Radio didn't play when vehicle turned off "battery saver"
01-05-2014, 11:31 AM
#101
Senior Member
Crystal doesnt get involved really, she simply passes your info to whoever your customer service manager is.
I cant say for anyone else, but the customer service manager i have has done Zip, Zero, Nada to do anything to help me get my truck fixed or replaced...
All my CSM says is "if its dead again take it back to the dealer" i have done that 6 fugging times so far..... I have asked the CSM to get ford to buy back or replace my truck, she says ford will not buy it back, only thing ford will do is fix the truck. problem is they cant find the issue so they cant fix it so that does me no good.
I have asked my CSM to get a Ford engineer out here to look at my truck, again the CSM says until the dealer can replicate the issue they will not send anyone out to look at it.
Basically i have had a case with Ford for several months and i have not gotten any better service or gotten any closer to getting my truck bought back or replaced so IMO the CSM has not done anything to help me at all.
Pretty much the only option i have now are legal actions because Ford has made it very clear they wont replace the truck, and they wont fix it because they have no clue as to what wrong with it. so they have admitted i have a truck with issues but they wont do a damn thing about it.
So I'm stuck with a $42K unreliable piece of junk truck....
I cant say for anyone else, but the customer service manager i have has done Zip, Zero, Nada to do anything to help me get my truck fixed or replaced...
All my CSM says is "if its dead again take it back to the dealer" i have done that 6 fugging times so far..... I have asked the CSM to get ford to buy back or replace my truck, she says ford will not buy it back, only thing ford will do is fix the truck. problem is they cant find the issue so they cant fix it so that does me no good.
I have asked my CSM to get a Ford engineer out here to look at my truck, again the CSM says until the dealer can replicate the issue they will not send anyone out to look at it.
Basically i have had a case with Ford for several months and i have not gotten any better service or gotten any closer to getting my truck bought back or replaced so IMO the CSM has not done anything to help me at all.
Pretty much the only option i have now are legal actions because Ford has made it very clear they wont replace the truck, and they wont fix it because they have no clue as to what wrong with it. so they have admitted i have a truck with issues but they wont do a damn thing about it.
So I'm stuck with a $42K unreliable piece of junk truck....
If you can't get satisfaction, then elevate it higher. Ask for a regional person to look into the matter. If that doesn't work, you can find executive's names on the website. Don't stop pushing.
01-05-2014, 11:31 AM
#102
Senior Member
My point was that this is the first vehicle I've owned that I cannot run the radio while working on it for more than 30 minutes, and then for only two 30 minute stints, and I find that unacceptable. Ford should give the option to turn off the LCD if that's the draw, I can run radios for hours on other vehicles, including my 2010 Fusion, with no issues at all. I really dislike this "feature".
01-05-2014, 11:33 AM
#103
Senior Member
Most times it's an hour or 90 minutes, but yes, I could do that. The point is that you SHOULD be able to have the radio LCD fade out if the car isn't running, and we know a radio, by itself, is going to not be an issue over 60 or 90 minutes.
01-05-2014, 11:55 AM
#104
Hi everyone,
If you're experiencing this concern, the first step is to get this into the hands of your dealership so they can document and diagnose the issue. Once that has occurred, PM me with your information so I can get involved as well. In your message, please include your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership.
Crystal
If you're experiencing this concern, the first step is to get this into the hands of your dealership so they can document and diagnose the issue. Once that has occurred, PM me with your information so I can get involved as well. In your message, please include your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership.
Crystal
My concern is having this vehicle not starting when it's -30C and not being reliable. I'm also a little annoyed at spending around 48 grand last summer for this truck and not getting this fixed.
As a master electrician with also an electronics background, I'm a person who troubleshoots problems. My feeling on this thing is that it is a parasitic draw that is being caused by a software bug. Something in these F150 s is turning on randomly when the truck is dormant. Changing the battery and resetting the BMS doesn't seem to resolve it. This is something at the engineering level.
So, Crystal; can you tell me if Ford is aware of this problem and is anybody trying to do something about it?
Gerry
01-05-2014, 11:56 AM
#105
Senior Member
Has anyone noticed a difference between MyFord and MyFord Touch as to the battery saver mode problem?
01-05-2014, 03:16 PM
#107
My 2013 XTR is going back into City Ford in Edmonton for the 3rd time tomorrow for this problem. They are going to keep it overnight to see if they get the "low batt" message. I get the "battery saver mode" just about daily now. They have done some troubleshooting on this problem and I have no complaints about the quality of service. I've measured battery voltage when this happens and it ranges front 12.2 to 12.6 vdc just after engine shutdown. Almost the same voltage readings when there are no error messages. About 14.6 vdc, engine running. My truck has no aftermarket goodies added on. Remote starter is Oem.
My concern is having this vehicle not starting when it's -30C and not being reliable. I'm also a little annoyed at spending around 48 grand last summer for this truck and not getting this fixed.
As a master electrician with also an electronics background, I'm a person who troubleshoots problems. My feeling on this thing is that it is a parasitic draw that is being caused by a software bug. Something in these F150 s is turning on randomly when the truck is dormant. Changing the battery and resetting the BMS doesn't seem to resolve it. This is something at the engineering level.
So, Crystal; can you tell me if Ford is aware of this problem and is anybody trying to do something about it?
Gerry
My concern is having this vehicle not starting when it's -30C and not being reliable. I'm also a little annoyed at spending around 48 grand last summer for this truck and not getting this fixed.
As a master electrician with also an electronics background, I'm a person who troubleshoots problems. My feeling on this thing is that it is a parasitic draw that is being caused by a software bug. Something in these F150 s is turning on randomly when the truck is dormant. Changing the battery and resetting the BMS doesn't seem to resolve it. This is something at the engineering level.
So, Crystal; can you tell me if Ford is aware of this problem and is anybody trying to do something about it?
Gerry
01-05-2014, 03:26 PM
#108
01-06-2014, 02:05 PM
#109
Sent a PM to ford serrvice last Friday, got a call from one of the service advisors at the dealer, apparently the regional person called him so he called me to set up an appt. Next Tuesday I'll leave it so they can do some tests and get a call into the 'ford hotline'. He seemed a slight bit bothered perhaps feeling I 'went over his head' but the last time they blamed it on my steps and short trips.
I'm half-tempted to completely unwire my amp powersteps despite being a PIA so they can't say anything about it. The only other item I have is the Ford remote access system (smartphone lock unlock, start/find).
try again I guess...
I'm half-tempted to completely unwire my amp powersteps despite being a PIA so they can't say anything about it. The only other item I have is the Ford remote access system (smartphone lock unlock, start/find).
try again I guess...
01-06-2014, 02:15 PM
#110
Ford Customer Service
I act as a liaison between folks on the forums and our Customer Care Team; I don't have access to any kind of repair procedures or technical data. Additionally, I can only assist customers in the US; your best bet will be to reach out to my colleague on the forum, Bianca. She assists all of our Canadian customers; here's a link to her profile: https://www.f150forum.com/members/fordserviceca-150023/
Crystal