The first time my Eco blew up......
05-13-2013, 03:08 PM
#151
Well I made a claim with camvap today. Basically third party arbitration that Canada uses for stuff like this.
Sounds like it will take about 2 months but I feel better. At least I'm trying something.
Will keep updating as there's updates. Will try and keep my bitching to a minimum from now on.
Sounds like it will take about 2 months but I feel better. At least I'm trying something.
Will keep updating as there's updates. Will try and keep my bitching to a minimum from now on.
05-13-2013, 03:19 PM
#152
Inebriated 4 ur safety
Have you thought of using this forum to your advantage? There are strength in numbers. Give us the info on who we need to send emails to and it might help if they see more and more people are concerned about this. Keep in mind that the easier you make it for the people on this forum to send emails on your behalf (ie. provide the website and what to say so we can copy and paste), the likelihood that more people will do it will be greater. Just a thought.
The following users liked this post:
Kenferg1 (05-13-2013)
05-13-2013, 04:04 PM
#153
Senior Member
Have you thought of using this forum to your advantage? There are strength in numbers. Give us the info on who we need to send emails to and it might help if they see more and more people are concerned about this. Keep in mind that the easier you make it for the people on this forum to send emails on your behalf (ie. provide the website and what to say so we can copy and paste), the likelihood that more people will do it will be greater. Just a thought.
05-13-2013, 04:50 PM
#154
Senior Member
I'll get behind that too.
Dear Mr.Sir.Exec.,
A fine gentleman and beloved member of the f150forum family has recently made public, to the 50,000+ members here at www.f150forum.com, his many issues relating primarily to the quality, or lack thereof, of the customer service he has experienced while dealing with the most unfortunate incident in which his only vehicle has become inoperable due to the failure of mechanical components that were far beyond his control. The reason you, Mr.Sir.Guy, are reading this email right now is because the concern for the lack of appropriate action in which Mr. Ghostinthemachines case is being handled is among the most popular of current forum posts on the f150forum website. Thousands of members have read through the 16+ page forum post in disbelief that a Ford customer is receiving such poor treatment. The underlying and most important issue with this particular instance is not that Mr.Ghostinthemachine has experienced catastrophic engine failure with two separate EcoBoost engines in such a short amount of time but instead the manor and lack of professionalism Mr.Ghostinthemachine has been subjected to by several different dealerships as well as Ford customercare CA while attempting to correct the mechanical failures. Members here at www.f150forum.com support one another and while there may be differences among us, the common and unifying factor is that we are all proud owners of Ford pick up trucks. Generally, the attitude in this community towards Ford is positive and supportive, however, after a large population of the site having read the troubles that one of their own is experiencing while dealing with Ford customer service it is safe to say our views are beginning to shift. What was once undying loyalty to an automotive company that produced top of the line products and provided unparalleled customer service has changed to concern and worry. Many members are beginning to worry about the grade of customer service they will experience when the time comes that repairs be made on their vehicles that are under warranty or not. Just look at the quality of care Mr.Ghostinthemachine has received on a new vehicle that is still well within the warranty.
Faith in Ford Customer care is dissipating rapidly among members here after reading of Mr.Ghostinthemachine's troubles. We are not demanding anything of even little monetary significance, just that our fellow member be treated fairly and his issues properly addressed with the professionalism we are used to from Ford. Proper handling of this particular case could fully restore this community's faith in Ford Customer Care, while maintaining this current approach will do nothing but help to grow our concern with Ford and eventually brand Ford as a less than ideal option when shopping for a new vehicle in the years to come.
P.S. It's on the internet and every one can read it. Let that sink in.
Some thing like that? Some one who can actually write above the level of a third grader should come up with something.
Dear Mr.Sir.Exec.,
A fine gentleman and beloved member of the f150forum family has recently made public, to the 50,000+ members here at www.f150forum.com, his many issues relating primarily to the quality, or lack thereof, of the customer service he has experienced while dealing with the most unfortunate incident in which his only vehicle has become inoperable due to the failure of mechanical components that were far beyond his control. The reason you, Mr.Sir.Guy, are reading this email right now is because the concern for the lack of appropriate action in which Mr. Ghostinthemachines case is being handled is among the most popular of current forum posts on the f150forum website. Thousands of members have read through the 16+ page forum post in disbelief that a Ford customer is receiving such poor treatment. The underlying and most important issue with this particular instance is not that Mr.Ghostinthemachine has experienced catastrophic engine failure with two separate EcoBoost engines in such a short amount of time but instead the manor and lack of professionalism Mr.Ghostinthemachine has been subjected to by several different dealerships as well as Ford customercare CA while attempting to correct the mechanical failures. Members here at www.f150forum.com support one another and while there may be differences among us, the common and unifying factor is that we are all proud owners of Ford pick up trucks. Generally, the attitude in this community towards Ford is positive and supportive, however, after a large population of the site having read the troubles that one of their own is experiencing while dealing with Ford customer service it is safe to say our views are beginning to shift. What was once undying loyalty to an automotive company that produced top of the line products and provided unparalleled customer service has changed to concern and worry. Many members are beginning to worry about the grade of customer service they will experience when the time comes that repairs be made on their vehicles that are under warranty or not. Just look at the quality of care Mr.Ghostinthemachine has received on a new vehicle that is still well within the warranty.
Faith in Ford Customer care is dissipating rapidly among members here after reading of Mr.Ghostinthemachine's troubles. We are not demanding anything of even little monetary significance, just that our fellow member be treated fairly and his issues properly addressed with the professionalism we are used to from Ford. Proper handling of this particular case could fully restore this community's faith in Ford Customer Care, while maintaining this current approach will do nothing but help to grow our concern with Ford and eventually brand Ford as a less than ideal option when shopping for a new vehicle in the years to come.
P.S. It's on the internet and every one can read it. Let that sink in.
Some thing like that? Some one who can actually write above the level of a third grader should come up with something.
05-13-2013, 05:42 PM
#156
Inebriated 4 ur safety
Email sent.
05-13-2013, 05:50 PM
#157
Inebriated 4 ur safety
Also, you might want to post a link to this thread this in the 2009+ section. There are a lot more people who frequent over there.
05-13-2013, 06:01 PM
#158
Advice followed.
Thanks for all and any help.
I'd also just like to be clear that I don't want a free vehicle or any nonsense like that. I would like ford to take back this truck at which time I'd purchase another or at the very least to give me fair market value on it as a trade.
Thanks for all and any help.
I'd also just like to be clear that I don't want a free vehicle or any nonsense like that. I would like ford to take back this truck at which time I'd purchase another or at the very least to give me fair market value on it as a trade.
05-13-2013, 07:36 PM
#159
Ive worked in the auto industry since 1972. I have seen lots of replacement engines go. If ford did not supply a new short block then there is no way to know the history on the rebuild. We put a ford rebuild in our 3 ton service truck and it never made it out of the shop. In fact it stayed right in the same spot it had been replaced in. Blown up oil pump and rod thru block . I've seen rebuilds with rods and mains undercut .030 which is a time bomb in itself.
