2015 led
#1
2015 led
I purchased a led housing set that my local shop ordered from retrofit source. The one assembly came in damaged and the other had the drl work intermittently. Retrofit resource did not make good on it and referred my local dealer to raptoretrofit who is a third party. Mean while I'm out 1650 plus tax and install. Has anyone had trouble with retrofit resource?
#2
I thought raptor retrofit did everything themselves and sites (like Stage 3) bought the lights FROM raptor retrofit. I know raptor most likely buys the housings FROM Ford and then builds/buys a harness to make them a complete kit.
Just re-read your post. Sounds like your local guy bought them from retrofit source (who in turn, bought them from raptor retrofit). Sounds about right... honestly your dealer should handle all the back/forth, that's why you bought FROM HIM rather then direct. Are they making YOU deal with raptor retrofit? They should not be. They should handle any returns/issues. I'd maybe complain to raptor retrofit if they are making YOU deal with them. However IF they are dealing with them on YOUR behalf, that's normal.
Just re-read your post. Sounds like your local guy bought them from retrofit source (who in turn, bought them from raptor retrofit). Sounds about right... honestly your dealer should handle all the back/forth, that's why you bought FROM HIM rather then direct. Are they making YOU deal with raptor retrofit? They should not be. They should handle any returns/issues. I'd maybe complain to raptor retrofit if they are making YOU deal with them. However IF they are dealing with them on YOUR behalf, that's normal.
#3
I thought raptor retrofit did everything themselves and sites (like Stage 3) bought the lights FROM raptor retrofit. I know raptor most likely buys the housings FROM Ford and then builds/buys a harness to make them a complete kit.
Just re-read your post. Sounds like your local guy bought them from retrofit source (who in turn, bought them from raptor retrofit). Sounds about right... honestly your dealer should handle all the back/forth, that's why you bought FROM HIM rather then direct. Are they making YOU deal with raptor retrofit? They should not be. They should handle any returns/issues. I'd maybe complain to raptor retrofit if they are making YOU deal with them. However IF they are dealing with them on YOUR behalf, that's normal.
Just re-read your post. Sounds like your local guy bought them from retrofit source (who in turn, bought them from raptor retrofit). Sounds about right... honestly your dealer should handle all the back/forth, that's why you bought FROM HIM rather then direct. Are they making YOU deal with raptor retrofit? They should not be. They should handle any returns/issues. I'd maybe complain to raptor retrofit if they are making YOU deal with them. However IF they are dealing with them on YOUR behalf, that's normal.
#5
#7
Finally after a month of my local dealer working with YES, I got my replacement lamp which took over a month to resolve and many emails from my local dealer as well as myself. It would be nice to buy products from a reputable dealer that stands behind the products they sell