futureplatinum

sounds like they're thinking it's spark knock. fuel with heavy deposites creats carbon build up witch can lead to a knocking type noise that sounds like a timeing chain rattleing. where do you normaly get gas from?

Squash1247

Thats what they were hinting at... I get gas from a few different places usually from Shell or Chevron depending on current price. However I also get get gas from Circle K right by my house. I would understand if the problem just began, but it has been consistent since around 2200 miles. Back then I was almost exclusively getting gas at Chevron.

acadianbob

My experience is very different. My Fords have been great. But my 5.4 had the sparkplug removal issue. It cost me an extra $350 for my plug change to have the plugs removed. I wrote a letter to Ford explaining the extra cost; asking for $350. They sent me a check for $500!!!! THAT is caring about your customer!

futureplatinum

those are good gas stations, here is a website for where to get quality gas www.toptiergas.com for everyone to reference.

greggebhardt

"Very Intermittent" is always a problem and the dealer can only do so much. If Ford acted on what everyone claimed was wrong, they would go broke. I know that I will get flamed for this statement but this is a fact we all can not escape

Squash1247

While your statement is true, they also have an obligation to maintain 100% customer satisfaction. When a customer brings them a problem that is ongoing, they have a duty to resolve it. It is also true that there is a cost of doing business and that a company that inspires you to spend the kind of money we're spending on these trucks is required to support said buyers and maintain satisfaction. I'm personally not satisfied spending near 50k and have a dealership tell me an intermittent problem isn't as big a deal as one that is persistent, especially when it is unclear what the issue is or the resultant damage! Just my two cents - No flaming here

TheWhiteBeast

you realize the reason the cost of trucks has gone up in the last 10 years is mainly because the value of the dollar has gone down.

maplelakeduckslayer

Theres way too many crazy people in this world to maintain 100% customer satisfaction. Trust me, I work for people inside their houses on a daily basis. You can strive for as good as possible...but will never hit 100%. You can do everything right to a "T" for one customer and they flip out, tell you you are a horrible company, spread that around and make you end up giving them a check cause you f'ed up so bad. Do the same exact thing for the next customer and they give you a rave review, call a bunch of people to tell them how great you are, and send you a christmas card with cash for some goodies for the kids. The service industry is one of the most frustrating and stressful industries to be in.

Wanted33

You beat me to it greg. It is a 5/60K powertrain warranty.

mtxpert

Not that this has anything to do with your issues but CA is crap gas and when I buy gas from a chain in the southwest that ships gas to AZ and CA such as Chevron, Shell etc I have pinging if I buy from local places such as circle K which buy from local distributors I do not...
Proven again and again by a local dyno shop that I've been dealing with for 20+ years.