans. I know there's been a few gripes about that transmission as well, but it seems a lot more consistent than the 10 speed to me. Every '15-'17 F150 owner I've talked to said they love the 6 speed. Ok, rant over.

CCCT

i hear ya both. I took mine in and they said "no no no its the direct injection and thats how its supposed to me. I rolled my eyes and played the youtube vid (of the guy driving down the street, whoever that was thank you) to the service guy. His tone changed immediately and he became a cool guy instantly. lol., he said, holy **** now I know what you mean.

SHEPMAN

Hey guys. New guy here. Same rattle issue in my 18 5.0 SCREW. I have an appointment for the TSB on Monday morning. Looking forward to getting it especially with it being colder in the mornings and me leaving early to work the rattle is annoying. Even over my flowmaster.

WildernessLVR

Spot-on to many of those that went for a brand new model year. After licking the sugar from the icing of the lemon cake the sour truth came after.... Headaches abound by now
That's something that applies to Ford as well unfortunately.
I hear the pain of many here. Remember this 5.0 + 10Sp is a first year powertrain too.
We are stuck on it. Some are crying as others are praying!

scottmoyer

Let me understand this. The warped dash that's plagued this truck since 2015, the leaking sunroofs, the poor paint quality on wheels and body panels, leaking rear windows/rear vents, etc are all because this is the 1st year for this style truck? I was not aware that Ford's incompetence in all of these areas, even the powertrain, were because this truck is new.

I've seen too many posts where Ford has brushed off the customer, even with the simplest repairs, and calls it normal. I'm glad there are some on these boards that have been able to help others. Someone posted a few weeks back about a whistle in the A pillar that Ford couldn't fix and did a buy back on the truck. Another poster mentioned that the issue comes from the side view mirror wiring harness at the front of the door. Sealing that area fixed this issue on my truck that I know Ford techs would not be able to locate and would write it off as normal.

Masi1926

Scott and kds, I get why you're unhappy with your experience!
I have/had two issues. One was with the transmission and that's been resolved.
The second is that pop after accelerating hard. Does it affect how it performs, no. Is it annoying and NOT, normal... YES! Do I think it'll get resolved, yeah, I do.
When I posted that, it had also sounded like there was a TSB for guys who have that rattle. Maybe it does solve that rattle, but yet one said it came back. So of the three real issues that guys are/were complaining about, two got resolved 'when I posted that'...
I don't consider needing a little grease to solve a squeaky panoramic sunroof a issue.

From day one my engine has been perfect. Now I have the transmission to enjoy it. The doors haven't frozen, I don't have paint issues or a warped dash.
It drives quiet and it drives straight and now for this year, apparently is the fastest truck by a hair out there.
So for me, yeah... I purchased the best brand in my opinion.
That's not the case for some and again, I understand that, no man-made vehicle is perfect or should have the problems you're dealing with.
To be honest after a hundred year's and now, how much of it is built without man/woman involved. I don't understand why there are so many that vary in quality today.
In my driveway though, is a damn good truck and I don't think twice that I won't get back home.

I do think these truck's are overpriced, but all three brands are.
So if I'm paying these crazy prices, and the three new Chevy's I bought broke down and left me stranded, while the past new four Ford's have never left me stranded or ever broke down, you have to see it through my eye's as well.
That coupled with an aluminum body while living in the salty Northeast are all positives

I can't argue that what you're going through isn't a big deal, and it drives me nuts when a Service Manager tells you a noise is normal when it's a flat out lie. I'm not trying to make light of your issues.
I'm just telling it from my perspective.
Which in comparison to the f-150's on the road and the amount of people here, we are going off of a sliver of what's going on out there. Good or bad...

kds_5280

Masitile, hope you don't think I was trying to argue with you. I respect your points and I think you're pretty spot on. All of my schooling and work experience has pounded good customer service practices and ethical business decisions into my brain. I don't think Ford has followed the morals and business practices that I agree with, which is the reason the "it's normal" stuff bothers me to the point of blowing off steam through my keyboard here. Although I will say that with a company as large as Ford and the business they are in, it would be impossible to give every customer a positive experience.

Also, there is so much disagreement on the forums about these problems because we all have different opinions, perceptions, and approaches to them. For example, the rattle, the gear change squeal, and the poor shifting in the city are my truck's main issues and they drive me up the wall. I simply can't live with it (because I'm stupid obsessive about certain features of my truck), but some guys are totally ok with it as long as it doesn't seem to be hurting the truck or they believe it will be resolved in the future. I would take a leaking moonroof over the rattle any day, but some people would say the opposite. In fact I had a small leak in the roof of my 04 and forgot about it so frequently that I never even got it fixed...but my rather quiet cam phaser knock drove me absolutely crazy.

Regarding the brands, I've always been a Ford lover and I can't see owning a different brand as long as I'm in a truck. I've always had mediocre experiences with Ford dealers and their service departments, but it hasn't driven me away from the brand. And I don't think my customer service experiences would be much better with any other brand. My parents both drive BMWs. High priced, great cars with few problems but every time my dad visits the dealer for service or a trade-in they always find a way to p*ss him off.

isthatahemi

All the things mentioned are annoying, but focusing on it and whipping oneself into a froth over it doesn't make it more than it is.
My truck like everyone else rolled off a mass production line, built 10 times better than anything ford made 15 years ago. It does some annoying **** and makes noises. I'm too busy to let it ruin my day.

That said, when I drop it off to be worked on I could use a little less dealer BS.