"First of all, the item I sold the buyer was handled by certified professionals from Best Buy who did all of the install/uninstalling of the equipment. Not some "Joe Shmo" at the auto shop. So I know that the item was handled well and taken care of on my end.Second, I have several emails from the buyer (which are available if needed) where he first states that the radio is "fried" (which I know is not true) yet I still offered to help. However, minutes later he states that it does in fact turn on.. Yet he still asks for a refund! What a fraud! Moments later, he states - and I quote - "the harness you sent me is missing a piece, or something I have no idea. Looks like the unit works, I'll keep you posted!" Isn't it funny how the story changed so quickly?!6 days later he writes to me that suddenly "nothing is working" and threatens to file a claim with PayPal. It is obvious that the buyer isn't telling the truth and wants a free stereo/ nav unit. His claim states that he spent nearly a grand getting it to "work". This old unit isn't even worth half of that. Personally, if I were going to spend a grand on a car stereo and installation, it would be brand spanking new with a factory warranty.So here we are and I am escalating this claim to a dispute. Again, I have all conversations with the buyer stating that the unit does work and can be made available upon request."
Just wanted to post this BS up to how bad he is handling this. I spent massive amounts of money having the top audio shop in denton to deal with my install, and they aren't some "joe shmo" audio installer. I dont want your crappy broken unit for free. I sent it back to you last week, and DID buy a new unit with a warranty! thanks for being absolutely unwilling to work with me!
2011 BMW 328i