Frustrated with dealer and the A/C issues...seeking advice
Found this forum and it's pages as a result of two "failed" trips to the dealer to fix the a/c on my 2010 F150 5.4L V8 Triton 4x4 Supercrew. I am the original owner with 61K miles....on the truck, not me.
Trip to dealer initiated by a "hum" when then a/c was on as well as the air temp being warm at best and then while idling at stoplights, the air flow from the vents varied. Also noticed the air coming out of the vents on MAX and high speed wasn't as strong as it was before the issues above.
Took the truck to a dealer near my home here in Phoenix. Here are the dealer comments and what they found and repaired under warranty:
"Verified concern, outlet temp high at 58 degrees F, ambient temp at 81 F. No TSBS or SSMS found. Inspected for leaks, found large leak at the expansion valve. Recovered the A/C system and replaced the leaking expansion valve. System was 8oz low. Charged to spec and retested, air outlet OK at 45.2 degrees F, ambient temp at 103 degrees F. Test drove vehicle, operation normal at this time."
Regarding the "hum" noise, Ford dealer says:
"Verified concern, noise confirmed from the blower motor. Removed Motor, no damage or debris found. Replaced blower motor and retested, operation normal at this time."
(as a sidenote, the seats also were not cooling, and they replaced the passenger cooling module...this is useful info later...)
When I picked the truck up 4 days later, I was disappointed in the volume of air coming out when the fan was on HIGH and still didn't feel like it was all that cold...although the hum was gone. When my wife sat in the seat, she noticed and felt that it was extremely loose and actually rocked. She verified the poor A/C performance and confirmed my suspicions, that it wasn't near normal.
Agitated, I called my advisor and told him I would be bringing the truck back to fix the seat and that I was unsatisfied with the A/C performance. Upon return, I checked in with another advisor and explained the issue. He felt the air and even mentioned, "yes, it doesn't seem to be blowing all that hard". Regular service advisor then came out and said that everything tested normally, they hooked it up to the computer and found no error codes and that there was nothing they could do.
I asked to speak to the service manager and he came out. I said that in the same way they didn't need a computer to see that the seat was broken (it just needed to have a bolt tightened, no biggie)...I didn't need a computer to tell me that the A/C wasn't working as well as it was.
The Service Manager said that they submitted the issue to Ford, who returned their email stating that the characteristics of the vehicle are unique to the vehicle and are within specs. I was also welcome to seek a second opinion from another dealer to see if there is something they come up with and gave me the "hey, I would love to find something wrong so I could get paid from Ford to fix it" line.
Here's where I cry bull***t. I am the original owner and I know what I know. BEFORE the hum, that thing blew COLD and HARD that I would have to turn it down because it would dry my eyeballs out. Now, the fan on high barely hits my face and is cool at best. When the fan is on low, there is hardly any air coming out of the vents at all.
Long story short....too late now, right....should I seek help from another dealer? I am seeing all kinds of other A/C issues on this forum with advice ranging from Freon issues, insulating the lines, the 6th dealer was the charm, to suck it up and just pay to have someone else fix it. I paid my $100 deductible (thank God for extended warranties) and just got rid of the hum. I'm now at a point where Ford is slapping their hands together saying that this is "normal". I'm not convinced, since I remember the performance from the moment I drove it off the lot compared to now and it's like apples to magazines....not even close.
Any advice is appreciated. Is there something that this dealer may have missed that another dealer may see, or are all dealers linked to a main system and VIN number? I suppose, if anything it would verify or contradict my opinion that the performance is less than optimal.