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2015+ Frozen Door Latch TSB/ Recall- UPDATED THREAD

 
Old 01-04-2019, 10:28 AM
  #21  
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Sorry Fat Fingers i have a 2017.
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Old 01-04-2019, 03:07 PM
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I've had my SuperCab 2015 since Oct 2015 and this problem just started happening a few days ago. My driver side rear door will not close all the way. Called the local Ford dealership and apparently there are 35 people ahead of me waiting for the parts to come in and have been for a while. 5 parts have come in the last month... So I guess I'm stuck with this issue for a long time now. Thanks Ford...
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Old 01-04-2019, 05:22 PM
  #23  
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Default New recall in few days???

Yesterday, was about -15C (+5F) here in Canada. My driver rear door didnít unlock using fob or keypad. I called my dealer about 18N03 Customer Satisfaction Program for my 2017 SCREW, but service manager said FORD ask them not to do 18N03, that procedure doesnít work either... Ford will issue a recall soon.

I called Ford Canada and after lots of verifications, they said thatís true! Dealer wonít do 18N03. A recall is due in days, not weeks, they said!!!

Anybody heard about that new recall???
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Old 01-04-2019, 05:44 PM
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Originally Posted by nop View Post
Yesterday, was about -15C (+5F) here in Canada. My driver rear door didn’t unlock using fob or keypad. I called my dealer about 18N03 Customer Satisfaction Program for my 2017 SCREW, but service manager said FORD ask them not to do 18N03, that procedure doesn’t work either... Ford will issue a recall soon.

I called Ford Canada and after lots of verifications, they said that’s true! Dealer won’t do 18N03. A recall is due in days, not weeks, they said!!!

Anybody heard about that new recall???
i hope your right


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Old 01-04-2019, 05:45 PM
  #25  
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Originally Posted by nop View Post
Yesterday, was about -15C (+5F) here in Canada. My driver rear door didnít unlock using fob or keypad. I called my dealer about 18N03 Customer Satisfaction Program for my 2017 SCREW, but service manager said FORD ask them not to do 18N03, that procedure doesnít work either... Ford will issue a recall soon.

I called Ford Canada and after lots of verifications, they said thatís true! Dealer wonít do 18N03. A recall is due in days, not weeks, they said!!!

Anybody heard about that new recall???
i hope your right , I had the 18n03 done and not 24 hours later the locks would not latch again, the dealer has confirmed this happening 3 diffrent times while in for this issue , they replaced both front door latches and a week later itís back to locks freezing , then unlocking and doors not latching .... this is getting old ...

please everyone one that has this issue please file a complaint with the NHTSA , the more complaints , the better our chances of ford seriously doing something about this,
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Old 01-04-2019, 10:48 PM
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and while you wait... lets go over this again. Remove the three screws in the jamb area holding the latch. WD-40 and displace what moisture you can eliminate by moving the latch over a bit to get the straw really in there good and spray away. Follow up with PB blaster. Replace the screws. Then a little bit of fluid film in to the latching area for good measure. All good for some time until Ford figures something out. Remove the rubber plugs in the doors for some ventilation. It may take a few days to dry out the door cavities if it has been really wet for a while. If you do the last Ford seal up, you are just putting an ice cube in a balloon and then tying it off and wondering why it keeps freezing over and over. Don't punish yourself like that. My doors have not frozen once since I did this work around. Not a single time. Not even close. Car wash, freeze, car wash, freeze, still no problems and I had problems before on every door. It helps to be a little angry when you do the WD-40 part. It makes you really get it in there and not care what kind of mess you are making at the time. A full big can should do 4 doors nicely.
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Old 01-05-2019, 01:25 AM
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Thanks KEVININCHICAGOO ! Going to try it tomorrow morning.
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Old 01-05-2019, 01:27 AM
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OK, I've been away from the forums for a bit until I ran into this problem last week.

My truck unlocked fine. Jumped in the driver seat and went to shut the door. Would latch. Shut it again. Wouldn't latch. Rinse and repeat 3-4 more times. I opened the door again, locked the doors, then tried to shut it again. It latched and kept latching unlocked the 6-7 more times I tested and pushed on the door firmly to make sure it wouldn't pop open going down the freeway.

Tuesday....same thing. Door wouldn't latch. I immediately locked all the doors then tried to shut it. Same result as before. Latched and stayed latched.

Is this what you guys experience or am I misunderstanding this issue?

Not ideal for a Minnesotan to deal with this every few days in the winter.
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Old 01-05-2019, 08:54 AM
  #29  
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PLEASE new thread viewers.... read my Post #2... I believe it is STILL the most current/condensed info we have on this problem and how, if you wish, to try a DIY "work-around" to perhaps, at least temporarily, resolve the issue until such time that Ford DOES release a PROVEN fix beyond their current actions.

We all HOPE that a revised Ford recall is ready to roll out, but so far talk of such for several months has proven to just be dealer misinformation....even then we will need to get some conclusive proof that it indeed is a 100% solution!!

Until then, trying to get your dealer to do the 18N03 recall is not advised, given the dealer backlogs and the track record of it often factually not correcting the root problem and, in several cases, worsening the problem. We also KNOW that sometimes the issue suddenly appears in older vehicles (2015+) that never experienced the problem before...even some 2019 owners have the issue!!.... that only adds to the random and complex nature of this problem... very elusive as to cause....

Please understand that, as soon as Ford officially announces a new course to correct the problem, we will be all over it like a Duck on a June Bug!!

I condensed this sticky thread (with LENN's assistance) to make it FAR easier for you than sifting over the 1,600+ prior posts in the thread it replaced (that I created over 2 years ago.... More is not necessarily better!! BTW I am not a "wanna-be" Moderator, but I have lent my technical shoulder (on everyone's behalf) to addressing other major issues (e.g. "Cooling Seats") with good success.

I am NOT trying to restrict folks from posting vital information, but I would ask that everyone monitor this thread for updates and, if YOU find more specific technical information relating to this problem than what is in Post #2, that you post it..... by all means! In fact, I will incorporate it as a "new" item into Post #2 for EVERYONE'S convenience!!

Until then, we ALL await Ford's "Official Silver Bullet" to fix this once and for all...... THANK YOU EVERYONE..... AZPLAT

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Old 01-05-2019, 09:14 AM
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I previously had latching issues, had the recall and 18N03 done. Haven't had latching issues. However, had issues with the rear power door locks becoming inoperative. Took it to my regular mechanic after the local Ford dealer refused to look at the lock issue while performing 18N03. Both rear door lock modules had failed due to moisture. About $800 and two new modules later, everything is working as it should. My mechanic is hopeful that the shielding installed during the recall and 18N03 will help prevent the issue from re-occuring but I will likely be doing the DIY fix to improve ventilation in the door as an extra measure to help prevent having this kind of expense again. While I love my truck and am happy that it's working correctly again, it's been very disappointing how unresponsive Ford and their dealer network has been in my experience. If any of you are having power lock issues you might want to have your modules checked for moisture issues. I'm told they can also "lose their programming" so that could be an issue for some other folks monitoring this thread.
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