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2012 F-150 - Timing Chain at 118K

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Old 03-05-2015, 10:29 AM   #1
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Default 2012 F-150 - Timing Chain at 118K

Let me start by saying that I have been happy with everything about this truck so far... until now. I had the check engine light come on at 118K and took the truck to the dealership. Diagnosis: Cam sensor is showing a variance in timing. Only solution is a timing chain, gear, tensioner replacement. How is this possible at 118K.... I have an 2007 Altima with 300K on it and the timing chain has never been touched.

Of course I am out of drivetrain warranty... go figure. The dealership said there is no programs, recalls, anything to help. Called Ford Canada Customer Service and their response: WAIT 2 BUSINESS DAYS FOR A SUPERVISOR TO CALL ME BACK! In the meantime, I can spend $2500 (16 hours labour, $277 in parts, plus tax) to get it back on the road or try to see if there is something Ford can do.

I had an Acura TSX that had a timing chain issue at 185,000 KM (known issue with the 2004) and had nothing but a great experience getting assistance even though there were no programs, recalls, etc.

Anyone else out there with this issue?
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Old 03-05-2015, 11:32 AM   #2
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Originally Posted by KSpadzinski View Post
Let me start by saying that I have been happy with everything about this truck so far...
Thank you for reaching out, KSpadzinski. My colleague Nikki ---on Twitter--- has escalated your concern to the regional customer service manager. You're in good hands. Let me know if you have any questions.

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Old 03-05-2015, 12:05 PM   #3
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Well that is quick service!!! Thank-you very much for your response. I really appreciate it!
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Old 03-05-2015, 01:48 PM   #4
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...that is quick service!!! Thank-you very much for your response. I really appreciate it!
It's my pleasure, KSpadzinski.

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Old 03-18-2015, 12:36 AM   #5
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Make sure you let everyone know if Ford steps up. They never did for my 09 lemon.
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Old 03-18-2015, 12:36 AM
 
 
 
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