There is a fix for the condensation build up in the intercooler!
06-12-2012, 08:34 AM
#121
Keepin' the lights on!
I do really hope this latest fix works. Then its just the battle to get ford to actually do it.
06-12-2012, 08:47 AM
#123
Senior Member
Actually there's no reason my local dealership should be mad at me . . . as I said, I've been completely cordial to date even one time when I got there the next evening and they "forgot" to work on it and needed to keep it another day when I direly needed the truck. But these mega-dealers are huge, kind of a zoo, the place is like a mini-mall inside so . . . I logged it under ***** happens.
But two other dealers I've called locally aren't interested in even looking at it once I described the problems. I suspect I am not the only one with these problems and there was just no fix or they have no confidence in fixing vehicles unless there's a code => change this part. Sadly, actual mechanic troubleshooting is a somewhat lost art in a computerized "gotta have a code to fix it" world.
One thing it does all the time is idle rough. Though they try to convince me that's a normal characteristic of EB it did not idle rough when I got it. This is NOT camshaft rough idle. That SHOULD be troubleshootable. DA-DUT-DA-DA-DA-DUT-DUT-DUT-DA-DA-DA-DUT-DUT-DA. This was the smoothest nicest running truck I've ever driven much less owned when I first got it. I am pretty positive that rough idle and crappy mpg are related.
Emailed Iowa tonight AFTER TALKING VERY NICELY TO THE SALES MANAGER FIRST where I bought it with my issues itemized, service history, Ford customer case number, etc. and we'll see what they want to do in a day or two I suspect? Hell, I'll drive up there and spend the night if it will help . . .
But two other dealers I've called locally aren't interested in even looking at it once I described the problems. I suspect I am not the only one with these problems and there was just no fix or they have no confidence in fixing vehicles unless there's a code => change this part. Sadly, actual mechanic troubleshooting is a somewhat lost art in a computerized "gotta have a code to fix it" world.
One thing it does all the time is idle rough. Though they try to convince me that's a normal characteristic of EB it did not idle rough when I got it. This is NOT camshaft rough idle. That SHOULD be troubleshootable. DA-DUT-DA-DA-DA-DUT-DUT-DUT-DA-DA-DA-DUT-DUT-DA. This was the smoothest nicest running truck I've ever driven much less owned when I first got it. I am pretty positive that rough idle and crappy mpg are related.
Emailed Iowa tonight AFTER TALKING VERY NICELY TO THE SALES MANAGER FIRST where I bought it with my issues itemized, service history, Ford customer case number, etc. and we'll see what they want to do in a day or two I suspect? Hell, I'll drive up there and spend the night if it will help . . .
Canon, forgive me if you've answered this in another thread but:
1) Has the dealer been able to duplicate the problem?
2) Is the TSB for your year model truck?
3) Have you spoken with anyone at Ford Customer Service? Not the dealership, the Ford customer service?
I ask because I had a similar issue with my Toyota Sienna that I felt wasn't being taken care of, so I called the Toyota Customer Service number that opened up a case number. They handled everything from then out, all I had to do was drop the van off. It was a great experience and it got the issue resolved much easier and quicker.
I agree that you shouldn't have to take a box of donuts into a service adviser to get anything done. But I also agree that if the problem can't be duplicated, then how do they know what to fix?
1) Has the dealer been able to duplicate the problem?
2) Is the TSB for your year model truck?
3) Have you spoken with anyone at Ford Customer Service? Not the dealership, the Ford customer service?
I ask because I had a similar issue with my Toyota Sienna that I felt wasn't being taken care of, so I called the Toyota Customer Service number that opened up a case number. They handled everything from then out, all I had to do was drop the van off. It was a great experience and it got the issue resolved much easier and quicker.
I agree that you shouldn't have to take a box of donuts into a service adviser to get anything done. But I also agree that if the problem can't be duplicated, then how do they know what to fix?
This is all that separates people that almost always have great customer service, from those that always have something to complain about. It's no different than any other human relationship.
06-12-2012, 09:15 AM
#124
No it's not. Cars are 10000X more complex than they were 40 years ago. It's not a lost art, because it never existed. Taking your modern vehicle to your "great mechanic" from yesteryear, would be like taking a fighter jet to your Ford dealer.
Some of you guys are pretty dense.....or....now I know exactly why you have bad experiences. The point I was trying to convey, was that your personal relationship with your service provider is important.
The faster you make them "like you" (however you want to do it), the faster your car will get fixed.
It has nothing to do with doughnuts, or any other tangible thing.
This is all that separates people that almost always have great customer service, from those that always have something to complain about.
It's no different than any other human relationship.
Some of you guys are pretty dense.....or....now I know exactly why you have bad experiences. The point I was trying to convey, was that your personal relationship with your service provider is important.
The faster you make them "like you" (however you want to do it), the faster your car will get fixed.
It has nothing to do with doughnuts, or any other tangible thing.
This is all that separates people that almost always have great customer service, from those that always have something to complain about.
It's no different than any other human relationship.
"...But it's no different..."
Oh, but I beg to differ....
That paycheck you get, that's in payment for starting out "liking" every customer that works through your "door".
06-12-2012, 09:25 AM
#125
I with you on that. I'm at least waiting for the reviews. If it seems that fords fix doesn't work I may try an aftermarket tune. The misfire on my truck isn 't that noticable anyway. Haven't had the condensation issue yet but if it becomes an issue I may try an aftermarket IC with some sort of condensation trap.
I do really hope this latest fix works. Then its just the battle to get ford to actually do it.
I do really hope this latest fix works. Then its just the battle to get ford to actually do it.
06-12-2012, 09:29 AM
#126
Senior Member
No it's not. Cars are 10000X more complex than they were 40 years ago. It's not a lost art, because it never existed. Taking your modern vehicle to your "great mechanic" from yesteryear, would be like taking a fighter jet to your Ford dealer.
Some of you guys are pretty dense.....or....now I know exactly why you have bad experiences. The point I was trying to convey, was that your personal relationship with your service provider is important. The faster you make them "like you" (however you want to do it), the faster your car will get fixed. It has nothing to do with doughnuts, or any other tangible thing.
This is all that separates people that almost always have great customer service, from those that always have something to complain about. It's no different than any other human relationship.
Some of you guys are pretty dense.....or....now I know exactly why you have bad experiences. The point I was trying to convey, was that your personal relationship with your service provider is important. The faster you make them "like you" (however you want to do it), the faster your car will get fixed. It has nothing to do with doughnuts, or any other tangible thing.
This is all that separates people that almost always have great customer service, from those that always have something to complain about. It's no different than any other human relationship.
Very important, and why I go to a smaller town dealer and make it a point to just make conversation with everyone there. Everyone at my dealership knows me. Many of them have similar interests as me such as hunting. If you can talk about other things related to somebody, instead of just walking in, rattling off a laundry list of complaints about your vehicle, and sitting in the lobby area watching Days of our Lives, people will be more willing to talk to you and help you. Who wants to talk to a d-bag?
06-12-2012, 09:30 AM
#127
Canon, forgive me if you've answered this in another thread but:
1) Has the dealer been able to duplicate the problem?
2) Is the TSB for your year model truck?
3) Have you spoken with anyone at Ford Customer Service? Not the dealership, the Ford customer service?
I ask because I had a similar issue with my Toyota Sienna that I felt wasn't being taken care of, so I called the Toyota Customer Service number that opened up a case number. They handled everything from then out, all I had to do was drop the van off. It was a great experience and it got the issue resolved much easier and quicker.
I agree that you shouldn't have to take a box of donuts into a service adviser to get anything done. But I also agree that if the problem can't be duplicated, then how do they know what to fix?
1) Has the dealer been able to duplicate the problem?
2) Is the TSB for your year model truck?
3) Have you spoken with anyone at Ford Customer Service? Not the dealership, the Ford customer service?
I ask because I had a similar issue with my Toyota Sienna that I felt wasn't being taken care of, so I called the Toyota Customer Service number that opened up a case number. They handled everything from then out, all I had to do was drop the van off. It was a great experience and it got the issue resolved much easier and quicker.
I agree that you shouldn't have to take a box of donuts into a service adviser to get anything done. But I also agree that if the problem can't be duplicated, then how do they know what to fix?
06-12-2012, 09:39 AM
#128
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unfortuneately this will not fix the problem. My 2012 EB has the shutter misfire problem, it only happens on trip in excess of 200+ miles where I have been cruising and not moving the accelerator. I installed the livernois 87 performance and it happened last week on my way to work..... this is a Mechanical problem that will only be fixed by turning a wrench, not messing with a computer.
06-12-2012, 09:41 AM
#129
2011 Lariat Screw EB
The faster you make them "like you" (however you want to do it), the faster your car will get fixed.
Why again do I have to have you like me to fix my truck?
I diagnose and treat cancer every day, nobody has to make me "like" them for me to give the best care possible.
Why again do I have to have you like me to fix my truck?
I diagnose and treat cancer every day, nobody has to make me "like" them for me to give the best care possible.
06-12-2012, 10:13 AM
#130
unfortuneately this will not fix the problem. My 2012 EB has the shutter misfire problem, it only happens on trip in excess of 200+ miles where I have been cruising and not moving the accelerator. I installed the livernois 87 performance and it happened last week on my way to work..... this is a Mechanical problem that will only be fixed by turning a wrench, not messing with a computer.
Ford's QUICK FIX shouts of a bit of engineering idiocy but does serve to address the issue. Derate the performance of the IC.....change the firmware to "reflect" that change. Let's say, assume, that as delivered from the factory your F150 EcoBoost/TwinForce can operate with full rated performance all the way up to 100F OAT.
Now with the IC derated in performance the point at which the ECU must begin "tapering" off the boost level becomes ~80F OAT.
Clearly, the revision to the firmware is a "patch" not a fix.
Ford is placing bets that a majority of owners will never notice the difference...and they're probably correct.
My suspecion, guess, at the moment is that as delivered the total volume of the cross flow "tube" volume is slightly less than the exit, outflow, side cap's volume. The incoming IC airflow at cruise has not been heated due to the lack of the need for boost so is at OAT as it exits the IC outlet side where it is allowed to expand ever so slightly, continously precipating mositure should the outside Rh be high enough.
With low air velocity through the IC the condensate forming at the "mouth" of the tubing "gathers" in dropplets large eniough for gravity to overcome viscosity and runs down the IC surface and "pools" at the bottom.
On boost the condensate volume, other than any previously "pooled", would be much greater but the higher airflow volume would simply "carry" it right on into the intake manifold.
My idea of using a venturi device with an open capillary tube/pipe to pick up the pooled water in the botton of the outflow cap might be a viable "quick fix" while not requiring a derating of engine performance.