I bought my truck used last year from a dealer. I went to use the tow haul feature this past weekend and the light is not coming on nor is the tow/haul kicking in when pulling my trailer. Any help would be appreciated.
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dealer told me the tow haul is not covered because it is electrical and they can't fix the transmission issue until the tow haul (electrical/wire) is resolved? I hate dealing with these guys. my local mechanic is way better to deal with.
Get the manager's name. Then call a Ford Customer Service rep with the information and explain what is going on. Had the same problem with my 09 XL when a solenoid burnt up a wiring harness on my transmission. Dealership tried telling me it wasn't a warranty issue. I called the people at Ford and within a day the dealership called me back saying to bring it in.
When I called I think I just asked the operator who I needed to talk to about a complaint about an authorized Ford dealer not wanting to do warranty work. They transferred me to somebody. That was like 4 years ago though. Lol.