Rear Window Defroster Repair Question
10-11-2016, 09:45 AM
#11
Yep, Dealer had an auto glass company replace mine.
10-12-2016, 02:02 PM
#13
anyone have the stealership not cover the rear window? I just got that call, my 2012 screw has 64k miles, and the jackwad service mgr just called and said it was not covered by my extended warranty and they want $1300 to fix it
well, that may just about do it for me, ford just lost a customer
well, that may just about do it for me, ford just lost a customer
Last edited by DBCooper; 10-12-2016 at 02:20 PM.
10-12-2016, 03:06 PM
#14
anyone have the stealership not cover the rear window? I just got that call, my 2012 screw has 64k miles, and the jackwad service mgr just called and said it was not covered by my extended warranty and they want $1300 to fix it
well, that may just about do it for me, ford just lost a customer
well, that may just about do it for me, ford just lost a customer
https://www.f150forum.com/f38/anothe...cklite-358935/
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Kung (10-13-2016)
10-12-2016, 03:59 PM
#15
Check out this thread. Kung has the correct part # that your dealer can run through the system and get your back glass replaced.
https://www.f150forum.com/f38/anothe...cklite-358935/
https://www.f150forum.com/f38/anothe...cklite-358935/
10-12-2016, 04:10 PM
#16
anyone have the stealership not cover the rear window? I just got that call, my 2012 screw has 64k miles, and the jackwad service mgr just called and said it was not covered by my extended warranty and they want $1300 to fix it
well, that may just about do it for me, ford just lost a customer
well, that may just about do it for me, ford just lost a customer
If it is not covered, call your local auto glass place, you might be able to get it replaced at a fraction of the cost the dealership quoted you.
10-12-2016, 05:04 PM
#17
It is covered under the Ford PremiumCARE ESP as long as they enter it as the rear defroster not the back glass. If you do not have a Ford PremiumCARE ESP, it might not be covered. Call Ford ESP support to work with them direct.
If it is not covered, call your local auto glass place, you might be able to get it replaced at a fraction of the cost the dealership quoted you.
If it is not covered, call your local auto glass place, you might be able to get it replaced at a fraction of the cost the dealership quoted you.
With this truck and everything I have paid and dealt with (not just this), Ford will never get another penny from me - they very clearly took it to heart when they abandoned the Quality is Job #1 slogan.
10-12-2016, 07:29 PM
#18
Ford Customer Service
anyone have the stealership not cover the rear window? I just got that call, my 2012 screw has 64k miles, and the jackwad service mgr just called and said it was not covered by my extended warranty and they want $1300 to fix it
well, that may just about do it for me, ford just lost a customer
well, that may just about do it for me, ford just lost a customer
It is covered under the Ford PremiumCARE ESP as long as they enter it as the rear defroster not the back glass. If you do not have a Ford PremiumCARE ESP, it might not be covered. Call Ford ESP support to work with them direct.
If it is not covered, call your local auto glass place, you might be able to get it replaced at a fraction of the cost the dealership quoted you.
If it is not covered, call your local auto glass place, you might be able to get it replaced at a fraction of the cost the dealership quoted you.
Also, please send me a PM with your name, phone number, VIN, and servicing dealer; I'll check out additional avenues of assistance.
Rachel
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DBCooper (10-14-2016)
10-13-2016, 08:48 AM
#19
IT nerd geek DORK NERD
i have Premium ESP, but the stealership is saying its not covered. They insist the part number to replace is the full sliding window assembly and its not covered.
With this truck and everything I have paid and dealt with (not just this), Ford will never get another penny from me - they very clearly took it to heart when they abandoned the Quality is Job #1 slogan.
With this truck and everything I have paid and dealt with (not just this), Ford will never get another penny from me - they very clearly took it to heart when they abandoned the Quality is Job #1 slogan.
The part to replace IS in fact the full sliding glass assembly, but there are two part #'s. The part # for the heated back glass - the one covered by the ESP plans - is 342006H. (The same # without the H is the part # for the UNHEATED back glass.)
If they still give you the runaround after that, hell, if you want, I'll be glad to give them the # to my dealership so they can talk to the service writer there.
10-13-2016, 09:44 AM
#20
It's covered. In fact, I checked all of the ESP plans. All of them list "rear heated glass" on there.
The part to replace IS in fact the full sliding glass assembly, but there are two part #'s. The part # for the heated back glass - the one covered by the ESP plans - is 342006H. (The same # without the H is the part # for the UNHEATED back glass.)
If they still give you the runaround after that, hell, if you want, I'll be glad to give them the # to my dealership so they can talk to the service writer there.
The part to replace IS in fact the full sliding glass assembly, but there are two part #'s. The part # for the heated back glass - the one covered by the ESP plans - is 342006H. (The same # without the H is the part # for the UNHEATED back glass.)
If they still give you the runaround after that, hell, if you want, I'll be glad to give them the # to my dealership so they can talk to the service writer there.
Yes, I know, it is time to find a new dealer.