FordService Avatar Change
 

Hey all,

I wanted to let everyone know that we recently changed the FordService avatar; we decided to do this to more closely match our other service accounts. I'm sure going to miss our "vintage" look, but I have to say that the new design is just as awesome!

If anyone has any questions, please let me know. Have a great day!

Brittany

Looks good. Maybe use the vintage one as a profile picture, but keep the updated and sexy one as a avatar?

Hi, I purchased a 2015 F150 with 18000 miles on it, from Westlie Ford. The next day I noticed transmission clunking slipping screeching while down shifting from 5th to 3rd gear. I am at 27000 miles now and the problem is still not fixed. After westlie ford had my truck for over 50 days they could not come up with a solution. I was told that FORD does not have a fix for my transmission. Then westlie gave me the truck back and recommended I open a case against Ford for a buyback. My buyback was denied without reason. Also the check engine light came on. Also some clunking in the front end. Also this morning my door wouldnt open in the cold. I have not driven this truck a day yet since I bought it without problems, the biggest being the transmission. Hence my username. Can u please explain why you denied my buyback or trade out to a non lemon vehicle. So far the dealership has told me I am stuck with it. And Ford also will not help.

Folks here are limited, they pass information on. Suggest you call Ford Customer Service directly.

:) Hi, I could be wrong , but I think the Lemon Law only applies to the original owner.

Hello Lemonf150,

Let me get some more info, so I can review this for you. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number.

Deysha

Is the 2018 F-150 gonna be a 13th or 14th generation?

Thank you for the PM, HuskerHarley! I’m looking into this for you. I sent you a response.

Deysha

My 2016 F-150 XL is a bare bones work truck that didn't come with cruise control. Is it possible to add this on? Easily? I've seen the Ford factory cruise control switch for sale but can it be added to my existing steering wheel ? Is it as easy taking the trim off, hooking up the new switch adapter, and getting Ford to program? Or do in need a new steering wheel with it on? Is the wiring and modules needed already in place? I'd rather not get one of those aftermarket cruise control arms you hook up.

Hello from germany,
i own a 16 F150 5.0 and was trying to register me at owner.ford.com
...it dont works. What can i do to register me there....without proxy server etc ;) ...with my real adress.

best greetz, Frank

I prefer the classic one.

Not a reply, but a question. My Dealer doesn't want to help, but my paint job SUCKS- 2016 F150 Sport 4x4! EVERYTHING that touches this truck scratches it! Just over 1500 miles on it and 6 weeks in and there are scratches everywhere! I notified the dealer, at least 3 people including the General Manager, and they only looked up TSB's and complaints so they aren't doing anything. Help! They knew about this within the first 2 weeks, besides!

I would love a buy back option. My 2016 f150 xlt quad cab 4x4 I purchased with 8 miles on it has antifreeze in one of the cylinders. I noticed antifreeze fluid level was dropping at about 4500 miles and told the ford dealership the fluid was dropping when I brought it in for a oil change. They said they did a pressure test and it was fine. I don't know for sure if I believe they did or did it correctly. So I see it's down again I add antifreeze fluid to the line and notice check engine light went on, so I brought it in and surprise there is antifreeze getting into the cylinder. I am at 10,000 miles now. This problem was most likely there when I bought it. Now they will have to remove the front of truck to remove the entire engine ! I am sure it will never be the same now. $40k I paid for this truck!

hello I was wondering if anyone from ford service was reachable on here I sent a pm with no response and need some assistance ! thanks !

They have not been on the site since Feb 2nd. Pretty ridiculous. Use the manual for contact procedures, or try Facebook or Twitter.

Call em.

Will this avatar change stop interior rattling, rough idles, Sync blacking out, and transmission slams? I know the truck has high miles (7,700). Asking for a friend...

So I'm trying to post a question and have no clue how to do it can someone tell me please...im about to drive this f150 off the side of a mountain

Sync 3 Update?
 

I was trying update my sync 3 v2.2 today and the update was not successful. it kept bad installation update(one or more file being installed) are there any other solutions

Deleted

Problem. I bought a new 16 F150 XLT Sport with the Special Edition package. The original black plastic bed caps have a stake pocket punch out at the rear only, not on the front. I wanted to add Chrome bed rails so I went to my local dealership and inquired about them. He went out and looked at my truck and then a 2016 XLT sport w/o the special edition package and that truck had punch outs on front and rear of the plastic bed caps. He took that vin and ordered a new set for me. When they came in, they were exactly like mine. He called Ford Corp. parts and they said the part number he ordered was the only # they have for replacement caps. So where can I get OEM bed caps that have stake pocket punch-outs at the front and rear?

I had the same problem with transmission noise when shifting from 5 down to 3. My department put an additive into the fluid and the noise was eliminated. If your getting hard shifting as ii did, then what finally fixed it was a tranny rebuild (including valve body) and resetting the adaptive learning. Having dealt with my transmission problems, this is what finally fixed it. Best of luck!

Howdy, I have a 2011 F-150 Super crew Ecoboost that I purchased new and now have 133,000 miles on. It's been an excellent truck. The question I have is the passenger side turbo is making a sound like a giant salt shaker. The truck is running fine, fuel mileage is normal, no trouble lights. Is this the turbo rubbing or is the waste gate acting up? The noise used to be just the normal turbo whine but is changed to the salt shaker sound all of a sudden. Any insight would be appreciated. Thanks, John

Transmission Failure(s)
 

I sent a pm for Ford Customer Service and have yet to hear back. I have been a customer of Sunset Ford of Sumner (formerly riverside ford) for over 5 years. This store is located in Sumner, Washington. Below is a summary of what is going on with my vehicle (VIN: in pm message).
2005 F-150 Lariat 5.4L 4x4

In April of 2014 my original transmission went out, I went to Sunset Ford (then Riverside) where I purchased a new transmission (4/8/2014), which came with a 3-year warranty. All was well.

May of 2015 when the transmission started 'clunking', at this point Sunset determined that the transmission should be 'overhauled', they took care of it.

Early September in 2015, the torque converter failed. Sunset replaced it.

Then on 9/29/2015 the transmission had to be 'overhauled' AGAIN! (yep, that date is correct). At this point, it was still under warranty, not a problem. Sunset took care of it.

After this work was done the truck would occasionally shake (yes, the entire truck would shake) under acceleration, but I couldn't replicate it, it was always at random. In conversations with my service representative she told me that unless it can be replicated, there was nothing they could do.
Now here we are in July of 2017 and my transmission has completely failed (3 months out of warranty) and I have been told there is NOTHING THEY COULD DO! They informed me that it would be $3,908 before tax to replace it with a new transmission!

A NEW transmission should last a LOT longer than 3 years and 3 months given that the only thing I do with the truck is drive on the freeway and around town!
What can Ford do to rectify this situation?

I highly doubt you will gain any traction here. The Ford CSR's have pretty much abandoned the forum. They haven't posted in a very long time.

As for your issue with the warranty, that will need to be handled by the dealer. Didn't they warrant the overhaul? you also haven't stated how many miles between failures, but this isn't the place for it either. Try under the forum for your MY truck. Wont do much good in this area.

long gone.

Anyone know of another avenue?

Hi.

I'm new to the Forum and was looking to see if Ford has any assistance for the repairs on the common Sunroof failure on a broken track carrier. I have a 2013 raptor, 44k miles, Shelby perf package. I have owned it for 30 days and now have a ,$1200-$2000 dealer price repair, before I have even made my first payment. It's more than a little disappointing for a 4 year old truck with fairly low miles. The dealer I bought it from (Akins. Winder,GA ) has very politely said they are not responsible and not going to do anything to help me out. Since I didn't buy their extended warranty. And this is Regardless of their very poor dealer inspection. I feel their inspection process is poor due to An even earlier issue I had after driving it home to Indiana. I started smelling a musty smell about a week after I got t home. I pulled out the storage bin under the back seat to find a large mouse nest. It was fairly new and of course everything in that cavity of space is saturated in mouse urin. Shame on me for not checking that. But This tells me that their inspection process is sloppy at best. I assume from something this simple being passed over that most of the more intense inspections were skipped as well. So anyone else out there. Buyer be ware as the saying goes. Buy the extended warranties. This dealers enormous sizes and volume has left them with very little quality control from my experience. I will give them credit for solving the mouse issue though. Being that i am 600 miles away. They have agreed to pay to have the truck professionally cleaned and have the inner body cavitys treated with 3M sprayin body wax to prevent any corrosion issues from forming. It's going to cost $500 so it's not a simple detailing. So good for them in that regard.

Again is Ford offering any assistance to consumers in getting this repair made? I realize it hasent made it to Recall status as far as volume of defects. But I'm sure it's an internally, well know problem with this generation of Ford trucks.

Thanks for your time.
Mike

Ford Service has not been on this forum since February.

Oh well. It was worth a try. That's too bad.

Maybe the Forum owner or Mods should remove the thread since they are no longer here.

I guess going direct to Ford is the best bet if they aren't here anymore.

Ford Certified Pre Owned has a 12 month warranty.

Regarding the oil catch can for the EcoBoost...
 

Hi, I'm a new member to the Ford forum and I had a concern that you may be able to answer for me. I purchased a brand new 2017 Ford F-150 with the 2.7L EcoBoost engine. For this year model, have there been improvements to the engine or turbos so that the valves in the engine do not get carbonized over time due to the turbos blowback contaminates. I have seen several YouTube videos where an oil catch can has been installed to the ecoboost engines, just wondering do you recommend that for my 2017 2.7L EcoBoost Engine? Or is it not really required for the 2017s'. I have been told that I do not really have to worry about that and that I should enjoy my trsuck since I have warranty up to 60,000 miles. I'm just looking for some expert advice and recommendations if I should or should not install an oil catch can to my year and make. Maybe there have been improvements and it's not required, if so please let me know.

Thank You,
Gabriel from McAllen,TX

Hi there, can someone help me locate my new truck I ordered back Aug 10, still not delivered and the Dealer has not been able to reach their Ford Rep and get results. I ordered a 2018 Ford F150 SCREW Lariat, PLatinum White Ecoboost to be delivered to Price Ford in Bancroft, Ontario. It has yet to be delivered. Truck was built before Sep 12 and is supposedly on its way, but where is it?

Thx

FordService has not visited this site since February 2017. Don't wait for an answer here.

Hi Gabriel, I was wondering if you ever got your question answered about the catch can? I literally have the same truck as you do just a 2018 and read about the catch can recently and was worried if my truck needed one as well to help the life of the truck. Did you install one or did someone give you advice? Thanks in advance!!

Steering assist fault
 

there never was a recall for that, extended coverage on some of the earlier ones but never a recall

And there is no Ford service rep on these forums for years.

Thread locked due to lack of active Ford service reps on this forum