Members have suggested that perhaps there's power in numbers so I'm adding my ford customer care reps email to post #1. If you feel like sending him an email there's a template on page 16. http://www.f150forum.com/f70/first-t...08912/index16/
My reps email address is email@example.com
Please don't be rude or belligerent to him. I do believe he's working within his capacity. It's just his capacity equates to not a lot.
Pics of engine number 1 documentation of replacement are on page 12
I was on my way to work. I work about 12 hours from home in the Canadian oil fields. I was roughly 3 hours from home. It was a nice warm spring day. Not hot but pleasant.
I pulled out to pass a mini van and heard a loud pop. The truck immediately said no oil pressure. I coasted the truck to the shoulder and shut it off. Called roadside to pick the truck up. Had approx 37000 Kms on it.
Roadside picked me and the truck up and took it to the nearest dealer. Before we left the driver and myself found a hole in the block, some pieces of the block, and what I think was a wrist pin. Still not sure.
The service advisor I talked to initially told me "it would be a hard thing to warrant" and if they decided to warranty the repairs "it will probably take 1.5 months".
I found these responses really disturbing. My truck is a 2012 King Ranch. It had a sticker price of 67 thousand on the window. I also purchased extended bumper to bumper warranty to 180 thousand Kms. I obviously didn't pay anywhere near 67 for it. I'm just making a point.
At this time I called ford of Canada to try and let a customer service rep know what I was told and to try and get some more answers. I was advised I'd hear back within 2 business days. Not exactly a great answer. At the time I remember thinking that was probably a token "cover their ***" type of comment. I thought I'd probably hear from a rep within 24 hours if not sooner. More on this later.
To be continued in a few minutes.