Originally Posted by caperj
First try pulling the fuse for sync, look in the manual not sure for 2009. If that fails go to syncmyride and follow the instructions to check for an update
^^^That's the ticket. The fuse may be blown, or just needs a reboot. Hope that's all. If all else fails, it may be a trip to the Ford dealer.
Welcome to the forum, and enjoy that ride. You won't go back.
BTW, check your trucks in service date. It may still have some warranty left if the miles are low enough.