There is a fix for the condensation build up in the intercooler!
06-11-2012, 02:10 PM
#101
__________________________________________________ ___
I take it ALL back.
I would drill a small hole at the lowest point in the IC nearest the exit connection (coolest point) install a small copper tube, not quite capillary size, and connect the other end directly to the intake manifold downstream of the throttle plate.
That, or construct a venturi device mounted in the center of the IC exit connection and terminate the new tube as a venturi inlet source. Cruise mode airflow, or even airflow above cruise, flowing through the venturi device would SUCK any condensate from the lowest cool side point in the IC and vaporize it CONTINUOUSLY into the air stream.
Properly done, thought out, designed, the entire assembly could be installed inside the IC.
Result: No pooling of condensate, no reflash detuning of boost parameters required.
06-11-2012, 02:43 PM
#103
Senior Member
I have never had to put someone on my ignore list until now. wwest's posts are just too stupid for any reasonable person to read. Suggesting that a person quit their job because they are doing what their bosses are telling them to do? Come on, man. And then suggesting they go work for Lexus? I'm convinced that you are here for nothing but trolling and arguing.
Please feel free to respond to this if you like, I can't see it anyway since your idiotic posts are being ignored now.
Please feel free to respond to this if you like, I can't see it anyway since your idiotic posts are being ignored now.
06-11-2012, 03:06 PM
#104
Senior Member
But the way I read your statement there was no effort made to duplicate the customer's problem, after he produced the TSB defining, seemingly, the very same problem he experienced he was told:
I don't CARE, I will not agree to fix your car even if the TSB flaw can be duplicated. Sound like a good dealer service attitude to you?
If the problem could have been duplicated, then a repair would have been performed. But you're right, I don't care what the TSB says, as the TSB is for a different vehicle, and cannot be performed. Even if the same part as the TSB was replaced, it would still not be "Performing a TSB"
The lack of willingness of the manufacturer to pay for a TSB being performed does not invalidate the need for a repair effort.
No, it does, through and through. It is fraud to inspect a vehicle to see if a TSB can be performed on it. It is fraud to inspect a vehicle for the purpose of repairing something under warranty. You address a customers complaint, nothing more. If a customer doesn't have a complaint, then nothing else matters. If the complaint cannot be duplicated, nothing else matters. Unless you want to pay me out of your own pocket, we have to play by the rules that we are contractually and legally obligated to play by.
There's no record of that...
Yes there is. It's in the repair order under the "Complaint, Cause, Correction" section. "Test drove vehicle for XXX miles, unable to duplicate the customers complaint at this time"
And that, my friend, is at the very core of the typically poor dealer/customer relationship. If you have a fear of being fired for being "overly" accomodating to a customer then you should find a different job.
There are rules to every job. When you follow the rules, you're fine. But if you take it upon yourself to start giving someone elses money away, you normally will get fired. If you don't follow the established procedure for resolving a customers issue, and your deviation causes other people to not be able to do their jobs, you normally will get fired. This is true for every job. My feelings about the industry are irrelevant, process and procedures still exist, whether I/you like them or not.
Again, the lack of the willingness of the manufacturer to pay for a TSB dessignated repair does not in any way negate the need for the repair.
Except for when the TSB you are talking about applies to another vehicle. If it doesn't apply, it doesn't apply. If you don't understand "why" it wouldn't apply, then learn more about the industry. If the superceeded part or software has already been installed during production, then arguing about what the TSB says is as useful as bitching about the weather.
And...a call by the dealer, service manager, to the factory rep will carry a lot more weight than a customer call to the hot line.
And you know this from your vast experience in the industry? Now I know you have no idea what you are talking about. In short, you are wrong. Manufacturers take calls from the customers MUCH more seriously than from the dealer. I can't even quantify how much more seriously they take it, but it's orders of magnitude higher. YOU are their customer, not me.
Sure.
06-11-2012, 03:17 PM
#105
Senior Member
Will be waiting for results from the couple that get this done this week. Need to call my customer care lady to see if this is the only one because she told me originally end of the month for a fix.
06-11-2012, 03:42 PM
#108
Senior Member
I get more customer viewpoints in one day, than interactions that you will have with a dealership in your entire life. Your perspective is about as legitimate as my 3 year old's is; you have no experience other than the fact that you "own an automobile". As I said earlier, you're out of your element.
06-11-2012, 05:35 PM
#110
Senior Member
Join Date: Sep 2011
Location: Kansas
Posts: 275
Likes: 0
Received 0 Likes
on
0 Posts
No, but it does sound as if you're a little bit to willing, to quick, to shoot yourself in the foot. Dealer service personel, ALL dealers/marques, are cautioned, factory dictum, to NOT disclose the existence of a particular TSB unless a customer complaint is descriptive of same.
Why then, given these conditions, should dealer service personel waste their time reading up on current TSBs with this policy in place...? So, as a rule, they don't.
So the customer begins the complaint process already behind the EIGHT BALL.
Sorry, that's just the way it is.
Take a TSB, or the knowledge of same, to a service manager who clearly should already know of the TSB, but most likely doesn't, and he/she will immediately become defensive.
Gently..gently...
Why then, given these conditions, should dealer service personel waste their time reading up on current TSBs with this policy in place...? So, as a rule, they don't.
So the customer begins the complaint process already behind the EIGHT BALL.
Sorry, that's just the way it is.
Take a TSB, or the knowledge of same, to a service manager who clearly should already know of the TSB, but most likely doesn't, and he/she will immediately become defensive.
Gently..gently...
Meanwhile I have a $40K truck that my wife absolutely refuses to drive because she's been in it when it has completely lost power and it scared the crap out of her.
You honestly think I am too willing, too quick, to shoot myself in the foot?
I've been more than patient just trying to get this thing fixed. Otherwise, I would have frankly just started the LL proceedings after my third required visit for the same problem[s] three months ago. Trying to take it back since has been rejected because they don't know what to do? Now, we've got a TSB that I have zero faith in but a TSB nonetheless but I have to have codes and or problems listed in the TSB present when I arrive . . . even though they are already in my service history and misfire codes don't latch and I have a customer care case with Ford as well.
And though I've always been cordial, the idea that I need to take my adviser donuts, a pair of new mittens, or a puppy to get cooperation is, well, beyond appropriate comment.
Last edited by canon_mutant; 06-11-2012 at 05:39 PM.