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Old 11-05-2013, 08:13 AM   #1
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I have a 2010 Ford F-150 XLT. It is just shy of its third year of service, however I purchased a premium extended warranty. Over the last three years, my dealer has had to replace the license plate lights at least eight times when the outer piece pops up during travel. I walked out to the truck this morning and saw that, again, the license plate light has popped off.

My dealer has been lazy about the issue. They seem content fixing the problem, billing Ford for their time, and waiting for it to happen again. I'm fed up. Every time I drop it off, it's at least a two hour wait for them to repair it. I am disgusted that (a) the dealer can't permanently fix this, and (b) Ford doesn't seem to care when the dealer sends through a service bulletin inquiry.

How can we fix this...PERMANENTLY? I have sat at the dealer for over 20 hours FOR A LICENSE PLATE LIGHT. And they're stingy about loaners.

Thanks.
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Old 11-05-2013, 08:27 AM   #2
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Silicone. Gorilla glue, duct tape!
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Old 11-05-2013, 08:31 AM   #3
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Silicone. Gorilla glue, duct tape!
Dealer claims they tried gluing it. I'll tell ya one thing - if anything major goes wrong with this truck, I'll be taking it somewhere else. How can I trust these guys with a major mechanical issue when they can't fix a light?
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Old 11-05-2013, 08:35 AM   #4
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Dealer claims they tried gluing it. I'll tell ya one thing - if anything major goes wrong with this truck, I'll be taking it somewhere else. How can I trust these guys with a major mechanical issue when they can't fix a light?
Go get two part epoxy. They should have it at HD or lowes.
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Old 11-05-2013, 10:08 AM   #5
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At least they are working with you... my dealer denied my warranty claim when a buddy of mine stepped up onto my rear bumper and it snapped. I backed into a bush months earlier and it left a couple marks on it. "sorry sir, we are denying your claim." Thankssss
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Old 11-13-2013, 10:55 AM   #6
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Looks like they're buying me a new bumper soon.
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Old 11-13-2013, 11:06 AM   #7
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how much is your time worth? i would just fix it myself. 20 hours of my time at what you make an hour plus the headache, plus being without your truck. pull the wiring up tight and put a tywrap on it should keep it from popping out if i understand what it is doing.
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Old 11-13-2013, 11:11 AM   #8
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That is a common problem dont allow them to glue it demand replacement as you have seen glue wont last. Plus it will take less time or you can do it yourself. Dont be rude but dont let them walk on you like they have been. Force thwm to put you in a rental every time its what you paid for and what they owe you.
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Old 11-13-2013, 11:27 AM   #9
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how much is your time worth? i would just fix it myself. 20 hours of my time at what you make an hour plus the headache, plus being without your truck. pull the wiring up tight and put a tywrap on it should keep it from popping out if i understand what it is doing.
I'm not paying for a part.
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Old 11-13-2013, 04:56 PM   #10
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Good luck with this one. I can't get them to replace my rear step pad for a stripped ot license plate screw hole. My truck had 1,200 miles on it and only one of the 2 screws holding my plate on. And the dealer had to submit a picture of the screw hole in the rear step pad for approval to for, to cover it under warranty. It was denied, saying it was customer abuse. Its a crappy design. So I have to buy a new cover on my own dime. Ford is losing sight of their customers and short sightedness for having customers being a repeat customer. When they are burning people on ligtiment warranty repairs.
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Old 11-13-2013, 05:02 PM   #11
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Looks like they just wanted to verify the bumper hasn't been damaged. Actually it's one of the few panels left that hasn't been hit.
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Old 11-13-2013, 05:06 PM   #12
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This is indeed ridiculous. I'm sure if you talked to a customer service manager they'd be able to get a resolution, I'd say it's time for a new bumper pad.

However, if this is your only problem with your F-150 in 3 years, you're doing pretty damn good!
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Old 11-13-2013, 05:33 PM   #13
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Originally Posted by HardcoreFXFour View Post
This is indeed ridiculous. I'm sure if you talked to a customer service manager they'd be able to get a resolution, I'd say it's time for a new bumper pad.

However, if this is your only problem with your F-150 in 3 years, you're doing pretty damn good!
Eh I wouldn't say that. But most of the other stuff was fixed the first time.
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Old 11-13-2013, 07:56 PM   #14
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Originally Posted by rdkev View Post
At least they are working with you... my dealer denied my warranty claim when a buddy of mine stepped up onto my rear bumper and it snapped. I backed into a bush months earlier and it left a couple marks on it. "sorry sir, we are denying your claim." Thankssss
This kind of **** is why I will probably be going with a new Ram when my lease is up. I see it all the time on here how Ford denies warranty claims. They say "built Ford tough". If it's built so tough than why is it breaking because someone stood on it. The bumper is supposed to stand up to an impact. If it can't handle someone standing on it than it's not so "tough" now is it?
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Old 11-13-2013, 08:00 PM   #15
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This kind of **** is why I will probably be going with a new Ram when my lease is up. I see it all the time on here how Ford denies warranty claims. They say "built Ford tough". If it's built so tough than why is it breaking because someone stood on it. The bumper is supposed to stand up to an impact. If it can't handle someone standing on it than it's not so "tough" now is it?
The Ram owners are saying the same thing though. It's just the modern face of car and truck manufacturing
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Old 11-14-2013, 12:23 AM   #16
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I'm not paying for a part.
Sadly, in a way you already have. 20 hours??? (at $25.00/hr, that's $500.00)

Standing on a principle is one thing. But cutting off one's nose to spite your face is another.

But imagine the pains Dodge owners (e.g.) are going through dealing with blown trannies/et al... I'll take the penny-ante problems over major issues any day.

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Old 11-14-2013, 12:28 AM   #17
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Dodge (RAM) charges a 100.00 deductible for warranty work, each time it's performed.

Ford doesn't charge anything for warranty work unless you have an aftermarket warranty.

I would know from experience, that's why I went to Ford.

2004 Jeep Grand Cherokee , Special Edition
2003 Dodge Durango SXT
2001 Dodge Ram 1500 Quad Cab ,5.2L V8, died at 68,000 miles. Dealership couldn't diagnose the problem.

I'd go with another Ram, if they'd be willing to waive the warranty fee to a 0 deductible.
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Old 11-14-2013, 02:42 AM   #18
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100 Deductible for warranty no thanks.
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Old 11-14-2013, 08:06 AM   #19
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When you buy a ford ESP you will specify the deductible and pay according to the plan you buy this deductible will apply to any warranty work done after the new truck warranty expires.
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Old 11-14-2013, 09:38 AM   #20
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My experience with Ford Service... I started a thread here with problems I was having with my truck. been to the dealer a bunch. Ford Service said they would help. I got 4 calls from a regional guy from 'Ford Service'. every time he said go to the dealer they know what to do. I go to the dealer and guess what. they have no idea. this went on for a month and half.

I spoke with gm at dealership and they treated me right on a trade but it still was 11k to trade 2 years because I was not happy with my truck.

my point. Ford service sucks!!! they were absolutely no help at all. if I had a Toyota dealer in town I would own one! I have owned 11 new fords since 1986 and I get the run around. my new truck mpgs suck as bad as Ford Service. tomorrow I am going to drive a couple hours and may come home with a Tundra!

sorry for rant- but good luck with Ford Service or any warranty work
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Old 11-14-2013, 09:38 AM
 
 
 
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