Highwaystreets

This is always the issue when dealing with a huge multi national multi billion dollar company. Far too many middlemen and people getting in the way of someone that can actually help.

You know there are many people at ford who have the power to take your truck back and give you a new one. The issue is this guy is surrounded by 20 other people looking for the best way to do it. There are PR people thinking on the best way to spin it, lawyers attempting to limit risk to the company, engineers who are trying to prove it was your fault and not the companies fault. In the long run its much easier for them to keep putting new engines in it and that way they don't have to say " we actually took back a Ecoboost truck because it was so FUBAR"

I know financially it makes no sense but does anyone honestly think they care about a couple of $17000 engines?

Ford had a great opportunity to look golden in front of the community by doing the right thing. Unfortunately that time has passed and every day this goes unresolved I feel they are losing customers.

If only Ford was like Costco.... They take everything back no questions.

I'm in no way defending Ford, just making an observation

Keep Calm and Ghost On!

EcoboostDave

I see what your saying, and so far I'm very satisfied with my 13 Eco, but the way ghost is getting treated is BS. They should have givin him a new truck after the 2nd engine failure.
You cant say in the long run that after this incedendent, which has been posted on many other Forums, and the CAC issue, that it will eventually hurt sales. Maybe not.

my67falcon

Then we would be reminiscing about that car company that went out of buisness because people kept returing cars after a month, then getting new ones.

Teddek

Ford is a joke. They don't even realize how much they are screwing with this guys life right now. Work, kids and family, daily life is all messed up because they can't put him in a vehicle...THAT HE IS STILL PAYING FOR!

lanmorga

/\ What Teddek said.

We just want Ghost to get a new truck - end of story. The poor guy has been treated like doo doo and the amount of failures is rediculous. A new vehicle is a no brainer - his current truck is now worhtless because of Ford and/or Ford's dealership's incompetence. Why should Ghost have to pay for this?

Yeah, we all like ford and they are ahead of everyone else IMO as far as innovation. However, nobody wants to support a company that ingores a customer that gave them 50K of their hard earned money.

This thread is about Ghost's issue and not about Ford as a whole. Based on Ghosts sotry and his story alone, my view of Ford has diminished significantly.

Enough so to sway me from a Ford in my next purchase which will be soon. Not because of their product, but due to their view of their customers. When they were being warranty ***** with the release of the EB such as denying working on trucks due to a simple cat-back and such... that almost swayed me from buying a Ford. This is the nail in the coffin if Ford doesnt own up.

We are nothing but dollar signs to them it appears.

jayandsam09

Let us also remember that one of the engines would cost US 17k... Their cost is a fraction of that

jayandsam09

If you were one of the people being screwed, would give any care at all to those numbers? They're building on the cutting edge for sure, but that's irrelevant here.. Ya know?

Lenn

Thread permanently closed. Stand by for my reasoning... if you care.

Lenn

Ok... I closed this thread because there's really nothing more that can come of this in public. Its out there for public view and reference.

Ghost- I can't imagine what its like to be in your situation but I think you should be resolving this in private with FordService from here on in. To me, nobody is doing you any wrong for you to keep whoring this thread from forum to forum and inciting a little bit of a gang-riot. Sure, there's voice in numbers but the voice is much better received when its well presented and in context. I understand, too that there's some minor details that you've elected to leave out as I've been informed and those minor details add up to a large piece of the dissatisfaction puzzle. This is your private case though so only you can divulge the full extent of the help Ford has offered you so far. Yes, it probably has nothing to do with the value of your truck since that is entirely on the dealership's shoulders. From a corporate perspective though, we both know that there's a little more to this story.

I really do hope that you get this resolved any way that suits you best but as for this thread, particularly all the (as I see it) trolling AR15 forum members, this is done. I have a point of contact over on that forum that you'll be turned over to if this continues and I've been informed that they don't take lightly to starting/fuelling drama on other forums.

If anyone has any questions, feel free to PM me. Ashley from FordService is doing all she can for Ghost but as she's the US rep, she's in the wrong country. The Canadian rep won't be here for another few days.