Johnsobt

Ford Motor CompanyMain Topic: VehicleServiceIssuesEmail Questions: This was sent to: 5 EYEWITNESS NEWS is Fighting for You. I just took my 2004 F150 VIN# 1FTPX14574KA57845 to a local Ford dealer on Monday for a spark plug replacement at 88,000 miles, being well aware of the known spark plug design issue that FORD fails to address or fix. One spark plug broke off on each side of the motor ,resulting in both heads having to be removed from motor. The total cost now to replace my 8 spark plugs is now $2600. Of course FORD will not cover any of the cost, but the dealer was nice enough to discount some of the labor cost. This is another example of a US corporation that fails to address its customer satisfaction issues, causing Americans to buy foreign built vehicles. I hope you can make this well know design issue available to the general public, you can find many comments about this on the WEB.Ford does not want to admit plugs should be changed at a sooner interval.I will never buy another FORD truck.

Ford Response;

Thank you for contacting the Ford Motor Company Customer Relationship Center with your feedback on your 2004 Ford F-150's spark plugs.

Feedback such as yours allows us to examine our practices and policies to ensure that we meet or exceed the expectations of our customers in the future. We regret that you have not had a favorable experience, and appreciate the time you have taken to write us.
If you have any other inquiries, please feel free to contact us and we will be happy to address them for you.
Sincerely,
Leonila
Customer Relationship Center
Ford Motor Company

NGM

WTF kind of answer is that? Talk about a generic F U thats it.

04Screw

what the hell kind of name is leonila? she probably one of them crack ***** welfare moms with 12 kids working from home cause she too retarded to get a real job. So FORD pays her $.12 and a coupon book to McDonalds so she can feed her litter of children and answer emails with some BS answer like that. Hope you sleep good at night Leonila, just like Rambo said " I'm coming for you"!!!

ok im done!

JohnC

Thats par for the "IT'S NOT FAULT" world we live in. I have seen the same letters sent from Toyota, Honda, and other companies. What I don't get is why a Ford repair center has to remove the heads and others like Troyers Performance and a friend of mine can get the broken plugs out without head removal. It is a design flaw that should be corrected and anoyone with the problem under 100,000 miles should be taken care of for free!

gwd77

HOW????

racinjason68

Just got my '05 and I am really starting to worry about this plug issue.... I know the ford dealer here said they have some Nickle type anti-sieze they use if they get them out. Now I wonder that my truck has 82k that it maybe to late.

Racinbob

Approaching 70k on my 06. It's time to get real serious about this plug issue. I don't want to push it too far. Try as I may, I just can't come up with the Brisk plugs I hear about. Their site doesn't help at all. Anyone have a phone number or website that lists them?

HarmsWay

http://www.briskusa.com/contact_us.htm

Racinbob

Thanks Harm. I tried that a few weeks back and didn't get a reply. I just gave it another attempt.

Racinbob

After sending them my cell # with the email this afternoon they finally got back to me. The Brisk plug # for my 06 is 3VR14S. They're about $18.00 each. The Brisk rep told me that now Ford is saying that the plugs shouldn't be left in for over 25k miles. The same procedure still applies to removing them. They recommend using Aerokroil to free them up. Rumor has it that Ford redesigned the heads in March to resolve future problems. A tad late, wouldn't you say?