Originally Posted by mjmck
Hope they sort out the issue.
I too have the same rims as you, its too bad they are 18's. I really do like the look of the rim, but would rather have 17's.
A friend of mine runs a tire store and showed me that some 2013 STX 4x4's were equipped with 17" wheels instead of 18. When I asked about it at the dealer, I was met with the old "Deer in the headlights" stare and told they didn't know anything about it.
I asked if I could buy some 17" rims from them and was told "I think so, you probably could". I'm trying to find out what my options are for switching down to 17's because the tire options really open up for that size (and the prices are lower).
So far, I'm not really impressed with my dealer. The service guy there broke 5 promises so far, and the truck has been back twice in the 24 days we've owned it.
Almost every question I ask is answered with an "I don't know". If I press them for a way to get an answer, I get another "I don't know" most of the time.
At least they did find out what my towing capacity should be, but the story behind that is sad. I went to pick up the truck after the TSB work and asked (again) how do I find a definitive answer on what the towing capacity is? I was told I could probably find it on google. I think the expression on my face coupled with the intake of breath indicated to him that was not a correct answer. Really??? You're the service guy and you can't tell a customer what the towing capacity of a truck you're trained to work on is????
When I started to ask how that would hold up in arbitration if something happened, he jumped on his computer and...
wait for it....
googled the towing capacity for a 2013 Standard Cab 2 wheel drive truck.
He did this while facing my Extended Cab 4x4 that was literally 4 feet away from him. I had to remind him that the truck he had just fixed and driven up to me in was not a Standard Cab 2 wheel drive.
Then he jumped on some tech site and told me 9,500lbs. God, I hope that's correct. The first answer I got from my salesman was "about 7,500lbs." and now it's 9,500.
With the truck having gone back twice in 24 days, and the way the service department acts, I'm starting to get that bad, worrisome feeling that I've made a mistake.