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Truck is going in this afternoon, progress thread

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Old 10-09-2013, 09:08 PM
  #71  
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Originally Posted by TheBlack2011FX4
Wish you the best buddy, hope they can get it taken care of!!

I often try my best to hide my age from most people on this forum. When people don't know my age, everything is respected and when I tell people I'm also 18, people automatically put us into the "spoiled, non working, greedy" kids and are complete A-Holes. Amazing how judgemental people are only knowing a number.. Seems like people need to just respect everyone, age doesn't always determine maturity!! Hardcore is probably the most mature 18 year old out there
Thanks for the kind words my friend. Contrary to popular narrow-minded belief, not everyone who is 18 is some hooded d-bag with an ego the size of jupiter. I actually enjoy work and school. When I'm not productive I get depressed. Does that matter? Not really. But contributing to society is what separates the good from the bad. Never have I abused my property. But crap seems to run uphill on my end, I end up with crappy luck. Seriously. Visit the official retrofit thread for more info on that matter.

Originally Posted by RaiderH8r89
Ford's customer service and warranty work has driven me away from ever owning another Ford vehicle. First with my '13 Mustang and now with our '11 F350. Absolutely ridiculous. I hope yours gets fixed bud, I really do.

If anyone else craps on this thread with useless comments about the OP, or otherwise, I'll deal with them individually. There's no reason for the entire thread to get shut down
Thanks again. I think this thread is really going to move things. If my endeavours fail, we've got people all over 'merica and Canada watching. I've gone over all possible scenarios in my head. Now we wait.

Originally Posted by caperj
Yes the issue is indeed IMO Ford knows of an issue, then issues a TSB or recall, then tries to get out of it because you may have done something that has nothing to do with a pre existing defect or bad workmanship. If your the single guy having a unknown issue because you blew up your engine or modded your truck to cause the issue it is a different story, but no one is trying to pass off something they did as a Ford issue in this thread. From what I have experienced personally IMO they will try to get out of what they can even if they know it is a pre existing issue on their part. Just my opinion.
Well said. I am definitely not alone in the battle with the steering rack and rear end, though the dealer makes it seem as though I am. Service advisor looked at me like I had a ******* growing out of my face when I told him about the steering knock. "I've never heard of that before!" = "Normal Operation, Sir" or "We could not replicate the issue" I know all the stops they can pull, and what each canned phrase translates to. If they took my truck to the nearest gravel road they'd be able to hear the steering rack about to explode. The videos solidify this. So there should be no reason for the potential "We couldn't replicate the issue" response, all they could tell me is that there's no fix for it.

Thank you all for joining in on the thread and supporting me to get this stuff fixed! More awareness = More result. Stay tuned for updates, you guys will be the absolute first to know about them. I can feel that there is alot riding on this thread, On my end too. My family also owns and operates a small commercial pipefitting business, which means a whole lot of fleet sales. They have 2 Ford pickups now. Plenty of future business is riding on what Ford does with my truck.
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Old 10-09-2013, 09:14 PM
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Originally Posted by HardcoreFXFour
You must be misunderstood if you think I'm looking for a fight. I'm looking for a resolution because I've been let down many-a times by my F-150. I depend on this vehicle every day and there has been more instances than I'd like to admit where my pickup has let me down. I said it before, but owning a new vehicle should NOT be so stressful. This was an expensive vehicle, So naturally I want a resolution, and naturally I'm really not too happy about my current situation. What are you expecting me to say/do? Throw me a bone! Like I said before, I de-tuned months ago. My aftermarket struts were installed by a Ford dealer. Some Ford dealers specialize in the installation of leveling kits on new trucks. Do you really think Ford dealers would install them if they ruined the truck's steering? And I will say it yet again, these issues were present long before the mods.
I do see that the noise supposedly was present pre mods, but if the leveling kit/struts were the source of the noise they will not, and should not be covered by Ford. No dealer "specializes" in installing aftermarket parts, and Ford does not authorize or honor any warranty on parts other than OEM and Ford Factory Accessories.
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Old 10-09-2013, 09:18 PM
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Originally Posted by forayzor
I do see that the noise supposedly was present pre mods, but if the leveling kit/struts were the source of the noise they will not, and should not be covered by Ford. No dealer "specializes" in installing aftermarket parts, and Ford does not authorize or honor any warranty on parts other than OEM and Ford Factory Accessories.
Yes, but the leveling struts are not the cause of the issue.

Ford will warranty any part they install pre-sale.
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Old 10-09-2013, 09:42 PM
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Originally Posted by forayzor
I do see that the noise supposedly was present pre mods, but if the leveling kit/struts were the source of the noise they will not, and should not be covered by Ford. No dealer "specializes" in installing aftermarket parts, and Ford does not authorize or honor any warranty on parts other than OEM and Ford Factory Accessories.
Ah-ha! On the contrary, Ford DOES warranty aftermarket parts that are dealer (or specified shops) installed. One of my local dealers uses the local 4Wheelparts shops as it's installers for aftermarket lifts, etc.
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Old 10-09-2013, 09:44 PM
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Originally Posted by RaiderH8r89
Ah-ha! On the contrary, Ford DOES warranty aftermarket parts that are dealer (or specified shops) installed. One of my local dealers uses the local 4Wheelparts shops as it's installers for aftermarket lifts, etc.
The deadbeat dealer I bought my truck from builds lift trucks all the time. They outsource it to a local shop and any issues related to the lift will be fully covered. Also, any problems that the drivetrain may experience with the extra "strain" will be covered by Ford's end.

Ford's argument is invalid.
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Old 10-09-2013, 10:19 PM
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I always like their answer(All brand dealerships) when they cant find the solution to the problem, they all say quote " It is the characteristics of the vehicle". And they expect you to be happy and live with it. That is a answer I believe that is being instilled in the industry when automakers have production defects that they will not spend the money on to make it right. Anyway, I hope they dont do that to you and they resolve your issues. These trucks are very expensive and trading can be costly, trust me I know! take care and will watch for results.

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Old 10-09-2013, 10:21 PM
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Originally Posted by HardcoreFXFour
+1

Totally Unnecessary. Take your hostile comments elsewhere. There will be no bashing in the thread. Contrary to your comment, I actually DO know ****. Younger people aren't idiots.

On a relevant note, I just touched base with Tracey at Ford of Canada. She will be talking with my dealership later today and be calling me back with progress. Seems to be going OK so far on the customer service front..whether they fix my truck or not is what I am really concerned about.

My comment had nothing to do with age. Claiming "I know my ****" will always get you in trouble. Nothing hostile. People that truly know their **** have absolutely no reason to proclaim so. One of the smartest things you can ever do is let your actions speak for you.
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Old 10-09-2013, 11:05 PM
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Originally Posted by HardcoreFXFour
Yes, but the leveling struts are not the cause of the issue. Ford will warranty any part they install pre-sale.
Incorrect. The dealer may warranty a part they install, that's up to their discretion. FORD will not warranty any part other than OEM or accessories, as I said. You're talking to someone who repairs vehicles under warranty at a Ford dealer and submits claims.
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Old 10-09-2013, 11:06 PM
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Originally Posted by forayzor
Incorrect. The dealer may warranty a part they install, that's up to their discretion. FORD will not warranty any part other than OEM or accessories, as I said. You're talking to someone who repairs vehicles under warranty at a Ford dealer and submits claims.
That's what I meant, the dealer. It doesn't really make any difference.
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Old 10-09-2013, 11:09 PM
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Originally Posted by RaiderH8r89
Ah-ha! On the contrary, Ford DOES warranty aftermarket parts that are dealer (or specified shops) installed. One of my local dealers uses the local 4Wheelparts shops as it's installers for aftermarket lifts, etc.
As above, you are misinformed. Ford DOES NOT, never has, nor will they ever warranty aftermarket parts. Any failures will be either paid by the dealer or said aftermarket manufacturers, not Fomoco.

Your local dealer may use them as an installer, but Ford does not have anything to do with it, and will not pay a dime towards repairs.

People need to realize dealers and Ford motor company are totally different entities.
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