dykzeulb

iTrader: (1)

Where are you located? That's my exact issue, he seemed baffled him throwing parts at it didn't fix it, now they don't want to do the glass replacement.

splashgtp

Bought certified 2011 less than a month ago that includes a 12 month 12000 mile "bumper to bumper" and up to 100000 powertrain. Discovered after leaving it outside one night that the rear defrost wasn't working. Took in today and they said the rear window needs to be replaced but warranty don't cover it because glass isn't covered. Since the defroster is in the glass, it's excludes that part of the warranty from coverage.

dykzeulb

iTrader: (1)

That sounds like an exceptional way to not have to cover a known problem part. 559 installed is the cheapest I found installed for new glass, filed a claim with ford, waiting to see how it goes.

dykzeulb

iTrader: (1)

Apparently customer relations stated I was seeking legal representation and no longer able to help. My only thing mentioned was making a claim via the BBB and the Missouri attorney generals office...last I checked that was a service to the consumer and not anything more than an agency which acts as a liaison between the consumer and business. Eat it ford

Kenferg1

This happened to my 2011 that I just traded. My dealer service rep recognized it immediately. Mine was out of the 36 k warranty, but I had an extended plan. He told me it required whole glass replacement, called the warranty company, and it was covered. Only thing is that the window was on back order for about a month.

Good luck!

rednblues

Well, apparently Brittany is not very intelligent and doesn't care to educate herself. The State's Attorney General's Office is not legal representation. They do impose civil remedy however they also can bring criminal charges...so, what does she think is going on here?

Many consumer fraud complaints are handled at that level Statewide and slap the hands of many unscrupulous businesses by imposing and enforcing legal decisions.

Make sure you foward her response as well to the AG.

dykzeulb

iTrader: (1)

[MENTION=47652]FordService[/MENTION] can you please elaborate?

dykzeulb

iTrader: (1)

I will be forwarding every ounce of documentation to demonstrate their attitude toward the issue. My eyes, I paid for the warranty, it states it doesn't repair breakage, but does cover electrical faults, therefore it should be covered. I assumed this was a simple part number blackout due to it being glass, however clearly ford has become extremely greedy and not putting the consumer first.

dykzeulb

iTrader: (1)

Better business bureau is now seeking legal action...

FordService

I'd be more than happy to elaborate on my private responses! I know that my response must be a little confusing from an outsider's perspective, and maybe the words "legal action" as the avenue you, dykzeulb, are choosing to take, were not the right words on my behalf. I actually conferred with my supervisor regarding some better verbiage regarding your particular situation, because after reading over this thread, I truly wanted to clear some things up for you all, and have a much better way to explain it to those who are a little confused by what has been posted by dykzeulb.

For some much-needed clarity, you have an active case with the Better Business Bureau and have clearly, as per your case notes with us and your posts on the forum, contacted the attorney general for your area. We have a separate team, beyond my position as a Social Media Specialist and beyond the Customer Care Center through which your Ford case was handled, called a Dispute Resolution Team, our legal department who handles all claims regarding similar situations. Once filing a case with the BBB, your active case is further handled by one of their case workers. Therefore, please continue to work with your BBB case worker moving forward, as they are your best resource, of course. I myself will be unable to assist further, as this situation is out of my hands.

I hope that this explanation helps everyone become a bit more knowledgeable of our process.

Have a wonderful day!

Brittany