XtraLargeTall

I'm on the app so I can't see post numbers.

GhostintheMachine

Again I'm seeing that pm as saying an Eco can be a "touchy" engine. How's that a bit more fair?

Jaythor74

I am starting to wonder if part of Ford Canada's poor customer service is due to the fact that our Canadian friends do not have a lemon law. It seems I have read several other posts where people in Canada have had problems with the dealer. Ford along with any other manufacturer in Canada probably realize the customer has no real recourse. I hope this had gotten someone up Fords food chain involved. I know manufacturers don't like spending a lot on warranty so I cant believe they are good with 3 motors.

shaner82

I'm from Canada and I have personally had nothing but good experience with GM, Ford and Chrysler (Ram). Had a few warranty issues over the years but all were resolved without any headaches.

This incident blows my mind though. I can't believe Ford would agree to put a 3rd engine in that truck rather than replace it outright, and it absolutely floors me to read they are going to put a 4th engine in it rather than buy the damn thing back to do some research on it. Instead, they want to do research on the truck while Ghost is still making payments on it, then they're going to give him back a truck that may or may not be properly fixed and will have no resale value whatsoever.

That makes me lose a ton of faith in Ford Canada, and before now I have had 2 Ford vehicles with only one small issue. The issue for me isn't that I may have a major issue with a Ford if I was to buy one, my concern is that if I was one of the unlucky ones that had a major issue, it appears I may not be treated right by Ford dealerships and Ford Canada execs. That worries me a little.

We need a lemon law like you guys have in the US. We have an arbitration program, but it's a joke and is actually funded by the auto manufacturers.

jayandsam09

It isn't unique to Canada....

Shaggy1970

Shouldn't this thread be in the new "customer service" category? Or the lack there of?

sgtpatiolantern

I think dealerships are like any other business. Some work very well and have a strong commitment to customer service and satisfaction, while others are what they are, a business that's concerned solely with it's bottom line. I am fortunate enough to have one that is the former. I consider myself lucky that I have never had a catastrophic failure in any vehicle I have owned, new or used. The first job I ever had was at a Chrysler dealer. The rep from Chrysler kept a close eye on warranty repairs, and even the most minor of repairs was scrutinized fully. We were also given incentives to find ways to repair items with minimal cost to Chrysler. For example, The Chrysler Dynasty (Dodge Dynasty in the US) had a problem with the splines that attach the wiper arm to it's motor. They would often strip, rendering one of the arms useless. We had a compound similar to Loctite that I applied to alleviate the issue and received the cash incentive. I don't know what the rate of pay was for the dealership for warranty work so I won't even speculate, but suffice it to say that it must have been okay because we would gladly take vehicles that weren't purchased from us. Like my boss would say; "Money is money."

My first brand new vehicle was a Dodge Dakota. Now I don't consider it a lemon, but there were many issues that arose due to poor assembly, plus minor failures. Each visit was less than enjoyable, other dealers refused service and complaints to Chrysler Canada fell on deaf ears. My demands were simple: you built it, it was built improperly, your warranty promises you'll come good for it, and despite the fact you fixed it, you made the experience painful. Totally soured me on their products as I felt that if this is the experience for minor issues, what if something major happened?

My experience with Ford has been the opposite. I recommend friends to my dealer, and they have had issues with their vehicles but had no problems with warranty or quality of work.

I have read the experiences of other people who love their Ford, but wouldn't trust their dealer with their trash bags. That is sad. Some may continue to buy Fords, some may be soured like I was and change brands. I work hard for my money, as I am certain Ghost does as well. Our money, combined with the money of others, will determine the economic health of our dealers for years to come. I can't see Ghost's dealer doing very well if they continue to go forward as they have been.

I hope for his sake they consider this when they work on his vehicle. I hope that Ford steps up to the plate and intervenes, because I believe in my heart of hearts that the dealer is not giving Ford the whole story on what's going on. And what a tale it must be to keep Ford at bay while receiving payment over and over without issue.

Ghost, I hope they take care of you soon. For your peace of mind at the very least. I honestly admire your patience in this matter, all things considered. I am certain I'd be in a soft walled room in a tight fitting jacket by now had this happened to me.....

chadhargis

Ya know what I'd like to do. Have everyone pitch in, buy Ghost's truck, and have an independent mechanic tear it down and find the issue.

I've owned dozens of cars in my life. All but one of them were basically trouble free except for a a couple that were already long in the tooth when I got my hands on them. Modern manufacturing is truly amazing. Where I think Ghost got let down was by the dealer. Yeah, there was a defect in his truck from the factory...it happens. But it appears the dealer didn't properly diagnose the problem.

I don't for one second think the EcoBoost is a bad engine. I think Ford tested the crap out of it before they staked the reputation of the best selling truck in the world for over three decades.

Back when I had my Jeep Grand Cherokee, the Jeep forum had a section for "Ask a Jeep Engineer". It was awesome. I wish we had access to an engineer in the powertrain department at Ford who helped design or test the EcoBoost engine. I think we'd get a very detailed explanation of the engine with facts from actual testing.

I'm hungry for facts, not guesses, opinions, or assumptions.

Wasn't there a Ford engineer looking at the truck last week? What did he find? Has he written up a report or taken any notes?

Wonder if there are any dealers out there reading this thread who wouldn't mind stepping up, repairing the truck, and reaping the benefits of the free PR. There is a motorcycle dealer near me in a very small town in the middle of nowhere that does a HUGE business because the advocate for people, are active in online forums, and they sell their bikes for very fair prices. People do what they call "fly and ride". They fly in, pick up their bike, and ride it back home. Car dealers need to understand in this day and age people aren't going to buy from their hometown dealer. They are going to buy from the dealer who offers excellent pricing and customer service. My brother and my mother used to buy their Ford products from a dealer over an hour from where they lived. The dealer would have a tech drive up a loaner car, pick up their car, do the service, and take it back to them washed and vacuumed. Not for warranty repair mind you...for regular scheduled services. THAT'S customer service. That's what dealers need to start doing. You don't service cars, you service people. The day you stop worrying about the money is the day you don't have to worry about money anymore....it will be there if you take care of the customer.

GhostintheMachine

FSE was apparently there on Friday. So far no news. Keep in mind it's Monday morning.

shaner82

Being Canadian I obviously can't speak to anything down in the US. I'll say this though, we regularly get screwed up here.

Those commercials you see advertising all the great features of that brand new vehicle, well half those features aren't available in Canada. That's okay though, we'll get a price reduction for losing out on those features right? Not a chance. It's not just because it's on US TV stations either. If I walk into a Canadian Ram dealership right now, there will be brochures and magazines talking about all the great features of the Uconnect system, such as the ability to send and receive texts via bluetooth, set up a WIFI hot spot, use apps in the truck, etc. None of those features are available to Canadians. Similar things occur with Ford and GM all the time.

All advertising, research and development is geared towards the US. We miss out on a lot of great things up here.

Anyway, that's completely off topic.