kbdrummer

This is the part # 7L1Z3C247-A Actuator left or right. I opened a case with Ford and the response was: We are sorry but this part is not covered under your drive train warranty. And we currently don't have financing to help with the repair.
My warranty will expire in 14,500 miles or 2 more years. I am telling you guys. I love the looks of my 2011 Black XLT but if your going to buy one, make sure you GET THE FLOOR SHIFT version for your 4x4 or you will pay the bill yourself.
Ford is taken us to the cleaners on this design. They know the IWE (INTERGRATED WHEEL ENDS )design is not good. That is why it is not covered under the drive train warranty. Wow what a company ! I also have a Nissan car. Nissan seem to care and back their product well. They do not want to lose customers. Thanks !

itguy08

Did you ask them what the difference between the Actuator and these parts are:
"hubs-automatic front locking (four-wheel drive), locking rings (four-wheel drive),"

Cause it sounds like it is an automatic locking hub. I'd definitely keep fighting it as it should be covered.

And I think the floor shift model uses the same IWE's as the electronic units.

If they still won't cover it, I'd shop around for a cheaper place. It seems to be a lot of money for them. Looking at the video I'd imagine it's not more than a 2 hour job tops.

kbdrummer

Yes, I did take the warranty guide in and pointed out that line about Hubs Automatic front locking to the dealer service rep. He claimed these are the actuators that are bad. That still didn't make sense to me either. ITS ALL A BUNCH OF BULL !


I am filling out the forms from Better Business Bureaus Inc. Auto Line. They will then open a case. I don't expect to gain anything there. But its worth a try. This will take time as well.


Mean while, I took the truck to the Dealer today for the repair. It might cost 80 bucks more then a local shop but, if the axle teeth are damaged, that will be covered under warranty. Plus they have the parts in stock and could do the job now which will save me money in the long run. I need my transportation back now !


We all know why those parts are in stock. LOL

Tothemax

Did you try a different dealership?

Did you call customer service?

SIC_HDPP

Contact the ford rep on the fourm here. She may be able to help you. And I would take it to a different dealer.

dave91gt

I went around and around with a local dealer over a VCT failure in my wifes 08 Expedition (recently traded)> I bought it 2 years ago and it had a new Ford longblock installed with a 36K mile warranty. It failed and I towed it to a different Ford dealer for replacement (assuming it was a warranty item). They initially said it wasn't a covered part. I had to contact the dealer service manager I bought it from, having him fax me all the paperwork. He assured me the VCT (Variable Cam Timing solenoid) was new in the motor when they installed it and was warrantable. Repairing dealer said it wasn't. I had to call a buddy that is a Ford tech and he looked up the information in Fords internal database and he sent me the exact location within the database to give the repairing dealer. I took it to them and told them I wasn't paying. They ended up calling Ford for verification and ended up warranting it. Moral of the story is keep fighting. I was livid mainly because I simply asked for their basis for denying it. They couldn't provide it.

kbdrummer

I contacted the dealer in the next town. He looked up the 2 actuator parts and said they were covered under the drive train warranty if the actuators failed.


But he thought if the vacuum system failed, then actuators might not be covered. An example would be if your brake calipers fail , they are covered. But your brake pads would not be covered even though they are now bad.
It depends how the dealer enters the diagnoses. I definitely went to the wrong dealer ! This Service rep seemed a lot more trust worthy. He gave more info then then the last one. Let this be a lesson. It seems to me the actuators are part of the vacuum system. The vacuum lines attach to them.


I have mailed my complaint to the BBB Auto Line. I am still fighting !

gregsf150stx

OP stated . . .

2011 F-150 XLT has 45,000 miles on it. It is 3 years old now.

shazam

I'd say that's really poor claims handling all the way around. They don't have a clear idea about the coverage for a part that commonly breaks. That's inexcusable. They deny the claim, then accept it, but only after thoroughly ticking you off and getting trashed (justifiably so) on the 'net. So they pay the claim, spend hours trying to determine something any dealer should know right away or be able to look up right away and lose a customer both. Sheesh.

kbdrummer

The conclusion: My BBB case with Ford has now been resolved.


Ford claimed the failure occurred with the vacuum switch so therefore the actuators down stream are not covered.
My invoice receipt diagnoses says actuator hubs leaking vacuum. There not reading the same document that I have.


Ford however, offered me a one time good will reimbursement of $671.00.


Yes, I took it. Thank you Better Business Bureau Auto line !!!!


Moral of the story. Don't stop fighting !!!!


Was all this really necessary ?
Customer satisfaction ?
Return customers with these type warranty issues and customer treatment ?