I bought my truck used last year from a dealer. I went to use the tow haul feature this past weekend and the light is not coming on nor is the tow/haul kicking in when pulling my trailer. Any help would be appreciated.
dealer told me the tow haul is not covered because it is electrical and they can't fix the transmission issue until the tow haul (electrical/wire) is resolved? I hate dealing with these guys. my local mechanic is way better to deal with.
Get the manager's name. Then call a Ford Customer Service rep with the information and explain what is going on. Had the same problem with my 09 XL when a solenoid burnt up a wiring harness on my transmission. Dealership tried telling me it wasn't a warranty issue. I called the people at Ford and within a day the dealership called me back saying to bring it in.
When I called I think I just asked the operator who I needed to talk to about a complaint about an authorized Ford dealer not wanting to do warranty work. They transferred me to somebody. That was like 4 years ago though. Lol.