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Truck is going in this afternoon, progress thread

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Old 10-12-2013, 04:34 PM   #171
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Looks like we have to wait until Monday afternoon for any updates as the OP is out living the good life! Well I guess one good thing to look foward to on a Monday!
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LOL... good for us because we want updates. Bad for hardcore because the click is still gonna be there.
I'm still around..I actually went to go check up on the truck today. Oil change, alignment and driveshaft are done. It doesn't make the click, but it was cold. I'm still not convinced. Otherwise it's fine. Steering isn't done yet.
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Old 10-15-2013, 02:32 PM   #172
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Well.. Thanksgiving is over, everyone is back to work...

What's the word?
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Old 10-15-2013, 03:04 PM   #173
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Well.. Thanksgiving is over, everyone is back to work...

What's the word?
I think it is only noon for the OP so I am thinking maybe he will return tonight to update us!

Hey HardCore,,, we are watching man!! We have your back just incase Ford dealer tries to send you to another country to get rid of the monkey wrench in Fords tool box!!! We need you to check in before we issue a APB BOLO for you safety!!!
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Old 10-15-2013, 04:08 PM   #174
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UPDATE!!

I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!

For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
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Old 10-15-2013, 04:15 PM   #175
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UPDATE!!

I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!

For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
good to hear man
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Old 10-15-2013, 04:16 PM   #176
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Good to hear it's getting fixed, Ford Canada is useless I wouldn't involve them in a good crap. Mine goes back in on the 28th for the click in reverse and the newest sync update as my radio has been doing odd stuff since I got it, black screen, screen shut off, phone disconnects and so on. Did you take yours to universal?
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Old 10-15-2013, 04:32 PM   #177
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Good to hear it's getting fixed, Ford Canada is useless I wouldn't involve them in a good crap. Mine goes back in on the 28th for the click in reverse and the newest sync update as my radio has been doing odd stuff since I got it, black screen, screen shut off, phone disconnects and so on. Did you take yours to universal?
Yes sir. Recommend them to anyone (I do some work for them as well), talk to Mickey and tell him Eric sent you.
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Old 10-15-2013, 04:38 PM   #178
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Excellent to hear!
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Old 10-15-2013, 04:48 PM   #179
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Yes sir. Recommend them to anyone (I do some work for them as well), talk to Mickey and tell him Eric sent you.
Called spoke to him told him Eric he said not familiar do you have a last name I said no he is from De Winton, he said get too many customer to remember without last name LOL. Booked in for Monday, lets see if I get it fixed better than other dealer. Also getting new sync update done have a few issues with sync
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Old 10-15-2013, 05:45 PM   #180
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Called spoke to him told him Eric he said not familiar do you have a last name I said no he is from De Winton, he said get too many customer to remember without last name LOL. Booked in for Monday, lets see if I get it fixed better than other dealer. Also getting new sync update done have a few issues with sync
I hope and am sure you will get better service there. When I pick the truck up tomorrow I'll tell Mickey I'm sending him a guy. Maybe then he'll be able to put the pieces together good guy to deal with though, wouldn't take my service business to anyone at that dealer other than him.
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