jamesott

Hi all,

I was wondering if anyone on here can share their experience with me regarding Ford Canada. Specifically, I am interested in knowing more about any potential buy-back programs or alternatively what other policies or programs may exist.

A little bit of background:

Bought F150 2.7L EcoBoost and took possession Dec 16 2016. Engine died Feb 11th. Ownership period: less than two months. TSB 17-0007 covers my situation. Being told that truck will be out of my possession for at least 3 weeks (parts on back order).

I am trying to ask that Ford Canada buy-back my truck so that I can move away from the 2.7L EB and buy into the 3.5L as I have more faith in it. I've been told that Ford Canada Can anyone share their experience / expertise with me to assist in my endeavour?

I've already started a letter to the Ford Canada "Customer Support" group. At this point, I am waiting to send my letter until I can learn a bit more about my situation from others (hopefully experts or experienced forum members).

Thanks for reading and hopefully responding!

ngrigoriev

Check http://www.camvap.ca/

http://www.cbc.ca/news/business/lemo...have-1.2951106

It is by far not as good as lemon law in US but it might help. At least may give you an additional leverage.

I am not an expert, but, I think, one event like this is not necessarily a valid reason for buy-back. But, otherwise - they do offer to repair it, right? The repair will certainly fix the problem. And it is under warranty, so it is free? Do they offer a reasonable loaner?

If it was the second engine or you had other serious problems with the truck, it would be easier to understand. It does suck to have such an experience after few weeks with a new car, I do feel sorry for you.

At least your experience is better than mine with Cadillac where there is a problem that I have discovered, it is quite annoying and somewhat dangerous and it is the global issue with all their cars of this type - not just mine. These guys refused to admit there was a problem for about a year, and now they pretend they are "working on a fix" but in the reality, they do not give a ....At least you are offered a solution.

jamesott

Thanks for the response!

I am very well aware of the CAMVAP process - I was hoping that Ford Canada would step up and do the right thing in this case which is to honour my request for a vehicle swap. In most other cases, I would have the ability to return a defective item for a replacement .. I feel that this is fair in this case too.

Had the issue been a year in to ownership, no problem - I get it. But less than two months into ownership, it is a VERY bad sign for reliability and trust in a product.

This comes back to customer service. I -know- that Ford can eat this .. heck, they would only be absorbing a small realized cost by honouring my request and it would be a tax write-off. That makes for great P.R.

Instead, I've got a shop full of guys making fun of me for my purchase and at this point, I'd say rightfully so. I just feel that Ford has really let me down so far - I was very proud of my purchase despite all the heckling I was getting. Now, it feels as though all the Ford / EcoBoost haters have been handed the ammo they wanted by Ford directly ... and I am the target.

ngrigoriev

Yeah, I totally understand the feeling. I had the similar situation with new BMW X3 which could do anything except being a reliable drive.

One more thing I would probably do in your situation is to write to the HQ. Explain your frustration and the loss of confidence in the product.

But, most importantly, I think you should decide what do you want out of it and see if what you really want is reasonable. Hav you lost the confidence in the product? Try asking Ford for an extended warranty. This should give you a peace of mind if you expect to own this car. You think your resale value went down? I am not sure about that. At the end, many cars get expensive warranty repairs. You have a reputation issue at work because of that? Tell them Ford has sent you a cheque for $5500 for the troubles and apologized You want the revenge? Post your real story everywhere you can, like http://www.carcomplaints.com/, NHTSA etc. But the key point, I think, is: as long as the car is fixed to your satisfaction and runs well after that for a long time, you ar happier than many other people!

Xlt5

I can't see them going above their requirements under warranty - but best of luck to you in getting what you are trying for, it's a very unfortunate thing to happen. It does happen though, and at least with it being so early in your ownership you have a lot of time to see potential future problems if they do arise.

jamesott

Finally heard back from Ford Canada at the "supervisor" level. Seems like a wasted position to me - the damn guy wouldn't even give me any insight as to what kind of "good-will gesture" they would offer me once I was back in the truck (after an unspecified period).

It was a battle to get a new case manager assigned to my file too. Looks like Ford Canada has mastered customer disservice.

Pierce330

The only thing that they will/can do is provide you with an extended warranty period past the manufacturer's warranty. That is the best case "good will" gesture. You will have to present to CAMVAP otherwise.

jamesott

Yeah, and the interesting thing about that is that the warranty costs Ford Canada $0 ... assuming nothing goes wrong with the vehicle after this giant linen-soiling.

I suppose that the extended warranty may have to suffice - I've got my written letter ready to mail .. will be sent overnight tomorrow to the Ford Canada HQ. I can always hope for the best ...

Its s shame that we have such a terrible system as compared to our southern friends. CAMVAP is essentially run by the motor-vehicle companies for the companies - they fund the damn process ... that absolutely reeks of conflict of interest if you ask me. It is more a lame publicity tool than a fair arbitration system. Just my $0.02 however.

Going on week #3 now ... I am still hopeful that I may have my truck back by Mar 03. In the event that the repair time extends into week 4, I will explore all possible venues (ie. social media, traditional media, etc).

I enjoy a good fight, I don't tend to back down and I feel that I am reasonably articulate. Could be a good sell to someone out there ..

TI 3VOM

The lemon laws of the US would not help you any in this case. Typically one issue unresolved after 3 tries, or down for an unspecified amount of time.

It's mechanical, things break. There is very little out there with a motor, ranging from Weed Eaters to D9 Caterpillars that a mechaincal failure will get you a new unit rather then a warranty repair. That IS what warranty is for, to FIX any mechanical issues. Yes, it's a large issue, but it is still a broken part that is getting replaced. If they replaced every vehicle that had a malfunction within the first couple months, they would go broke. You see probably 20 of these requests a month on this forum alone, "Why won't they just replace the truck?"

ngrigoriev

Be careful there. Ford is probably not as evil as other companies may be, e.g. they won't go after one angry blogger. However, if by any chance you have bought your vehicle via *-Plan, then you some requirements on the arbitration process, I believe. Not that you cannot exercise your rights but you may cause troubles for your plan provider.