Dealer resisting not to replace the CAC
12-20-2012, 01:28 AM
#21
Go Ducks!!
I have an F350 that suddenly developed "death wobble". I took it in to Ford and they said they have never heard of it and i proceeded to show them a youtube video of what happens, on another f350.
They had it for three days and when I returned, I asked what was repaired and they said nothing was wrong with the truck. Now if you have ever riden through "death wobble", it shakes the truck uncontrollably and scares the s^&t out of you. The guy at the front said they checked everything out and looked for a TSB and found nothing. I then became a smart a%% and asked them if I was imagining the problem. I proceeded to say if it happened again, i was going to drop it off and they could keep the truck. Of course this was all done in the waiting room, I was a little loud and you could hear a pin drop.
Two hours later the service manager called and apologized for the mistake, but there WAS a TSB out on it, steering dampener, and they were going to order it. Two days later, it was repaired and two months later, no "death wobble".
Sometimes it pays to blow your lid, especially when it comes to safety!!
They had it for three days and when I returned, I asked what was repaired and they said nothing was wrong with the truck. Now if you have ever riden through "death wobble", it shakes the truck uncontrollably and scares the s^&t out of you. The guy at the front said they checked everything out and looked for a TSB and found nothing. I then became a smart a%% and asked them if I was imagining the problem. I proceeded to say if it happened again, i was going to drop it off and they could keep the truck. Of course this was all done in the waiting room, I was a little loud and you could hear a pin drop.
Two hours later the service manager called and apologized for the mistake, but there WAS a TSB out on it, steering dampener, and they were going to order it. Two days later, it was repaired and two months later, no "death wobble".
Sometimes it pays to blow your lid, especially when it comes to safety!!
Last edited by dwysywd; 12-20-2012 at 01:31 AM.
01-26-2013, 09:22 AM
#22
UPDATE:
Having waited over a month+, still couldn't get a straight answer for the availability of the CAC from the service, I thought I would register my repair status with the Ford for the record. Service kept telling me to call back in a week to check if the parts arrived. I don;t even understand why I need to call to check for my parts to begin with but that topic belongs to "how to run an inferior business". Made a call on 17th to be told that the availability now slipped to March 28th (approximate date of course with no promises). When I said that would make it four months wait for a vehicle only was two months old. CS rep promised a call back in less than two days. Called again on 24th. This time the person I spoke to assured me that I will get a call in less than 24 hours. Provided me a call back direct number, name of the person and a case number to quickly find the case. few hours later, got a call back from someone absolutely the most professional, informed and willing to identify the issue and seek a solution to it. She informed me that my parts will be shipped February 1st. I wanted to confirm with her as well if it is okay to continue to drive as I was told. She called the dealer's service and came back to me with a rental authorization. My question was how come it appears like different dealerships treating the same issue differently. It might also have helped that I mentioned the SYNC Vehicle Health Report states as warning that the the damaged cat can cause fire.
Went to drop of the truck, pick up the rental. Rental is the crappiest Jeep Patriot you can find on the road probably, but I am doing my part and complying with whatever they do/say. Advised the service writer that the remote start does not work since CEL came on as well. I mentioned to him that there is another TSB. He looked up and was rather puzzled. Pretty much same with the previous one but with different part number for the CAC and no need to install the shroud (since it addresses the built date after 09/18/12). He took an interest and started to figure out what is the difference but was not successful. We'll see what he finds out.
Clock ticking... Day 1 in the shop.
Having waited over a month+, still couldn't get a straight answer for the availability of the CAC from the service, I thought I would register my repair status with the Ford for the record. Service kept telling me to call back in a week to check if the parts arrived. I don;t even understand why I need to call to check for my parts to begin with but that topic belongs to "how to run an inferior business". Made a call on 17th to be told that the availability now slipped to March 28th (approximate date of course with no promises). When I said that would make it four months wait for a vehicle only was two months old. CS rep promised a call back in less than two days. Called again on 24th. This time the person I spoke to assured me that I will get a call in less than 24 hours. Provided me a call back direct number, name of the person and a case number to quickly find the case. few hours later, got a call back from someone absolutely the most professional, informed and willing to identify the issue and seek a solution to it. She informed me that my parts will be shipped February 1st. I wanted to confirm with her as well if it is okay to continue to drive as I was told. She called the dealer's service and came back to me with a rental authorization. My question was how come it appears like different dealerships treating the same issue differently. It might also have helped that I mentioned the SYNC Vehicle Health Report states as warning that the the damaged cat can cause fire.
Went to drop of the truck, pick up the rental. Rental is the crappiest Jeep Patriot you can find on the road probably, but I am doing my part and complying with whatever they do/say. Advised the service writer that the remote start does not work since CEL came on as well. I mentioned to him that there is another TSB. He looked up and was rather puzzled. Pretty much same with the previous one but with different part number for the CAC and no need to install the shroud (since it addresses the built date after 09/18/12). He took an interest and started to figure out what is the difference but was not successful. We'll see what he finds out.
Clock ticking... Day 1 in the shop.
01-27-2013, 02:38 PM
#24
Five-0 Ret.
RuhiA, opinions are like as$holes, everyboby has one, and some are one. Pay no attention to those who apparently feel they were there when you took your truck in. I will take you at your word that the events unfolded as you said. Like you I always try to be respectiful of people until they try to take me for a fool. Had a service writer pulled the same stunt flip-flopping on the way they handle TSB's, I would have been livid. He/She showed no respect for you at that point.
Hope the part comes in soon. I have read other stories here about the lon waits for a CAC. I'm sure there is a backlog as Ford needs them for the new EB's on the line, as well as for customers like you that need a replacement.
Hope the part comes in soon. I have read other stories here about the lon waits for a CAC. I'm sure there is a backlog as Ford needs them for the new EB's on the line, as well as for customers like you that need a replacement.
01-28-2013, 07:14 AM
#25
Senior Member
RuhiA, opinions are like as$holes, everyboby has one, and some are one. Pay no attention to those who apparently feel they were there when you took your truck in. I will take you at your word that the events unfolded as you said. Like you I always try to be respectiful of people until they try to take me for a fool. Had a service writer pulled the same stunt flip-flopping on the way they handle TSB's, I would have been livid. He/She showed no respect for you at that point.
Hope the part comes in soon. I have read other stories here about the lon waits for a CAC. I'm sure there is a backlog as Ford needs them for the new EB's on the line, as well as for customers like you that need a replacement.
Hope the part comes in soon. I have read other stories here about the lon waits for a CAC. I'm sure there is a backlog as Ford needs them for the new EB's on the line, as well as for customers like you that need a replacement.
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Wanted33 (01-28-2013)
01-28-2013, 07:27 AM
#26
Goodluck.
02-03-2013, 09:23 AM
#27
NO UPDATE UPDATE: According to Ford CS, my parts would be available on Feb 1st. Service is open Saturdays. I have to assume they have not received them. They promised they'd call me as soon as they receive them.
02-11-2013, 09:12 PM
#28
Parts were shipped on Jan 28th and delivered at the dealer sometime prior to last Thursday. Supposedly, my truck was on the "lift" Friday but has not been done yet as of today.
I had to make few other calls in between to ensure the rental duration was extended accordingly. I am not going to get into the details of that but what I can say is even getting the rental extension was pulling teeth. I never received the call from the technical advisor. Today, instead, have been told by the same CS rep that my vehicle is getting the latest TSB and whatever part it calls for is what will be done. When I reminded her that she told me that that part was no longer available and when the part shipped it will be the "new" one, she repeated the exact same line she's just read to me. I've asked about why some people are getting their warranties extended but it is not offered to me. She said she never heard of such a thing but she will investigate and will call me back. We'll see...
I am hoping that the dealer do a decent job and it will be the end of this episode of not so great experience. Unfortunately, I have not seen anything so far for me to say it was confidence inspiring experience.
I had to make few other calls in between to ensure the rental duration was extended accordingly. I am not going to get into the details of that but what I can say is even getting the rental extension was pulling teeth. I never received the call from the technical advisor. Today, instead, have been told by the same CS rep that my vehicle is getting the latest TSB and whatever part it calls for is what will be done. When I reminded her that she told me that that part was no longer available and when the part shipped it will be the "new" one, she repeated the exact same line she's just read to me. I've asked about why some people are getting their warranties extended but it is not offered to me. She said she never heard of such a thing but she will investigate and will call me back. We'll see...
I am hoping that the dealer do a decent job and it will be the end of this episode of not so great experience. Unfortunately, I have not seen anything so far for me to say it was confidence inspiring experience.
02-12-2013, 09:18 PM
#29
Got my truck back this evening. New intercooler is installed, PCM is flashed. Rides well, although I cannot tell if it is tuned "down" since I do not have the kind of superhuman senses to be able to measure the torque and horsepower. Mileage appears to be back up to 17mpg for 70mph hwy driving. Remote start was not working because there was a pending fault code which was resolved by eliminating the error code. Got an oil change as well (free). There is a burning oil/new part smell, I imagine it is from the new cat. Dealer stated that they have done "extensive" test drive to verify it drives like it was before but he didn't know that I had the "bread crums" was set to be on. Truck never left the dealer's lot. It shows my route from him to drop it off and few spots within the lot. It has not been test driven. As much as I consider them my advocates to resolve my issues, I never understand why lie...
I am going to drive for a little while to see how it behaves and most likely get a tuner to get the most out of it. Only if I could get my head around to figure out which one is the the most suitable to my needs and reliable. There are so many topics in the subject matter with so many more misleading nonsense, it is mind numbing.
I will vote my results once I get a chance to form my opinion on the topic with the poll.
Thanks for following.
I am going to drive for a little while to see how it behaves and most likely get a tuner to get the most out of it. Only if I could get my head around to figure out which one is the the most suitable to my needs and reliable. There are so many topics in the subject matter with so many more misleading nonsense, it is mind numbing.
I will vote my results once I get a chance to form my opinion on the topic with the poll.
Thanks for following.
