Oldsmuggler

Is there a way to control how hot the back window gets?

iRub1Out

I don't think so. Other than manually shutting it off at X time - other than that I don't believe there is.

144°F is pretty ridiculous tho. It shouldn't get THAT hot.

Papa_Legba

So Crystal helped get me a case number opened and in contact with my regional customer service rep. He called me this morning and said there's nothing that can be done since it's outside the 3 year, 36k warranty. Of course he was completely dismissive and said this is the first time he's heard of the issue even though I told him a simple google search will retrieve the many articles and NHTSA reports. He also stated that every case is looked at in a "nut shell" so it's not a factor if it's happening to anyone else. I need to start to record these calls as the deflection of culpability is comical. I feel like I'm in that movie The Firm where the policy of that insurance company is to deny, deny, deny. I haven't had a chance to take it to the dealership yet. I'm hoping to get a better reception from them as my family has bought at least a dozen vehicles in the past from them but I'm not getting my hopes up. Thanks again Crystal as I really appreciate your assistance. I'm just not too happy with the results at this time.

Oldsmuggler

You should call your local news...they may be interested. They had a segment here in south Florida on the local news. The gentleman had a small child in the rear. They also mentioned that the problem was wide spread. This was about 3or4 months ago.

WisTruck

Yup, pretty much the same response I got when I contacted Ford.They dont care. Until someone gets hurt or someone starts a suit they will continue to ignore the issue.

canoeist55

They don't care until it costs them money somehow. I pulled the fuse out of my 2010 this morning. Thanks for the information!

s_vares

Mine blew up.

This is how you can replace it yourself or make repairs to the motor.

Earl the Pearl

I drive a 2110 Ford 150 with sliding rear window. On two occasions the window has shattered. Once in the fall with the defroster off the passenger portion of the window shattered into a thousand pieces while making a right hand turn into an upsloping driveway. I believe differential tourquing of the cab frame was the culprit as the defroster was off in November. The whole window panel had to be replaced at a cost of around $CDN950.


A year later the same thing happened in the dead of winter with the defroster on as I was making a lefthand turn the driverside portion of the back window shattered into a thousand pieces. This time the repair cost about $CDN1350 as Ford had a more expensive replacement part to put in.


Both times the dealer put a request in to request Ford cover the costs as this was not due to abnormal operation of the vehicle. This request was denied by Ford. I was privately told that similar (15-10 times) events had occurred at that dealer. The fact that they installed a new part number suggests that Ford knows there is a problem but does not take responsibility as they should. I was told to keep my receipts as a class action and recall is likely. How does one start a class action?

Rock Woody

Crystal - PM Sent. My truck is in for service now for this issue. Thanks.

2012BlackFX4

Has anyone gotten this issue fixed? I have a 2012 F-150 and I'm in the military. I just moved to Colorado and within the first week here, I used the factory remote starter and when I came out to my truck I noticed that it had shattered one of my back windows. Unfortunately, even though the truck is only 2 1/2 years old, I'm in the military and have moved twice in that time period and I have 44,000 miles on the truck. Ford is telling me that it's outside of the warranty and pretty much to pack sand. I'm getting to the point that I will never buy another Ford again and will steer all my soldiers away from buying a Ford as well.